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7388947 |
Controllable telecommunications switch reporting compatible with voice grade lines
Data generated at a telecommunications network switching node is selectively delivered to one or more data receiving device (e.g., data “collection box”) connected to the network, and command...
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7386114 |
Distributed session-based data
Session-based data, such as call detail accounting information, is tracked and distributed to a plurality of servers in a distributed telephony environment. One type of session is a telephone call...
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7382735 |
System and method for monitoring a packet network
A method and system is provided for monitoring the quality of signal transmissions in a communications network by calculating Quality of Services (QoS) scores and corresponding Transmission...
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7379536 |
System and method for detecting SS7 messaging inefficiency
The present invention uses a software program to analyze all of the SS7 message traffic in a telephone network. By comparing point codes in the message data, the present invention can detect...
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7366284 |
Outage reporting for a telecommunications system
An outage reporting method and system are disclosed for a telecommunications system. The outage reporting system includes a processor to record a data element value. The data element value...
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7356586 |
Filtering system and method for voice protocol network analysis
A system, method and computer program product are provided for filtering various voice protocols. A plurality of voice protocols is initially displayed. Next, an indication is received from a user...
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7324634 |
Telecommunications systems
A telecommunications network includes a management system for analyzing call detail records (CDR's) from terminating switches. The management system recovers CDR's by polling through switch...
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RE40020 |
Impedance blocking filter circuit
An impedance blocking filter circuit is provided for use in telecommunication systems for interconnecting between incoming telephone lines and customer's terminal equipment so as to unconditionally...
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7317915 |
Method and apparatus for testing a radio network
In a radio communication system that includes multiple service areas, each service area is associated with a predetermined number or amount of radio communication resources. Each radio...
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7305236 |
Method of cellular connectivity reporting
The invention provides a method of reporting connectivity of a mobile vehicle. A call request fails, a failure type of the failed call request is determined, a time of the failed call request is...
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7302178 |
System and method for measuring power of optical signals carried over a fiber optic link
A pilot tone generator receives optical energy from an optical communication medium carrying a plurality of optical signals. Each optical signal carries data modulated at a unique wavelength and...
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7289605 |
Processes and systems for creating and for managing trouble tickets and work orders
Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to...
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7286647 |
Methods, systems, and computer program products for providing configurable telecommunications detail record adapter
Methods, systems, and computer program products for providing a configurable telecommunications detail record adapter are disclosed. In one method, a user defines input data formats and output data...
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7277528 |
Call-content determinative selection of interception access points in a soft switch controlled network
By selecting access points specific to the various components of call-content of a call, a monitoring agency is ensured of obtaining the call-content of each participant in telephone call...
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7272216 |
Incomplete call notification
A method and apparatus for providing a telephone subscriber with data of uncompleted calls. A determination unit detects an uncompleted call by receiving a signal from a telephone switch or by...
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7263175 |
Methods, systems, and computer program products for tracking breaks in physical plant during maintenance of a public switched telephone network
Breaks in physical plant that occur in maintaining a public switched telephone network (PSTN) are tracked by receiving notices that correspond to incidences in which physical plant is broken in...
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7260192 |
Internet user finder
Specialized telecom network users who burden the network, such as high-volume users of Internet services, are identified by analysis of network traffic data to identify addresses (e.g. telephone...
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7260185 |
Method and apparatus for gradual application of a hitless monitoring access to a communications circuit employing a guided transmission media
A monitor access is gradually applied an removed from a communications circuit, including a digital subscriber line (DSL), by a gradual monitor access (GMA) technique, in which a variable impedance...
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7257199 |
Telephony based remote location monitoring
A method, system, and program for telephony based remote location monitoring are provided. A telephone network receives the caller request to listen only to a remote location telephony device. The...
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7237019 |
Apparatus for notifying a system administrator or an operator of reception of a message containing monitored information in a manner selected according to user situation
In a message notification apparatus, message-type information defining one or more types of messages of which an operator is to be notified, and notification-manner information defining at least...
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7221938 |
System and method for multi-modal monitoring of a network
A system and method for multi-modal monitoring of a network are disclosed. In one embodiment of a system incorporating teachings of the present disclosure, a network management engine may be...
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7215748 |
Methods and systems for defining and distributing data collection rule sets and for filtering messages using same
Methods and systems for defining and distributing network data collection rule sets and for filtering messages using the rule sets are disclosed. Message-based filter criteria are automatically...
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7215747 |
Method and apparatus for producing information regarding the operation of a networked system
A method and apparatus for producing operational information regarding a networked system. System configuration information regarding the configuration of the system is obtained. Activity of the...
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7203285 |
System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction
The invention provides for a communications recording and analysis system including means for recording one or more communication streams, means for identifying the recorded stream, means for...
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7197551 |
Method and system for implementing supervision in a telecommunication system
Method and system for automatically configuring supervision and performing supervision in a supervision system comprising a supervision center; and a supervision block which contains processes...
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7158623 |
Method and apparatus for dial stream analysis
Interests of a person may be analyzed based on the dial stream to/from the person. When a call is being made to/from a person, signaling information from the dial stream is routed to an analysis...
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7136636 |
System and method for use of location to monitor wireless network conditions
A system and method for using location data to monitor wireless network events are described. One exemplary method includes establishing a plurality of location history records for mobile...
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7127042 |
Device for providing dual monitoring of digital equipment
A performance monitoring access device for a DSX system is disclosed herein. The monitoring device provides connection locations for readily connecting digital equipment to performance monitoring...
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7103154 |
Automatic transmission of voice-to-text converted voice message
A voice messaging system includes an input device to accept a destination electronic messaging address, a voice-to-text converter to convert or transcribe a received voice message into a converted...
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7103148 |
DSL communication method of performing an interruption and a reconnection when an S/N ratio is outside of a predetermined range for a duration longer than a reference time
A DSL communication method is used for interconnecting a user and a center by using a 2-wire telephone line and a DSL communications technology so that the user and the center perform an...
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7103034 |
Approach for tracking internet protocol telephony devices in networks
An approach for tracking IP telephony devices in a network generally involves detecting changes in physical connections of IP telephony devices to the network by evaluating address data for the IP...
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7099660 |
System, method and apparatus for a network-organized repository of data
A system, method and apparatus is disclosed for providing real-time access to a network organized repository of data. The system includes a computing system including one or more computers having...
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7095824 |
Instructive out-of-service telephone lines
A method ( 10, 20 ) and apparatus ( 30 ) enables a customer ( 47 ) to distinguish between a dead or broken Internet Protocol telephone line and an out-of-service Internet Protocol telephone line....
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7092493 |
Methods and systems for providing lawful intercept of a media stream in a media gateway
Methods and systems for providing lawful intercept of a media stream in a media gateway include establishing a call context between a first termination and a second termination and establishing a...
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7088802 |
Method and apparatus for obtaining telephone status over a network
A system and method for determining telephone status over a network. The system and method provides for off hook status to be determined by a switch or other monitor that then provides that...
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7076031 |
System and method for telephone signal collection and analysis
An apparatus, system, and method for telephone signal collection, processing, and analysis is provided. The apparatus includes a portable field unit for capturing telephone signal data including...
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7062264 |
Network testing systems
A method of testing a digital mobile phone network such as a GPRS or 3G network comprises creating test traffic using an unmodified test mobile phone coupled to a computer, and using the computer...
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7012992 |
Methods and apparatus for automating testing of signalling transfer points
Methods and apparatus for automating network testing to determine device interoperability and standards compliance in a network setting are described. The invention provides for maintaining clock...
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7003080 |
Methods and apparatus for reducing data capture and storage requirements for call and transaction related message monitoring and fraud detection
Systems for monitoring, storage, and analysis of information in signaling messages, communicated from originating networks to a destination network through one or more intermediate networks are...
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7003079 |
Apparatus and method for monitoring performance of an automated response system
An apparatus and method for monitoring the performance of an interactive voice response (IVR) system used by an automated call processing center generates logs of call activity, determines routing...
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6980821 |
Call center access in a push to talk based call system
A dispatch based call system configured to contact a call center using a single unique name or number. Multiple users are able to simultaneously dispatch the single generic call center number and...
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6959078 |
Apparatus and method for monitoring and adapting to environmental factors within a contact center
A quality monitoring system is implemented within a communications contact center. All electronic data associated with incoming and outgoing communications is monitored and can selectively be...
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6956850 |
Call record management for high capacity switched virtual circuits
A resource management strategy for a network controller device such as an SVC (Switched Virtual Circuit) controller that interprets and processes call messages transported in a connection-oriented...
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6952470 |
Apparatus and method for managing a call center
An apparatus. The apparatus includes a processor adapted for communication via a communication network. The processor includes a monitoring module for requesting and receiving information...
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6947525 |
Monitoring system for a remote telephone station
An advanced call monitoring feature which adds an active voice path only between the called party, e.g. a victim, and the monitoring party so remote location of the called party and the monitoring...
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6898631 |
Platform for internet based real-time communication content selection
A method of monitoring real-time communication on a computer network between at least two client computers connected by the network comprising first providing a database of keywords, with each of...
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6898435 |
Method of processing and billing work orders
Customer calls for maintenance and repair for customer equipment are handled automatically in a computerized network. A central dispatch office receives customer trouble calls. A number of...
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6891930 |
Method and system of providing cataloging and detecting network faults
A system ( 10 ) for cataloging and detecting network faults, includes a communication interface ( 12 ) for receiving a fault message from a network. A parser ( 14 ) is connected to the...
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6870904 |
Alarm mechanism
An alarm mechanism is provided. The alarm mechanism includes a hardware component and a software component. The hardware component includes first and second registers. The first register is adapted...
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6839409 |
Method for handling telecommunications connections via a public exchange
Subscriber identity is determined when the public exchange has no information regarding the identity of the subscriber. When a subscriber accesses a telephone function of a system coupled to the...
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