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7617303 |
Systems and method for optimizing access provisioning and capacity planning in IP networks
The present invention provides a method for avoiding demand forecast errors in a network topology model having a plurality of nodes, by monitoring and controlling the quantity of a selected port...
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7512776 |
Optimized control plane signalling for a high availability network device in a communications network
A method for resetting a component of an off-card assembly in a redundant system, the redundant system having first and second control plane cards coupled to the off-card assembly by respective...
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7366173 |
Method for distributing calls to a group of end points
A switching apparatus distributes incoming calls to end point terminals that belong to a service group and that interact with the switching apparatus via messages. The messages query the end point...
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7337221 |
System and method for managing information for elements in a communication network
The invention provides a system and method of managing service information in a network management system. The method includes the steps of loading the service information from a database into...
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7236584 |
Method and apparatus for providing fair access to agents in a communication center
A system for granting access to agents at a communication center in response to requests for connection from network-level entities starts a fairness timer having a fairness time period when a...
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7161377 |
Bus type connection system in particular for backplanes
The invention relates to bus type connection systems, in particular those for wiring backplanes of electronic systems, when the bus comprises connectors distributed in an irregular manner. It...
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7076053 |
System for the processing of audio data used for music on hold and paging in a private branch exchange
The PBX system includes an analog to digital, and digital to analog, (A/D) conversion where the sample size and the sample rate are selectively adjustable. The A/D structure includes registers...
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7054425 |
Modular system for managing service calls, in particular telecommunication service calls
A system for managing service calls, including access control modules implementing service access control mechanisms, the system further including master modules each associated with a service,...
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7016685 |
System and methods of dynamic load balancing across processor nodes
A method of dynamically balancing work among a plurality of processing nodes is provided. The method includes the steps of periodically updating a node occupancy value at each of the plurality of...
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6985577 |
Device for optimizing the circuit switching capacity of a switching center
The invention relates to a device for circuit switching connections, which are led outside a switching center, with a plurality of peripheral devices that can be addressed under a common HW address...
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6856681 |
Device for connecting a data processing device to a telecommunications system
The connection device connects a telecommunications system to a data processing device which provides telecommunications applications. The telecommunications system and the data processing device...
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6826274 |
Exchange control method
The present invention concerns an exchange control method, wherein an old host exchange accommodating a remote switch unit or subscribers is adapted to be accommodated in a new host exchange, and...
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6763369 |
Hierarchical process management in an intelligent call processing system
A novel customer interaction center server, and a novel method of operating a customer interaction center server, are disclosed. In one embodiment, a network of nodes (each representing one or more...
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6735196 |
System and method for partially emulating peripherals in hardware for improving delay tolerance in master-slave type communication systems
A partial emulation technique in which only the answers to poll frames and uplink information frames, or the slave part of the protocol, are emulated. All messages from the processor are passed...
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6718033 |
Private network interchange unit application-oriented half-link
An interchange unit for a private telecommunications network executing partly in real time and partly in mixed mode, which interchange unit includes a half-link which has an interface using a...
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6704412 |
Systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a service representative
The present invention includes systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a customer service...
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6643525 |
Mobile communication system
Disclosed is a mobile communication system that includes a mobile switching center having a multiprocessor configuration and radio base stations subordinate to the mobile switching center, with a...
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6643368 |
Distributed control exchange
A distributed control exchange according to the present invention is provided with a plurality of sections for executing, in the form of a distributed process, a call process for a call occurred at...
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6643367 |
Dynamic and scheduled computer telephony resource allocation
A method to efficiently allocate telephony resources on a scheduled and dynamic basis, without requiring the shutting down and restarting of a telephony system, comprising the application of two...
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6516355 |
Methods and apparatus for controlling digital communications switching equipment
A “generic” switch messaging protocol is disclosed for message handling and switch supervision in conjunction with a number of switching engines, each of which is conversant with the generic...
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6477245 |
Method for the management of a telephone automatic branch exchange, external management device and corresponding automatic branch exchange
The invention relates to a method for the management of a telephone automatic branch exchange ( 11 ) provided with a management program that makes use of the raw configuration data of a basic...
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6434121 |
Telephone agent call management system
A computer connected to an ISDN central office switch via an ISDN digital subscriber line, provides management information regarding activities of a plurality of telephone agents. The computer has...
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6393114 |
Switching equipment for setting up a connection between at least two telephone subscribers
Switching equipment for setting up a connection between at least two pieces of terminal equipment wherein terminal equipment-related supplementary information such as, for example, the telephone...
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6377676 |
Method and system for distributing messages from a signal transfer point to a plurality of service control points
A signal transfer point distributes a plurality of messages to a plurality of service control points in accordance with a distribution plan. The distribution plan includes each of the service...
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6373937 |
Method and apparatus for load-balancing of call processing between multiple call-destination sites and routing of calls by way of call-destination site control
A telephone switching and routing system has a first switching apparatus for receiving incoming calls, a first processor connected to the first switching apparatus, and a plurality of destination...
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6366662 |
System and method for alternative routing of subscriber calls
A method of switching subscriber calls is disclosed that includes receiving a subscriber call request on an access terminal, determining whether the access terminal is in communication with a...
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6363498 |
Method and apparatus to automatically back up switching system files
Computer-controlled switching systems, such as telephone switching systems, like the No. 4ESS™, are extremely complex. Such systems routinely require millions of bytes of program instruction and...
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6310951 |
Reassignment of agents
A process for reassignment of agents based on their performance in the last performance interval; if the performance of an agent is superior, then he/she is moved to a higher campaign. "Higher"...
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6285751 |
PBX system having line cards and phone cards which exhibit reciprocal relationships
A distributed processing system includes a plurality of cells where each cell processes information in response to a type of event, and cells communicate with each other according to an...
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6226633 |
Method of forming a user interface for a telecommunications exchange
A user interface for a telecommunication exchange in which the user gives control commands via the interface from an external terminal to the telecommunication exchange of which commands at least...
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6212269 |
Virtual terminal control device for switching system
To hide a difference in call reference mode at a protocol control section from a basic call control section which provides an added service based on a plural call reference mode, a distributing...
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6212267 |
Switching system service controller operating in a closed loop with call processor using subscriber-specific scheduling memories
A switching system for a communications network has a service module memory for storing service modules each containing programmed instructions for a service feature and service scheduling memories...
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6167053 |
Exchange system
An exchange system comprises a main device including a plurality of interface sections each containing one of an extension terminal, an office line, and a private line, and a plurality of exchange...
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6115383 |
System and method of message distribution in a telecommunications network
A signal transfer point (14) in a telecommunications network (10) distributes messages to a plurality of service control points (16) as a result of global title translation processing. The signal...
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6111947 |
Intelligent services network adjunct processor
A system for routing telephone calls to operator consoles based on the type of call so that an appropriate operator can handle the call. The system comprises an Automated Call Distributor (ACD),...
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6111944 |
Method for routing information in operations and maintenance network of telephone network
The operation and maintenance network of a telephone network system comprises a plurality of operation and maintenance (OM) units for operation and maintenance of the telephone exchange connected...
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6108337 |
Resource manager for a virtual bearer channel platform
A resource manager for managing the resources of a virtual bearer channel platform. The platform includes a plurality of transaction processing units (TPUs). Each TPU processes service requests...
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6097807 |
Switching system
A switch (10) for controlling the switching of communication paths in communication equipment, such as telephone networks, is connected to a plurality of controllers (11, 12, 13) via a divider unit...
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6091811 |
Ringing technique in automatic call distribution
In automated call distribution (ACD) from a telephony server to agent stations, there are concerns with urgency to answer phone calls, not placing callers on hold, and allowing agents to move about...
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6088441 |
Arrangement for equalizing levels of service among skills
In a skills-based ACD, an available agent is reserved and assigned to handle calls needing a "rare" skill of the agent and is prevented from handling calls needing a "common" skill of the agent...
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6069947 |
Communication system architecture and operating protocol therefor
A connection broker (44), located between lower-level system entities (16, 58, 264) associated with a narrowband-broadband interface (250) and a call server (18) that controls call connection...
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6061442 |
Method and apparatus for improved call control scheduling in a distributed system with dissimilar call processors
A call scheduling and assignment method and apparatus that schedules each call request on an application processor of a multiple processor system that will process the call request in the smallest...
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6047005 |
Virtual bearer channel platform for processing service requests received in the form of channel data
A virtual bearer channel platform includes a plurality of transaction processing units. Each transaction processing unit processes one or more service requests received as a call on a bearer...
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6041117 |
Distributed network control and fabric application interface
A distributed communications switching system and its associated telecommunications network infrastructure(10) includes a plurality of interconnected switching systems (12 1 , 12 2 and 12 3 ),...
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6041052 |
Call control system for a subscriber transmission device
A call control system can cope with a plurality of exchanges that support call control messages issued in accordance with different protocols. The call control system for use in a subscriber...
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6014440 |
Inter-half call protocol negotiation techniques
A method for protocol negotiation between an originating call handler and a terminating call handler, both of which reside within a switching node of a telecommunications network. A call initiated...
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5999614 |
Telecommunications system architecture
The call processing capacity of the of a telecommunications network by forming the communication switches forming the network into respective groups of communication switches. The communication...
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5995618 |
Method for redirecting traffic on a communications network for conservation of network resources
A method of operating a switched communications network redirects certain types of messages away from the switch to free up switch resources for other messages, thereby decreasing the size of...
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5987452 |
Query translation system
A technique is provided for translating database queries used to perform database functions on a first database management system so that a user can perform the database functions on one or more...
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5974136 |
Apparatus for electronic exchange having a general-purpose bus separating the exchange unit and control unit
An electronic exchange apparatus where an exchange unit for controlling extension-line and trunk-line interface cards unique to the exchange apparatus is provided separately from a general-purpose...
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