|
Match
|
Document |
Document Title |
|
|
5432846 |
Automatic telephone call distribution apparatus and method for electronic switching system
The present invention discloses a switching system including a switch exchange coupled to a plurality of telephone lines and a plurality of telephone sets. When the exchange receives an incoming...
|
|
|
5430792 |
Automated telephone calling system
An automatic telephone calling system that characterizes the responses from telephone subscribers' telephone stations to placed calls from the system. The system comprises communication lines which...
|
|
|
5327490 |
System and method for controlling call placement rate for telephone communication systems
A system and method is disclosed for controlling call placement rates for telephone systems providing call pacing system in which outbound calls are automatically paced so that as attendants become...
|
|
|
5323444 |
Emergency call system with call capacity/last chance routing feature
A community emergency response service system is provided with three types of destinations to which emergency calls may be routed. These include public safety answering points (PSAPs), switch...
|
|
|
5311583 |
International priority calling system with callback features
A telephone call initiated from a first network and directed to a second network at which network resources are temporarily unavailable to route and/or switch that call, is completed by a)...
|
|
|
5291550 |
Dynamic network call distributor
This invention relates to a method of distributing calls among a plurality of destinations of a customer. The calls are distributed according to a customer specified policy to maximize revenue or...
|
|
|
5181236 |
Automatic call returning method for call distributor with message record capability
A method of automatically returning calls to callers (18) who have recorded a message in an ACD mail (22C) controlled message bin (22D) of a voice response unit (22) in response to a stored...
|
|
|
5159626 |
Multi-line telephone switching system
An answering machine is coupled to a multi-line switching system which in turn is coupled to a plurality of incoming telephone lines in parallel with the telephone equipment or the like which is...
|
|
|
5020095 |
Interactive call distribution processor
Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the...
|
|
|
5014303 |
Operator services using speech processing
Speech compression technology is utilized to reduce the average working time of an operator on directory assistance calls. In particular, a directory assistance call arriving at an automatic call...
|
|
|
5006983 |
Service allocation system
A system for allocating service resources to a plurality of individuals who have requested services includes a plurality of communication devices, each one of which is for assignment to a different...
|
|
|
4964155 |
Programmable threshold alert
In a communication system, a programmable threshold alert system for indicating to a hunt group supervisor the relative number of incoming unanswered calls in a hunt group. Circuitry is provided...
|
|
|
4881261 |
Method for predictive pacing of calls in a calling system
A system having calls substantially selected and dialed to customers at such a paced rate that the system will keep a group of agents at full occupancy with calls on which the system has detected...
|
|
|
4468528 |
Methods and apparatus for providing enhanced announcements in a telephone system
Method and apparatus for providing a timed sequence of different recorded announcements to an incoming caller to hold the caller's attention in a telephone system when no operator is available to...
|
|
|
4163124 |
Finite storage-time queue
A queuing technique for message communication systems having a plurality of caller handsets and multiple tariff communication links. In response to toll call requests, the lowest tariff links are...
|
|
|
3969589 |
Telephone switching system having attendant queuing facilities
A PBX switching system is described in which a queue is used to provide sequential serving of attendant directed calls. This is accomplished by sequentially storing the identity of the calling...
|
|
|
3887902 |
Method and apparatus for processing calls distributed randomly in time and requiring response delays of any duration, but specified for each call
The method, and apparatus therefor, for processing calls transmitted at random from calling devices, each call specifying a response delay before such call should be processed, wherein the calls...
|
|
|
3859473 |
Centralized attendant service arrangement for PABX complex
Centralized attendant services are provided for a plurality of private automatic branch telephone exchanges each including a common control. A plurality of attendant positions are provided at a...
|
|
|
3816665 |
OPERATOR LOOP COMPLEX
An operator loop complex for use in a private automatic branch exchange for connecting any one of a plurality of trunks to any one of a plurality of operator consoles via a switching network...
|
|
|
3721770 |
SEQUENTIAL GATING CIRCUIT
A system is disclosed for automatically distributing calls from groups of incoming lines through crossbar switch line and trunk link frames to teams of operator positions under control of markers....
|
|
|
3702380 |
QUEUE FOR ELECTRONIC TELEPHONE EXCHANGE
The identifying number of the trunk circuit and a mark are stored in a set of recirculating stores such as in the queue when the trunk circuit is seized in response to an incoming call. If the...
|
|
|
3643034 |
PREFERRED-NONPREFERRED TRUNK GATING EQUIPMENT FOR AUTOMATIC CALL DISTRIBUTION
A system is disclosed for automatically distributing calls on groups of incoming lines through line and trunk link frames to teams of operator positions under control of markers. Frame and position...
|
|
|
3577155 |
ALLOTTER CIRCUIT FOR SEQUENTIAL INDICATION OF INCOMING TELEPHONE CALLS
A telephone call allotter circuit is disclosed for lighting the line lamps on an attendant console or switchboard, one at a time, in the same sequence in which calls arrive. A crossbar switch is...
|
|
|
3539733 |
OPERATOR CALL TRANSFER AND OVERLAP CALL SWITCHING EQUIPMENT
|
|
|
3525818 |
SERVICE OBSERVING SYSTEM
|
|
|
2960575 |
Automatic telecommunication systems
|
|
|
2923777 |
Queue store circuit
|
|
|
2904638 |
Device for automatic telephone exchanges
|
|
|
2897284 |
Trunk switching circuit
|
|
|
2883471 |
Call allotter
|
|
|
2851536 |
Telephone systems
|