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7492879 |
System and method for reducing toll charges to a customer service center using VoIP
A method and system are disclosed where a call center operator having multiple locations, including a call center is able to utilize existing network infrastructure to route telephone...
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7483381 |
Remote testing access
An embodiment of the invention includes a method of operating a remote testing access system. The method comprises receiving a test request from a test device over an incoming time division...
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7433457 |
Personalized assistance system and method
The present invention is a personalized assistance system for a user of a telephone, comprised of a first database, the first database having a contact list for the user. The contact list includes...
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7346157 |
System and method for efficient call management for directory assistance services
A communication assistance system is provided having a first database with a plurality of listings, each listing having at least one contact name and a corresponding contact number. A switching...
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7321298 |
Skills based routing method and system for call center
A method and system of configuring the scripting of a call center includes an interactive voice response (IVR) server and automatic call distributor (ACD) server and associated graphical user...
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7180994 |
Method and system for operator services automation using an operator services switch
A telecommunications system includes a front end automation system, an operator services switch, an automated operator, and an automation data server. The front end automation system interacts with...
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7136474 |
Automatic routing and information system for telephonic services
A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and...
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6944279 |
Enhanced directory assistance service providing individual or group directories
Individuals and groups of individuals, such as corporations, are provided access to one or more private directories. The private directories can be edited by an administrator. Access to the private...
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6891941 |
Method and apparatus for initiating a telecommunications service
A new method for initiating a telecommunication service is specified, which is independent of a call being set up after initiation by a service user. The application protocol (also called the IN...
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6654828 |
Personalized automated operator position
A telephone operator signal analysis and manipulation subsystem ( 50 ) is configured to be interfaced with various signal transport paths of input/output devices of the operator's (personal...
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6594352 |
Method and system for automatically providing a customer billing identifier for a directory assistance extension call to a switch in a public telephone network
A telephone network capable of handling directory assistance calls includes a switch, connection circuitry coupled between the switch and a directory assistance center, and call origination...
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6570974 |
Cable connected network server platform for telephone white-yellow page services and emergency 911 location identification
A twisted pair and/or coaxial cable fed set-top device provides a plurality of services, including computerized directory assistance services and identification of the geographic location and set...
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6430285 |
Method and apparatus for an automated caller interaction system
The invention provides an automated caller interaction system that interacts with an operator service system via both a telephone network and a data network. When a call is received, the service...
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6396920 |
System for selectively providing a higher level of directory assistance services
A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination...
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6314176 |
Third party call control
An approach for processing a call from a calling party to a called party in which the called party requires operator assistance is disclosed. A bridging switch receives a call offer from the...
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6298126 |
Method and apparatus for controlling rating of calls to pay services
A telecommunications toll network system employs a central database computer to provide routing and calling rate instructions to toll switches. To allow sponsors of pay services, such as 900 number...
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6205215 |
Method of and system for providing network-initiated multilingual operator assistance
A method of and system for processing calls from a first country having a first national language to a second country receives a request to complete a call from the first country and determines if...
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6178234 |
Intelligent networked, automated telephone calling card service system capable of bailout to an operator
A telephone calling card (prepaid or postpaid) service system with an intelligent network (IN) for automated call processing has a bailout capability for bailing out a call placed directly to the...
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6122361 |
Automated directory assistance system utilizing priori advisor for predicting the most likely requested locality
The invention relates to an automated directory assistance system that utilizes a priori advisor for predicting the most likely requested locality. The automated directory assistance system...
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6078656 |
Method for updating a local switch internal database in a system having different service providers within a common numbering plan area
A method for enabling a plurality of Local Service Providers within a common Numbering Plan Area (NPA) to serve Subscribers of the plurality of Local Service Providers. The method includes the step...
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6049594 |
Automatic vocabulary generation for telecommunications network-based voice-dialing
A technique for creating, training, and using a telecommunication network-based automatic voice-dialing system is provided through the automatic determination, by a network element, of likely...
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6044142 |
Method and arrangement for integrating intelligent network services with operator assisted services
A telecommunication system coordinates telecommunication services rendered from an intelligent network and a human operator. An operator assistance call center includes one or more human operators...
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5940493 |
System and method for providing directory assistance information
A system and method for providing directory assistance service and information in a multiple service provider and a local number portability environment. An operator services system (OPSS) (15) is...
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5898771 |
Method and apparatus for universal telephone operator service
A local exchange carrier can provide operator service for a telephone call, whether intra-LATA or not, and in some cases to perform the service so that the call can be passed with the service...
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5883949 |
Method for a private branch communications exchange to activate a night service configuration
To set a night service configuration, a configuration control (KS) in the private branch communications exchange (NK) is activated from an internal or external handset or a switchboard position by...
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5822414 |
Method and apparatus for automating telecommunications class charging and for reducing operator errors
Methods and apparatus for automating telecommunications billing operations and reducing operator errors when processing operator assisted telephone calls is disclosed. In accordance with the...
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5703935 |
Automated telephone operator services
A system and method for automatically processing telephone calls for alternative billing or for providing automated operator services. In one form, a call for which operator or alternative billing...
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5684867 |
Remote data access for operator assistance calls
A method and apparatus for serving operator assistance calls from a remote operator assistance system but using the data base of the normal serving operator assistance system to verify the...
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5684866 |
Method and apparatus for access to telephone operator services
A method and system for providing operator services to an interexchange carrier for completing a long distance telephone call for which an operator service is indicated. The interexchange carrier...
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5537464 |
Method and apparatus for the billing of value-added communication calls
New use of the existing PSTN for capturing data to charge enhanced service provider (ESP) fees on phone bills of numbers terminating calls originated by dialing seven digit 555 numbers. The local...
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5487102 |
Voice interface board for use in an operator system
In an operator system for providing services to subscribers in a public telephone network, a circuit board for controlling audio characteristics of audio signals in the public telephone network....
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5465293 |
Apparatus and method for screening foreign incollect calls to domestic non-collect call telephone numbers to reduce fraud
An apparatus and method for automating the processing of foreign collect calls to U.S. telephone numbers. By automating the check of the U.S. telephone number against the pay telephone numbers and...
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5450476 |
Method and system for providing nonpublished number messaging service
A Nonpublished Number Messaging (NPNM) system allows a caller to leave a message for a party having a nonpublished telephone number. When a caller calls directory assistance to request a telephone...
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5396591 |
Telephone operator keying arrangement
A method and apparatus for entering operator supplied information into a telephone operator assistance system. An operator interfaces with the system via an operator position having a terminal that...
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5267304 |
Directory assistance system
In an automated directory assistance system, the telephone number of the calling party is used to determine whether or not the outgoing "spoken" message will include the area code of the...
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5210789 |
Interactive telephone operator terminal
Disclosed is a technique for presenting information to a telephone operator to enhance the efficient completion of telephone calls. Numerous data bases are generated to make available information...
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5157718 |
Interface adapter permitting tops position to function as directory assistance unit
An interface adapter is disclosed for utilization with a conventional toll operator position system having a keyboard, video display and controller which interface adapter interface with the TOPS...
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5014303 |
Operator services using speech processing
Speech compression technology is utilized to reduce the average working time of an operator on directory assistance calls. In particular, a directory assistance call arriving at an automatic call...
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4922519 |
Automated operator assistance calls with voice processing
A method and apparatus for identifying the class of an operator assistance call in order to reduce the operator work time for serving such a call. A customer dials 0 or dials 0 plus a directory...
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4879738 |
Digital telephony card for use in an operator system
A device for establishing a desired operator audio level in an operator position means, is disclosed, comprising a processor means for processing digital signals for generating a desired receive...
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4776004 |
Communication services method and apparatus
Apparatus and method are disclosed for providing a non-presubscription subaccount billing service utilized by customers on a "per call" or "as needed" basis. A calling customer initiates the...
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4757526 |
Signal transfer arrangement
A telecommunication system providing centrex services, and having an attendant position serving users from diverse customer locations. Users at a satellite customer location connected to one...
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4737983 |
Automatic call distributor telephone service
A method of balancing traffic loads to a plurality of customer automatic l distributors (ACDs). Each ACD periodically transmits call congestion data to a central data base. Periodically, the data...
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4723272 |
Telecommunication system, in particular telephone system
A telephone communication system comprising a plurality of intercoupled sub-systems each of which comprises a control-unit and at least one peripheral module to which multiple terminals are...
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4620066 |
Method and apparatus for sharing operators among assistance systems
An arrangement for serving an operator assistance request detected in a first operator assistance system from an operator position in a second operator assistance system. If a first operator...
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4611096 |
Telephone office service assist and handoff
A method of controlling a telephone office serving a call to obtain a call processing capability not available at the office. A data base executes a customer program unique to a customer in...
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4468528 |
Methods and apparatus for providing enhanced announcements in a telephone system
Method and apparatus for providing a timed sequence of different recorded announcements to an incoming caller to hold the caller's attention in a telephone system when no operator is available to...
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4086446 |
Emergency announcement system
A system is disclosed for providing emergency announcements to telephone subscribers when a group of communication paths is out-of-service. More specifically, one operative communication path...
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4054756 |
Method and apparatus for automating special service call handling
A system is disclosed for serving special service calls such as collect, person-to-person and charge-to-third number on a wholly automatic basis without any operator intervention normally being...
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4007339 |
Arrangement serving operator assistance calls requiring routing back to originating offices
An additional concentrator is provided in a Traffic Service Position System (TSPS) similar to that disclosed in A. E. Joel, Jr. Pat. No. 3,731,000, issued May 1, 1973, to facilitate the handling of...
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