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9042538 Multi-line telephone calling  
Network architectures, methods, and operations for routing telephone calls are disclosed. A customer premise includes a conventional POTS dedicated communication line to a central office switch...
9036625 Systems and methods of mitigating phantom call traffic  
Systems and methods for mitigating phantom call traffic in a communication system are disclosed. A call may be received at a communications exchange. A jurisdiction of the call may be determined...
9036804 Extensible realtime delegation for calls, conferences and collaboration  
Architecture for enabling identification of a call party's representative during calls on behalf of the call party. The call representative is delegated to initiate or answer an IP call on behalf...
9025755 Multimedia network transposition  
Methods and systems for routing multimedia traffic are described. A method may include receiving a communication originating from a user, transposing an alias transport network over one or more...
9020126 Capacity allocation of call-handling devices across call destinations  
A system and method that allocate call capacity based on the need to divide the call capacities of at least some call-termination devices across geographic regions. Accordingly, the allocation...
9020127 Number normalization and display  
Methods, devices, and systems are provided such that enterprise network administrators may create and display a dial plan management arrangement using enterprise canonical format and number...
9014354 Updating routing patterns in an enterprise network  
The present disclosure is directed to updating routing patterns in an enterprise network. In some implementations, a method for routing sessions includes identifying information associated with...
8989365 Call monitoring  
Methods and systems are provided for monitoring calls routed to a telephone network-based voice mail system. When a subscriber receives a telephone call, a determination is made as to whether the...
8983052 Method and apparatus for communication having critically assured services  
A critical assured service that includes a network management system and an A/B switch. The A/B switch having at least four ports with a first port being connected to the network management system...
8971514 Avoiding failed routes  
A system may include a failed route avoidance device. The failed route avoidance device may receive a notification that a record, of a call that failed to be extended to a contact agent in a...
8964958 Grid-based contact center  
A grid-based contact center and method of managing tasks within such a contact center is provided. Nodes within the contact center are adapted to perform multiple tasks associated with the contact...
8964564 Dynamic reroute of network traffic  
In an example embodiment, a method is provided that receives a broadcast of available bandwidth from a first routing device. A congestion of traffic is detected along a downstream path to a second...
8963982 Communication system and method  
A method, client application and user terminal, the method including providing a packet-based communication system for conducting voice or video calls over a packet-based network and providing an...
8953771 Method and apparatus to provide cryptographic identity assertion for the PSTN  
The present application provides an authentication scheme that allows a device to provide additional authentication of a Publicly Switched Telephone Network (PSTN) identity assertion made in a...
8937867 Wireless router systems and methods  
A communication routing arrangement includes two or more wireless routers coupled to a communication network, and a user device adapted to couple with the communication network through a...
8934348 Mesh network connecting wireless routers  
A communication routing arrangement includes two or more wireless routers coupled to a communication network, and a user device adapted to couple with the communication network through a...
8913733 Proactive telephone number mapping configuration management  
Efficient telephone number mapping (ENUM) based call routing during area code splits is described. An ENUM domain management component can associate an ENUM domain name with multiple records when...
8908855 Systems and methods for allocation of telephony resources on-demand  
Organizations may employ private computer networks to enable customers to place a telephone call to customer service agents (CSAs). To maintain high customer service, it may desirable to expand...
8908850 International origin dependent customized routing of calls to toll-free numbers  
A tangible computer-readable storage medium is encoded with an executable computer program for routing international communications. When executed, the processor performs operations including...
8903062 Telecommunications least cost routing system  
Methods, systems and apparatus for populating a least cost routing database. In one aspect, a method includes receiving from a carrier a bid for routing a telephone call to a destination;...
8903074 Methods, systems, and computer program products for congestion-based routing of telecommunications signaling messages  
Methods, systems, and computer program products for congestion-based routing of telecommunications signaling messages are disclosed. One method includes determining whether congestion exists on a...
8885809 Techniques for bypassing call screening in a call messaging system  
Techniques for bypassing call screening in a call messaging system. In one embodiment, for example, a method performed by one or more computing devices comprises: receiving an incoming call from a...
8866868 Negotiated call delivery capability  
According to the invention, a method for establishing a personal communication between an originating end and a terminating end of a communication system is disclosed. In one step, a first number...
8848895 Method and system for a call transfer  
A system for and method of providing a gateway transfer mechanism is presented. In one exemplary embodiment, the system and method of providing a gateway transfer mechanism may be realized as a...
8843176 Private branch exchange and telephone system  
This private branch exchange includes a first communication portion acquiring connection target specifying information related to a connection target from a portable terminal, a second...
8837291 Mesh network connecting wireless routers  
A communication routing arrangement includes two or more wireless routers coupled to a communication network, and a user device adapted to couple with the communication network through a...
8824655 Routing inbound communications across call centers and the like  
Communications within a communication management network are routed according to a dynamic scorecard routing method in which communication routing decision attributes of communication route...
8817775 Access gateway and method of operation by the same  
An access gateway containing IP telephone service functions for subscribers under an integrated access device (IAD), forming a PSTN network side speech path or IP network side speech path...
8792898 Technique for managing call-routing numbers for mobile communication networks  
A technique for managing call-routing numbers in a mobile communication network using a distributed switching system is provided. The switching system embodies a cluster configuration, wherein at...
8787213 Correlating calls after a referral  
In one embodiment, a network device attaches a header including an identifier for an original call to an outgoing refer message and may also modify a table entry for a consultative call to include...
8780889 IP converged system and call processing method thereof  
A call processing method in an Internet Protocol (IP) converged system includes: requesting an incoming call to be routed through an IP network; checking a data traffic-processing state of a...
8761369 Central services hub for a telecommunications network  
Implementations of the present disclosure involve an apparatus, system and/or method for a central hub of a telecommunications network to provide varying services for a received communication...
8761370 Method and apparatus for communication having critically assured services  
A critical assured service that includes a network management system and an A/B switch. The A/B switch having at least four ports with a first port being connected to the network management system...
8750484 User-programmable call progress tone detection  
A telecommunications system is disclosed that enables a telecommunications switch to be “user” programmable in the “field”—in contrast to only programmable by the manufacturer or third-party...
8737988 Service provider identifier  
The present invention provides methods, systems and apparatus for providing service provider information for a user communication device. A targeted communication link associated with a target...
8718255 Method and system for device switching through a server  
A telecommunication system and method for seamlessly switching mobile devices during a conversation without placing the conversation on hold or otherwise parking the conversation.
8718260 Method, computer program product, and apparatus for transferring a call and associated data and an associated system thereof  
A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment...
8718258 System and method for jurisdictional routing  
A system and method for routing calls based on the different fee structure between voice and data is disclosed. The origination type for an incoming call is determined. When the incoming call is a...
8706501 Method and system for sharing speech processing resources over a communication network  
A method and system (40) for sharing speech processing resources (54) over a (communication network (21) for handling multiple client types (100, 101, etc.) and multiple media protocol types. The...
8699690 Call routing  
An inbound traffic allocation module is configured to store, in a database, data received from a plurality of site-services, and to determine a route capacity based at least in part on the...
8699689 Method and system for monitoring and managing multi-sourced call centers  
A mid-point call management node subject to monitoring through a workstation communicatively coupled thereto, provides call services (e.g., through extensible markup language (XML), and in...
8699692 System and method for processing and routing incoming calls to a communication assistance system  
A call routing system employs a primary call outing device configured to receive directory assistance calls from callers at a first directory assistance system, and determines, for each of the...
8681968 Techniques for bypassing call screening in a call messaging system  
A system, method, and computer-readable media for bypassing call screening in a call messaging system includes storing a call screening rule for a callee specifying one or more conditions under...
8670546 Systems and methods for providing a personalized communication processing service  
Systems and methods for providing a personalized communication processing service are disclosed. In one embodiment, a personalized communication processing system (PCPS) can include a processor,...
8670545 Inbound call identification and management  
Examples of inbound call identification and management are described including a call management system that includes one or more repositories that can include data representing call action...
8654957 Method and apparatus for providing internet protocol services to a user of a private branch exchange  
A method and apparatus for providing one or more Internet Protocol (IP) services to users of a private branch exchange (PBX) in a network are disclosed. For example, the method receives user phone...
8656169 Method, system and device for negotiating security capability when terminal moves  
A method for negotiating a security capability when a terminal moves is provided. When a user equipment (UE) moves from a second/third generation (2G/3G) network to a long term evolution (LTE)...
8644297 Communicating device and method of peer to peer communication between VOIP devices  
The present invention provides a communicating device and a method for peer to peer communication between voice over IP (VOIP) devices by means of transmitting IP address to remote site by Call ID...
8634534 Call recovery  
A system for call recovery, according to one embodiment of the present invention comprises a first device, a second device, a switch and a failover device. The first device, second device and...
8625770 Method and apparatus for monitoring a network element  
A method and apparatus for monitoring a network element in a communications network are described. In one example, an alarm message from the network element when a change in rate associated with...