Match Document Document Title
9042538 Multi-line telephone calling  
Network architectures, methods, and operations for routing telephone calls are disclosed. A customer premise includes a conventional POTS dedicated communication line to a central office switch...
9031219 Customer owned telephone numbers  
According to various embodiments of the present invention, systems and methods for routing telephone calls from host switch to remote switch in a Voice Over Internet Protocol (“VoIP”) network. In...
9031220 System, method, and computer-readable medium for by-passing the public switched telephone network when interconnecting an enterprise network and a carrier network  
A system, method and computer-readable medium by-passing the public switched telephone network when routing a call from a carrier network to an enterprise network are provided. A carrier gateway...
9025754 System and method for determining characteristics for international calls  
A system for providing termination information for an international telephone number includes a centralized database of terminating characteristics. The system may also include request processing...
9025438 System and method for communication failover  
A system and method for communication failover is disclosed. The disclosed embodiments allow voice communications (both inbound and outbound) that are normally carried by VoIP to be automatically...
8995641 Method and system for a multitenancy telephone network  
A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony...
8989759 Methods and apparatus for proximity based call termination  
A system and method for automatic proximity based call termination determines when a mobile telephony device enters a predetermined area. When that occurs, call termination instructions are...
8976784 Method and apparatus for provisioning a scalable communications network  
A method that incorporates teachings of the subject disclosure may include, for example, determining at a first directory server of a first regional call processing system whether a new name...
8953766 Familiarization augmentation system and technology (FAST) dialer  
The present invention relates to the field of telecommunications. More particularly, to a method and an apparatus that would allow callers to time-share telephone, telecommunication or...
8948367 Rerouting of trunks by a PBX to an alternate PBX  
A switching system that receives communications over a trunk incoming from a communications network and routes them to its subtending communications terminals responds to a stimulus, such as...
8938057 Dynamic registration for call-pickup group membership, and selective rerouting of calls  
A method and system for registering a client for a call-pickup service and for executing the call-pickup service for a new call placed to a given communication device. The call-pickup service may...
8923490 Systems and methods for providing searchable customer call indexes  
A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations...
8917841 Call screening reduction system  
A system and a method for conducting a telephone survey, which reduce the number of calls that are not answered by survey participants, are provided. The system comprises means of making outbound...
8917849 Method and end-user device for messaging  
An end-user device and method for messaging, includes: enabling an initiating user, using an end-user device, to choose at least one target user and to subsequently press a dedicated button...
8913733 Proactive telephone number mapping configuration management  
Efficient telephone number mapping (ENUM) based call routing during area code splits is described. An ENUM domain management component can associate an ENUM domain name with multiple records when...
8913721 Systems and methods for preventing sensitive information from being communicated into a non-secure environment  
A telecommunication system is arranged between a trusted automated interactive system and a non-secure agent. The trusted automated interactive portion is operable for bidirectional communications...
8879709 Management of national telephone and address system (NTAS) data  
A method includes receiving Local Exchange Routing Guide (LERG) telephone number (TN) data; comparing the LERG TN data with telephone service provider (TSP) TN data; determining whether one or...
8861511 Converged telephone number mapping for call completion among hybrid communication services  
System(s) and method(s) are provided for enabling routing and call completion among hybrid communication services. A client component receives a request to establish a call session, the request...
8849267 Location-based call control  
An architecture is presented that automatically detects a location of a user and forwards messages to a pre-configured number associated with the detected location. A location system is provided...
8842815 Identity management and service access for local user group based on network-resident user profiles  
A profile-based system is employed to manage user identities and preferences, devices, content and/or other aspects of service delivery. The user profiles may be maintained in one or more servers...
8837704 Client controlled dynamic call forwarding  
A client-side signaling mechanism that allows a client to control how a telephone call is handled on a call server. The client user can create call routing rules on the client device using a...
8837700 Dialed string matching and call cost minimization in dial plan  
A method for processing dialed outgoing calls in a contact center includes a method for matching a dialed string and a method for translating the dialed string. A method for matching includes...
8831201 Method and apparatus for managing ENUM records  
A method and apparatus for managing ENUM records is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a broker having a detection element that...
8831205 Intelligent communication routing  
A system and method for communicating in a communication network, comprising presenting a communication comprising data over a communications network to a router, said router being adapted to...
8825907 Incorporating a mobile device into a peer-to-peer network  
A system and a method enabling a mobile user-terminal to participate as a peer in a peer-to-peer network, the system including a mobile user-terminal and a network device, the network device...
8824655 Routing inbound communications across call centers and the like  
Communications within a communication management network are routed according to a dynamic scorecard routing method in which communication routing decision attributes of communication route...
8817967 End-to-end session without signaling protocol  
A base station of a cordless telephone includes a transceiver, a control module, a connection handler, and a media handler. The transceiver wirelessly communicates with a handset. While the...
8817787 Data processing method and system  
A method of managing an IP call between a calling party and a called party, the method comprising receiving, at a gateway, a request to set up the call from the calling party; determining, from...
8811589 Method to provide an operator selection service as well as a communications network and a call server therefore  
The invention relates to a method to provide an operator selection service for subscribers of a communications network (CN′), wherein the subscribers terminals (T1, T2, . . . , Tn) are connected...
8793781 Method and system for analyzing policies for compliance with a specified policy using a policy template  
A method and system are disclosed for analyzing policies for compliance with a specified policy. The method comprises the steps of creating a policy template representing said specified policy,...
8792898 Technique for managing call-routing numbers for mobile communication networks  
A technique for managing call-routing numbers in a mobile communication network using a distributed switching system is provided. The switching system embodies a cluster configuration, wherein at...
8788344 System and method to analyze calls to advertised telephone numbers  
A system and method for analyzing information associated with voice calls placed during a telephone number advertising campaign is described. The system receives information characterizing voice...
8787544 Internet protocol for IP private branch exchanges  
An Internet protocol query for Internet protocol private branch exchanges including a private branch exchange that is connected to the public switched telephone network for receiving a call setup...
8774380 Methods and systems for call management with user intervention  
Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service...
8774791 Method of improving coverage and optimisation in communication networks  
A method and apparatus for detecting and determining the location of a coverage hole in a communications network such as a cellular communication system wherein the location is determined from...
8774392 System and method for processing calls in a call center  
A system and method for processing calls in a call center are described. A call session from a caller via a session manager and including incoming text messages of a verbal speech stream is...
8767949 Unified method and apparatus to simplify telephone area code dialing  
A computerized method and related system and software for simplifying telephonic calling, comprising: designating a default destination area code; the user specifying a destination telephone...
8767925 Interactive assistant for managing telephone communications  
An interactive assistant for managing telephone communications and services is disclosed. In one of many possible method embodiments, a chat interface is provided to a device associated with an...
8761369 Central services hub for a telecommunications network  
Implementations of the present disclosure involve an apparatus, system and/or method for a central hub of a telecommunications network to provide varying services for a received communication...
8750479 Method and apparatus for ubiquitous access to dialing plans for enterprise networks  
The invention comprises a method and apparatus for providing at least one network endpoint of an enterprise customer network access to at least one dialing plan. Specifically, the method comprises...
8737973 Enhanced voice calling using smart phone services  
A system and method for enhancing voice telephone communications from a smart phone. The method is implemented on an app for a smart phone. Steps include capturing digits dialed on the smart...
8737592 Routing calls in a network  
A method includes receiving a telephone number mapping query associated with a call. The method may also include generating routing information based on the query and forwarding the routing...
8737593 Method and system for a multitenancy telephone network  
A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony...
8737988 Service provider identifier  
The present invention provides methods, systems and apparatus for providing service provider information for a user communication device. A targeted communication link associated with a target...
8731153 Telephone number resource manager user interface and feature control  
A method may include storing a database including a plurality of subscriber identifiers, wherein each subscriber identifier is associated with a telephone number and a subscriber name and address....
8724792 Auditing and optimizing communication path routes  
Example embodiments of the present invention may include a method and apparatus configured determine an optimal routing path to route a call through a network. One example method may include...
8724791 Controlling a call setup process  
A call setup process (28) in a telecommunication device (10) is controlled, wherein the telecommunication device (10) receives a user command (22) to set up a call, initiates the call setup...
8724790 Systems and methods for network facsimile transmissions  
Disclosed herein are systems and methods for sending and receiving facsimile transmissions in a voice-over-IP system. In certain embodiments, a facsimile machine may include a network interface...
8718260 Method, computer program product, and apparatus for transferring a call and associated data and an associated system thereof  
A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment...
8711782 Session transfer method, application server, and communications system  
Embodiments of the present invention relate to the field of communications and provide a session transfer method, an application server, and a communications system, which implement a...