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7386110 |
Directory assistance utilizing a personalized cache
A directory assistance platform embodiment includes a directory assistant and a personalized cache. The personalized cache is accessible using voice recognition software to provide access to...
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7382871 |
Call setup using a packet-switched address such as an internet address or the like
The present invention, generally speaking, provides a method and apparatus for setting up a telephone connection using an email address or the like. In many cases, an email address or other...
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7359492 |
Method and apparatus for converting a voice signal received from a remote telephone to a text signal
A telephone call is established between a local telephone ( 110 ) associated with a local party and a remote telephone ( 104 ) associated with a remote party. The local telephone ( 110 ) receives a...
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7352848 |
Personal address updates using directory assistance data
Methods and systems are provided for storing directory assistance information in a subscriber's electronic address book for future use. If a directory number associated with the desired called...
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7346157 |
System and method for efficient call management for directory assistance services
A communication assistance system is provided having a first database with a plurality of listings, each listing having at least one contact name and a corresponding contact number. A switching...
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7340048 |
System and method for directory services and e-commerce across multi-provider networks
The present invention solves the problem of cross-provider access proprietary information between unaffiliated and competing network providers, but not allow that information to be disclosed to...
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7321655 |
Caching user information in an integrated communication system
An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a...
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7295664 |
Automated telephone attendant
A telephony system ( 100 ) includes a user device ( 110, 130 ) configured to enable a user of the telephony system ( 100 ) to place and receive telephone calls, and a service node ( 180, 185 )...
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7289613 |
Technique for selecting a profile to use to service a call
A telephone call may have more than one identifier, e.g., a billing telephone number and a caller's telephone number, within its signaling stream. Each identifier may have an associated call...
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7280821 |
Outgoing call handling system and method
A cellular system for handling outgoing calls from a mobile station ( 1 ) including a network element ( 8 ) being capable of recognizing voiced commands and names, and has in memory a database of...
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7280649 |
Personal auto attendant apparatus and method
A method for operating a telecommunications server including configuring a personal auto attendant associated with a particular telephone extension, the personal auto attendant including a series...
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7266191 |
Method for handling telephone calls directed to telephone numbers of terminated users that have been reassigned to new users
A comprehensive method for handling telephone calls directed to a telephone number of a terminated user that has been reassigned to a new user. The present invention provides user with a...
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7242758 |
System and method for automatically processing a user's request by an automated assistant
Embodiments of the present invention relate to a method and system for providing automated directory assistance with minimum external or operator intervention. A directory listing request may be...
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7233653 |
Method and installation for telephone inquiry
A method for querying by telephone a receiver centre ( 2 ) is characterised in that the querying party dials the telephone number of the receiver center ( 2 ) using a fixed or mobile apparatus ( 1...
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7227941 |
Enhanced directory assistance system with voice over IP call handling
A method for operating a directory assistance system responsive to Voice over IP device requests includes the steps of receiving a directory assistance request from at least one Voice over IP...
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7218720 |
Telephone directory assistance method and telephone directory assistance system
This telephone directory assistance system accepts a request for a telephone number of a registrant, and judges whether the registrant is registered in a telephone number data base. When the...
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7218711 |
Communication assistance system and method
A billing system is provided for a communication assistance system that provides access to information corresponding to a plurality of subscribers. The billing system and communication assistance...
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7206389 |
Method and apparatus for generating a speech-recognition-based call-routing system
A computerized method is provided for electronically directing a call to a class, such that an utterance spoken by a speaker and received by a call-routing system is classified by the call-routing...
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7187932 |
Autopopulation of address book entries
Personal address book data is revised and updated based on communication sources and destination. An address tabulator compares a number of communications directed to a selected destination and...
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7184754 |
Method and apparatus for cellular telephone directory assistance
A directory assistance service for cellular telephone numbers, which may be used with the existing directory assistance infrastructure, queries an aggregated database of public cellular telephone...
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7180994 |
Method and system for operator services automation using an operator services switch
A telecommunications system includes a front end automation system, an operator services switch, an automated operator, and an automation data server. The front end automation system interacts with...
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7149301 |
Repeating device, telephone set, and recording medium
A repeating device 14 for relaying the call to a plurality of receiver telephones 12 a –12 c that are connected to a local area network, comprising a function for requesting a reply to the...
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7149295 |
Technique for effectively controlling communication links to an information assistance service
It is typical that a user calls an information assistance service provider to request information, e.g., a destination telephone number desired by the user, and chooses to be connected to the...
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7149294 |
Alternative means for public telephone information services
A method is described to provide an alternative telephone information service implemented by a service provider other than the telecommunication service used in the connection of the call. This...
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7142659 |
Directory assistance method and apparatus
A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the...
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7136476 |
Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog
A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted...
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7133753 |
Information providing system
An information providing system for vehicles includes: a first information center; a second information center; and an on-vehicle apparatus. The first information center includes a voice line to be...
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7133501 |
Method and apparatus for soliciting personal voice recordings for a voice-dialing system
A method of facilitating interaction between a user and an automated system is provided. The method includes generating a graphical user interface on a display, with the graphical user interface...
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7130406 |
Enhanced directory assistance system
The present invention provides for an enhanced directory assistance system ( 2 ) for providing directions information to a plurality of callers ( 4 ). The system is comprised of a telephone switch...
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7099301 |
Voice over internet protocol proxy gateway
A proxy gateway for voice over Internet protocol telephony. The proxy gateway includes a terminal portion and a gateway portion. The gateway portion is coexisting and in communications with the...
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7085369 |
Dialing method with phone number retrieval using partial pattern matching
A dialing method with phone number retrieval using partial pattern matching. First, a partial number string is received. Then, phone number sources are searched to retrieve candidate numbers...
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7062018 |
Method and system for an automated departure strategy
A method and system for an automated departure strategy from an automated system includes a track engine and an error engine. The track engine allows for the tracking and storing of one or more...
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7050560 |
Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog
A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted...
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7046785 |
Unrecognized number identifier
A method of obtaining subscriber identification information using a subscriber number input by a customer calling a subscriber identification information service is provided. A switch recognizes a...
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7046777 |
IVR customer address acquisition method
A method of automatically acquiring and/or updating a customer address within an interactive voice response system including establishing a telephony connection with a customer and identifying a...
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7031441 |
Method and apparatus for supporting on-demand connectivity for network applications
A method and apparatus for supporting on-demand connectivity for network applications is disclosed. Specifically, the present invention discloses a method and apparatus for remotely triggering a...
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7027580 |
Method and system for automatically sending, receiving and utilizing information transmitted over a communication network
An apparatus for automatically sending, capturing, and utilizing requested information transmitted over a communication network. The utilization may take the form of saving and dialing a requested...
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7020262 |
Web based personal directory
A personal directory system 10 has a translation server 40 for verifying the identity of a subscriber and recognizing the name of one or more subscribers that are stored on a personal directory...
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7020261 |
Method for providing enhanced directory assistance upon command using out-of-band signaling
A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded...
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6999574 |
Technique for assessing charges for a telecommunication service including information assistance
A call to an information/call center is assigned a call sequence number. Call segments associated with the call sequence number are bundled as a single call session. A call session begins with the...
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6999563 |
Enhanced directory assistance automation
The present invention enhances directory assistance automation by searching traditional directory assistance databases with independent listing and locality queries. Initially, a caller's speech...
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6993122 |
System and method for consumer-initiated business solicitation calling system
The present invention discloses a telecommunications system initiating telephone connections between, for example, a consumer and a service provider based on the criteria provided by the consumer...
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6990189 |
Technique for providing information assistance while maintaining connection information anonymity
In accordance with the invention, an indication of connection information anonymity is stored for each individual or entity that wants to have access information made available in response to a...
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6985576 |
Method and apparatus for automatic call distribution
An Internet Protocol (IP) call distribution system, for selecting agents to handle incoming requests from users, that uses publish/subscribe technology so that agent state does not need to be...
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6985569 |
System and method for identifying parties in bills for communications services
In an information assistance system, when a first party calls the service to request a communications number (i.e., phone number) of a second party, an indicator of the second party, such as the...
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6950651 |
Location-based forwarding over multiple networks
An apparatus for enabling signals directed to a first telecommunications terminal to be forwarded intelligently to a second telecommunications terminal in the vicinity of the first terminal is...
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6947527 |
Method and apparatus that provides a reusable voice path in addition to release link functionality for use with a platform having a voice activated front end
A system access module and method of enabling a communication session for use with a platform having a voice activated front-end and associated with a telecommunications central office switch. In...
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6944283 |
Process for transmitting a telephone number of a desired subscriber, and directory enquiries facility terminal for this purpose
A process for transmitting a telephone number of a desired subscriber from a directory enquiry facility (ENQ) to a terminal (TER), a directory enquiry facility (ENQ) for this purpose, and a...
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6944279 |
Enhanced directory assistance service providing individual or group directories
Individuals and groups of individuals, such as corporations, are provided access to one or more private directories. The private directories can be edited by an administrator. Access to the private...
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6934378 |
Technique for enhanced information assistance call routing
In an information assistance service environment, after information assistance is provided to a caller, the caller may request to have the information assistance service provider complete the call....
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