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Match Document Document Title
9020125 Recording invocation of communication sessions  
Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises:...
8983051 Outgoing call classification and disposition  
An automated intelligent component (the Personal Virtual Assistant or PVA) is located between a caller and a callee. A caller calls the PVA and directs the PVA to make one or more calls to one or...
8918086 Telecommunications addressing system and method  
A telecommunications addressing system/method allowing selection of a telephone instrument device (TID) using arbitrary identifiers is disclosed. The system/method allows a source TID (STD) to...
8917839 Providing effective advertising via synchronized telephone and data streams  
Information, such as advertising, is presented to VoIP users via a combination of telephone and data streams during session initiation via an IP phone or a personal computer. A proxy server that...
8913731 Method and system for providing an audio representation of a name  
A system and method for providing an audio representation of a name includes providing a list of a plurality of users of a network and respective presence information regarding each of the...
8913732 Method and system for providing directory assistance to erroneous telephone calls via wearable devices  
A method and system for providing directory assistance to erroneous calls via location wearable devices. The method and system includes an intercept system that intercepts erroneous calls from a...
8903073 Systems and methods for visual presentation and selection of IVR menu  
Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory...
8867708 Systems and methods for visual presentation and selection of IVR menu  
Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the...
8867727 Telephone number groups  
A method includes receiving a list of sequential telephone numbers, and iteratively: identifying a first number and a last number of the list, selecting a group size, creating a group of...
8861706 Directory assistance service based on context identifier  
Methods and systems are disclosed for providing context information pertaining to a request of a directory assistance operator service based on a context identifier. The context identifier permits...
8825019 Method and system for providing phone directory service for mobile communication subscriber  
A method and system for providing a phone directory service to a user terminal in a mobile communication network are provided. The method includes receiving a search request including a search...
8798596 Global contact synchronization  
A situational and global context aware calendar, communications, and/or relationship management method and system is disclosed. The system is configured to receive non-calendaring related context...
8798250 Autocorrect for phone numbers  
A system and method are provided for automatic correction of numeric input, such as telephone numbers. The communications device configured to perform automatic correction can receive a numeric...
8774390 Method and apparatus for handling a telephone call  
A system for handling a telephone call within a telephone network, comprising a multi-tenanted CTI server within a telecommunications network adapted to receive telephone calls on behalf of a...
8767593 Method for managing, scheduling, monitoring and controlling audio and video communication and data collaboration  
This invention relates to a conferencing and data collaboration operation and management system and method and, more particularly, to a managing, system and method for scheduling, monitoring and...
8737591 Method and apparatus of a voice-response directory assistance system having a targeted advertising engine  
A method and/or apparatus of a voice-response directory assistance system having a targeted advertising engine is disclosed. In one embodiment, a method of a directory assistance system includes...
8724789 Systems and methods to connect people for real time communications via directory assistance  
Methods and apparatuses to connect people for real time communications via optional advertisements presented via directory assistance. One embodiment includes: receiving a directory assistance...
8693664 Method and system for providing directory assistance to erroneous telephone calls  
A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a...
8676169 Dial by specialty services and management thereof  
A phone system for providing dial by specialty features that can dynamically update providers within the system. A dial by specialty service can be provided on a user's mobile device. The dial by...
8670544 Directory features in a distributed telephony system  
A telephony system is presented that enables a phone to access a directory and use the directory in conjunction with other phone functions. The system includes a server with a telephony management...
8666054 Technique for continually assisting a user during an information assistance call  
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination...
8666035 Technique for assisting a user with information services at an information/call center  
A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a...
8660254 System and method for call management  
A method and system for call management is provided. In a system embodiment a call manager server is provided that can managing incoming call requests from certain telephony devices and effect...
8654959 Automated telephone attendant  
A telephony system (100) includes a user device (110, 130) configured to enable a user of the telephony system (100) to place and receive telephone calls, and a service node (180, 185) configured...
8644302 Temporary ENUM gateway  
A temporary ENUM architecture assigns a temporary ENUM at call time. For an originated communication requiring routing to a party which needs a particular callback format not supported, the...
8644806 System and method for telephony using internet domain names and electronic addresses  
A Uniform Resource Locator (URL), or a portion thereof, or an e-mail address are employed as auxiliary indicators of dialing of a voice call from a mobile phone to an URL- or specific e-mail...
8634538 Method and apparatus for handling a telephone call  
A system for handling a telephone call within a telephone network, comprising a multi-tenanted CTI server within a telecommunications network adapted to receive telephone calls on behalf of a...
8630401 Method and system for extended directory service  
An approach is disclosed for providing an extended directory service over a communication system including a data network and a telephony network. A subscriber submits a request for directory...
8611505 Method and system of generating reference variations for directory assistance data  
Methods and systems of performing user input recognition are disclosed. A digital directory comprising listings is accessed. Metadata information is associated with individual listings describing...
8600033 Providing business listings based on locations of previously provided listings  
A system may receive a request for a business listing, and search a database to identify a set of business listings based on the request. The system may also identify at least one previously...
8588394 Content switch for enhancing directory assistance  
A method, medium, and content switch device are provided for enhanced directory assistance. A GPS-enabled wireless phone generates directory assistance requests that are monitored and processed by...
8565818 Broadband wireless router  
A communication device is provided. The communication device comprises a short range radio transceiver, a cellular radio transceiver, a speaker, and a microphone. The short range radio transceiver...
8548150 Location relevant directory assistance  
A method for location relevant directory assistance through a PSTN is provided. The method can include connecting a calling party with a called party through a switch in a PSTN, receiving a...
8526593 System and method for generating and utilizing organically grown content in a directory assistance environment  
A method for providing directory assistance includes receiving a communication from a requestor for a desired contact listing and retrieving a requester profile relating to the requester where the...
8526594 System and method for improved directory assistance including re-dial feature  
A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the...
8515048 Method of and system for automatically switching between free directory assistance service and chargeable directory assistance service  
A method of redirecting a directory-assistance call includes receiving a directory-assistance request from a caller, determining via a free directory-assistance service whether information...
8515047 Method and system for prioritizing the presentation of information within a directory assistance context wireless and landline telephone systems  
A method of operating a directory assistance system is provided. The method includes receiving a number of directory assistance requests for information regarding at least one of a number of...
8504112 Methods for searching phone book, and portable devices and information processing apparatuses having phone-book search function  
Method of searching a phone book in an information processing apparatus, such as a portable device, may provide intelligent search of information associated with user-selected information. The...
8488767 Technique for selective presentation of information in response to a request for information assistance service  
In accordance with the present invention, when a user makes an information assistance call to an information/call center requesting a listing, the user can make arrangements for various services...
8483382 System and method for real-time comparison of news events against directory assistance queries  
A system for responding to queries has an interface for receiving request communications from requesters. An agent platform is configured to receive the request communications and to provide...
8483381 Methods and apparatus to provide contact management with directory assistance  
Methods and an apparatus for providing contact management with directory assistance. An example method obtains a directory assistance service record associated with a user, wherein the directory...
8472606 Methods and systems for directory information lookup  
Systems and methods are provided for obtaining contact-related information associated with a party using an identifier. The identifier may include a calling party number, a previously-dialed...
8472607 Method and system for providing directory assistance to erroneous telephone calls  
A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a...
8472608 Method and system for providing directory assistance to erroneous telephone calls  
A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a...
8428241 Semi-supervised training of destination map for call handling applications  
A method of semi-supervised synonym inference for a call handling application, such as automated directory assistance or call routing, is described. In one embodiment the method comprises...
8416941 Method and apparatus for managing customer data  
Embodiments of the technology disclosed herein provide an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other...
8417225 Method for coordinating the sharing of contact information between a directory terminal and a portable communication device, as well as providing enhanced user interface context features  
A method for coordinating the sharing of contacts between a directory terminal (104) and a portable communication device (102) is implemented in one embodiment when the directory terminal receives...
8411837 Enhanced directory assistance system with voice over IP call handling  
A method is provided for operating a directory assistance system is provided that includes the arrangement for storing a plurality of directory listings including listings relating to...
8385530 Enhanced directory assistance system  
An enhanced directory assistance system includes a telephone switch for receiving calls from at least one caller desiring to receive directions. A direction module is configured to receive a...
8379820 Virtual personal assistant for handling calls in a communication system  
Connecting a caller with a plurality of destinations using a destination list received from a caller or a designated user. Attempts are made to connect the caller with each of the destinations in...

Matches 1 - 50 out of 304 1 2 3 4 5 6 7 >