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Match Document Document Title
8184797 System and method for improved directory assistance searches  
A system and method for improved directory assistance searches involving feedback from previous calls made to telephone numbers in a vendor database, in order to improve the quality of customer...
8175248 Method and an apparatus to disambiguate requests  
A method and an apparatus to disambiguate requests are presented. In one embodiment, the method includes receiving a request for information from a user. Then data is retrieved from a back-end...
8175249 Technique for effectively collecting and analyzing data in providing information assistance services  
In an information/call center where calls are received, requesting information concerning entities, goods and services, directions to a given destination, etc., data is collected in processing such...
8155296 Method, system, and article for audibly identifying a called party  
A dialed number of a called party is received from a calling party. Based on the dialed number, a name of the called party is retrieved from a database. An audio message which includes the name of...
8144858 Unrecognized number identifier  
Communication address identification information is obtained. A communication address number is collected from a customer at a telecommunications apparatus in response to a trigger being initiated...
8139753 Method and apparatus for handling a telephone call  
One embodiment of the invention provides a method of handling a telephone call. The method includes providing a multi-tenanted computer-telephony integration (CTI) server. The different tenants...
8139748 Communication assistance system and method  
A communication assistance system provides access to information corresponding to a plurality of subscribers. The system includes a means for receiving incoming communications from a plurality of...
8116444 System and method of publishing contact information  
A system and method of publishing contact information is disclosed. In a particular embodiment, the method includes receiving a command to publish a collection of contacts to a plurality of...
8098800 Method and apparatus for bulletin board messaging in a voice mail system  
The present invention provides an option to record messages that can be geared to specific audiences, using PIN-restricted access as needed. The present invention provides a method and apparatus...
8090080 Method and system for an automated departure strategy  
A method and system for an automated departure strategy from an automated system includes a track engine and an error engine. The track engine allows for the tracking and storing of one or more...
8090090 Method and apparatus for monitoring telephonic members and providing directory assistance  
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination...
8085923 System and method for efficient call management for directory assistance services  
A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for...
8081742 Technique for effectively providing a personalized information assistance service  
A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized...
8081739 Methods and systems for voice activated dialing  
Methods for routing a call based on voice activated dialing (VAD). A VAD device module may respond to a VAD instruction, or to a call received with a VAD instruction with a corresponding call...
8073118 Providing effective advertising via synchronized telephone and data streams  
Information, such as advertising, is presented to VoIP users (12) via a combination of telephone and data streams during session initiation via an IP phone or a personal computer (18). A proxy...
8036365 Communication assistance system and method  
A communication assistance system is provided for accessing information corresponding to a plurality of subscribers. This system is comprised of a telephone switch for receiving calls from a...
8031855 Method for providing enhanced directory assistance upon command using out-of-band signaling  
A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded...
8027336 Enhanced directory assistance system with voice over IP call handling  
A method for operating a directory assistance system responsive to Voice over IP device requests including receiving a first directory assistance request from at least one Voice over IP device and...
8027451 Electronic call assistants with shared database  
A telephone exchange (1) arranged to communicate with communication units (2, 3, 4, 5, 7) and to provide a plurality of electronic call assistants to the communication units, a first electronic...
8023633 Communication assistance system and method  
A communication assistance system for providing access to information corresponding to a plurality of subscribers includes a telephone switch for receiving calls from a plurality of requesters...
8014509 Automated telephone attendant  
A telephony system (100) includes a user device (110, 130) configured to enable a user of the telephony system (100) to place and receive telephone calls, and a service node (180, 185) configured...
8009819 Semi-supervised training of destination map for call handling applications  
A method of semi-supervised synonym inference for a call handling application, such as automated directory assistance or call routing, is described. In one embodiment the method comprises examining...
7995735 Method and apparatus for managing customer data  
Embodiments of the technology disclosed herein provides an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other...
7991140 Enhanced directory assistance system  
An enhanced directory assistance system includes a telephone switch for receiving calls from at least one caller desiring to receive directions. A direction module is configured to receive a...
7983400 Method and apparatus for converting a voice signal received from a remote telephone to a text signal  
A telephone call is established between a local telephone (110) associated with a local party and a remote telephone (104) associated with a remote party. The local telephone (110) receives a voice...
7974401 One number LAN based calendar  
A system and method for providing data communication between an information system, such as a LAN, and a communication system, such as a PBX operating under control of an automatic call routing...
7974398 Virtual personal assistant for handling calls in a communication system  
Connecting a caller with a plurality of destinations using a destination list received from a caller or a designated user. Attempts are made to connect the caller with each of the destinations in...
7961861 Telephone search supported by response location advertising  
A platform for the delivery of dynamic, interactive audio advertisements played in response to a consumer initiated request for information via a telephone. The platform invention provides...
7957395 Systems and methods for a hybrid telephony service  
The systems and methods for a hybrid telephony service may provide a plurality of user accounts that each user may have a circuit-based telephony service identifier, a packet-based telephony...
7945039 Operator services customization with advanced intelligent network integration of a profile database  
An Advanced Intelligent Network architecture is used by a first telecommunications service provider having an operator services switch to provide enhanced call processing for operator services...
7940910 Directory integration in mobile systems  
Embodiments for generating a sorted integrated directory are described. The sorted integrated directory integrates contacts from disparate directories into a common directory. The formation of the...
7933388 Method and system for providing information and advertising content in a telephone system  
A method for operating a directory assistance process adapted to provide a targeted message to incoming callers totally or substantially free of one or more 411-type directory assistance calling...
7929681 Technique for continually assisting a user during an information assistance call  
A user may want to search for relevant information and/or conduct a transaction through an information assistance service. During an information assistance call, the user may return to an...
7916846 System and method for identifying and treating calls  
Described is a system and method for receiving information for a phone call corresponding to a subscriber, wherein the subscriber is subscribed to at least two services. The information is compared...
7912202 Enhanced directory assistance system with voice over IP call handling  
A method is provided for operating a directory assistance system. The method includes the steps of storing a plurality of directory listings, including listings relating to identification of Voice...
7912201 Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog  
A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted...
7899173 Communication connectivity via context association, advertising sponsorship, and multiple contact databases  
Communication connectivity via context association is provided by associating targeted subscriber contact information with a key at a subscriber database. At a data center, the keys are associated...
7894592 Automated operator assistance with menu options  
A subscriber implements and accesses telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched...
7894808 Storing apparatus and telecommunications apparatus  
A secret information storing unit stores a common key which is authenticated between the data storing apparatus and a telecommunications apparatus. A data communication unit receives data from the...
7885397 On-demand seamless phone number updates  
A method, system and apparatus for on-demand phone number updating. A system for on-demand phone number updating can include a smooth number transition (SNT) call routing table mapping prior...
7881451 Automated directory assistance system for a hybrid TDM/VoIP network  
An automated directory assistance platform architecture is provided for at least partial automatic processing of 411 calls from TDM-based telephone networks and from VoIP networks. The architecture...
7881701 Method and system for verifying telephone numbers  
A system for verifying and updating a telephone number. After dialing a telephone number, a contact name and a timestamp in a service provider database is compared with a contact name and a...
7877083 Method and system for verifying telephone numbers across service providers  
A system for verifying and updating a telephone number across service providers. After dialing a telephone number, a contact name and a timestamp in a central repository is compared with a contact...
7852834 Temporary ENUM gateway  
A temporary ENUM architecture assigns a temporary ENUM at call time. For an originated communication requiring routing to a party which needs a particular callback format not supported, the...
7836147 Method and apparatus for address book contact sharing  
An exemplary method and apparatus for facilitating contact sharing between users of a communication network are described. The method may include maintaining contact information in first and second...
7831031 Method and system for operator services automation using an operator services switch  
A telecommunications system includes a front end automation system, an operator services switch, an automated operator, and an automation data server. The front end automation system interacts with...
7822189 Searching multiple directories and generating a sorted integrated directory  
Embodiments for searching multiple directories are described. The searching includes remote searching and local searching. Local searching is performed against the local integrated phonebook on a...
7813723 Method and system for connecting a voice call using a domain name database  
A method for connecting a telephone call includes receiving, at a server, from a communication terminal, a first message including at least one word corresponding to a name of an individual or an...
7796745 Systems and methods for automatic call completion  
In one embodiment, a method for automatically completing a call includes receiving a text message containing a telephone number of a target party, extracting the telephone number from the text...
7792257 Method and system for determining gender and targeting advertising in a telephone system  
A method of operating a telephony system. The method includes connecting a call from a caller to a call processing entity, receiving voice information from the caller during a time period...
Matches 1 - 50 out of 235 1 2 3 4 5 >