Matches 201 - 250 out of 304 < 1 2 3 4 5 6 7 >


Match Document Document Title
6917674 Method for providing additional information to a telephone customer having a non-published telephone number  
A method and system for notifying a non-published customer of a telephone network the number and possibly the identity of callers who have been attempting to obtain their non-published number from...
6917677 Method and system for defining call transfer rules for directory assistance  
A automated method of transferring calls can include, within an established call with a calling party, receiving from the calling party a request specifying a name. The name can be compared with a...
6917678 Method and apparatus for monitoring telephonic members and providing directory assistance  
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination...
6907119 Automated business directory assistance  
Automated business directory assistance routes a call for directory assistance to a speech recognizer which determines the type of assistance requested. If the request is for business information,...
6870910 Method and system for personalizing an interactive interface  
A personalization server is accessible to users via a network including a LAN and the Internet. The personalization server maintains information about how to personalize a call/message management...
6831974 System and method for providing a caller identification to a called party for calls relayed through a call center  
A system for providing a telephone number of a calling party to a called party for calls being handled at a call center. First the call center receives a first call set-up message in a switching...
6829344 Methods and devices for forwarding identification data  
Supplied with only a telephone number, a device is capable of locating and then forwarding the name and/or address associated with the telephone number. The name or address is forwarded to a...
6795543 Intelligent routing to automate handling of operator-requested calls  
A control resource, such as a service control point, causes a telephone network to route calls, initiated by an explicit request for operator service, to a front-end automation platform. The...
6782087 Desktop telephony application program for a call center agent  
A desktop telephony application program enables a call center agent to handle calls. The application program may be interfaced with an answering service. The answering service acts as an...
6775371 Technique for effectively providing concierge-like services in a directory assistance system  
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination...
6757364 Voice-activated telephone directory  
A method of operating a telecommunications network (10) for providing a voice-activated telephone directory is disclosed. The directory is toll-free to the caller and accessible via a heavily...
6748057 Method and apparatus for correlating a unique identifier, such as a PSTN telephone number, to an internet address to enable communications over the internet  
A directory service, containing unique identifiers (e.g., telephone numbers) and related Internet address(es), accessible through the Internet. An Internet-enabled communication system, such as...
6744871 Method for routing service calls in a telecommunication network, as well as a telecommunication network, switching center and program module therefor  
A method for routing service calls in a telecommunication network, in particular those associated with the intelligent network of a network operator (TP), with a switching center recognizing the...
6738469 Method and system for performing dialling of a telephone number supplied from a data store  
A method of telephone dialling comprises: accessing a remote database computer from a terminal computer; interrogating a database thereon to retrieve a required telephone number; causing the...
6731737 Directory assistance system  
A directory assistance system in accordance with the inventive arrangements includes a general directory, having a first names list; at least one caller specific directory having a caller specific...
6731927 System and method for context association  
The present invention relates generally to an information system, and more particularly to a system and method for providing access to an entity by context association.
6721401 Method for redirecting a calling phone from a finder service to a destination phone  
The present invention provides a method for redirecting a calling phone from a finder service to a destination phone. A communication system receives a request to generate a set of destination...
6687362 Automatic address book update system  
The automatic address book update system which automates the data collection and maintenance tasks for computerized address book systems. The automatic address book update system is architected to...
6647393 Dynamic directory service  
In a network of computer nodes, a directory service provides both the physical location of directory information around the network and the directory information itself in a single data structure....
6643363 Telephone number relocation guidance system  
A telephone number relocation guidance system that consists of a server (3) on the Internet (1) and terminal (2). The terminal (2) comes with input method that allows users to enter their...
6614899 Method and apparatus for providing advanced IP telephony services in an intelligent endpoint  
A method and apparatus in a communications system for providing advanced Internet Protocol (IP) telephony services in an intelligent endpoint. The apparatus and method of the present invention...
6594352 Method and system for automatically providing a customer billing identifier for a directory assistance extension call to a switch in a public telephone network  
A telephone network capable of handling directory assistance calls includes a switch, connection circuitry coupled between the switch and a directory assistance center, and call origination...
6584179 Method and apparatus for improving the utility of speech recognition  
A method and apparatus for improving the utility of speech recognition is described. The method involves capturing a spoken word, passing the spoken word to a speech recognition algorithm,...
6570974 Cable connected network server platform for telephone white-yellow page services and emergency 911 location identification  
A twisted pair and/or coaxial cable fed set-top device provides a plurality of services, including computerized directory assistance services and identification of the geographic location and set...
6539238 Fall through telephone directory  
A telecommunication user terminal, such as a traditional telephone set or a mobile telephone, provided with a personal address book or internal database (PTD), e.g. located on a user's smart-card....
6526135 Automated competitive business call distribution (ACBCD) system  
The ACBCD distributes calls for business service in a given business category to competing businesses on the basis of proportionate shares allocated to the individual competitors, all without...
6501833 Method and apparatus for dynamic adaptation of a large vocabulary speech recognition system and for use of constraints from a database in a large vocabulary speech recognition system  
The lexical network of a large-vocabulary speech recognition system is structured to effectuate the rapid and efficient addition of words to the system's active vocabulary. The lexical network is...
6466784 Technique for monitoring and attempting to connect destination telephone and providing information assistance upon detection of unsatisfactory connection  
A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the...
6404876 System and method for voice activated dialing and routing under open access network control  
System and method for deriving call routing information utilizing a network control data base system and voice recognition for matching spoken word sound patterns to routing numbers needed to set...
6396919 Telephone transaction support system and telephone call connection control system  
A telephone transaction support system includes a customer information registration unit for registering information regarding a customer in a database, the information being obtained in a...
6381325 System and method for wireless directory assistance  
A method of providing wireless directory assistance service includes the steps of receiving a call placed by a caller at a telecommunications carrier switch, routing the call to a call management...
6330308 Voice mail system for obtaining forwarding number information from directory assistance systems having speech recognition  
A voice mail system today offers a user the option to forward a message that he or she has reviewed, alone or along with a message recorded by the user. However, to forward the message, the voice...
6249576 Telephone directory information system with call placement capability  
A system and method for providing directory information with a call completion feature includes a data network server located on a data network for establishing a connection between a first...
6222917 Method and apparatus for providing a directory number to a call-processing device in a communications network  
A method and apparatus for providing a complete directory number to a call-processing device in a communications network is provided. This enables equipment that is designed to "expect" only...
6026157 Device for upgrading a reporting system  
A device for upgrading a reporting system (12) associated with an automatic call distributor (10) in a telephone system having a first utility program for saving a plurality of custom reports to a...
6009161 Automated ringing of an operator for directory assistance calls  
A method of completing a call to a remote directory assistance operator comprises the steps of attempting to place the call and disconnecting an operator position manned by a live operator from...
6005859 Proxy VAT-PSTN origination  
System and method for extending the use of a VAT telephony application to originate calls into a PSTN as well as a computer network are disclosed. In a preferred embodiment, an adjunct...
5982774 Internet on hold  
A user connected to the Internet (102), over his or her telephone line (105), through an Internet Access Provider (IAP) (104) can place the Internet connection on hold to take an incoming...
5930343 Toll call rate provider  
Using designated special telephone numbers each associated with a particular language to provide rate information by a telecommunication switching system that responds to those special telephone...
5862207 Method and system for providing virtual telephone terminals  
A system for permitting a user having a personal directory number (PDN) to use a virtual terminal identified by the PND from any of said telephone terminals that the PDN is linked with. If a...
5850433 System and method for providing an on-line directory service  
An on-line directory service includes a server associated with a database containing a plurality of directory listings including advertising information. A customer subscribing to the on-line...
5838783 Smart directory management  
This invention provides a smart directory manager for deleting directory entries. The smart directory manager includes a directory memory, user interface devices and a directory management device....
5729593 Annoucement system and method in a telephone call switching system  
An announcement system 100 and method is provided which plays announcements recorded in the voice of an agent servicing a call routed by a telephonic switch 106 at substantially any time during...
5703935 Automated telephone operator services  
A system and method for automatically processing telephone calls for alternative billing or for providing automated operator services. In one form, a call for which operator or alternative billing...
5692038 Method for identifying the source of a telephonic communication  
A method for identifying the source of a communication, including the steps of: receiving the communication on a calling line; identifying the calling line number associated with the calling line;...
5638425 Automated directory assistance system using word recognition and phoneme processing method  
A mechanized directory assistance system for use in a telecommunications network includes multiple speech recognition devices comprising a word recognition device, a phoneme recognition device,...
5577112 Telephony system with supervisory management center and parameter testing with alerts  
A smart telecommunications supervisor management workstation with monitoring system provides real-time operation statistics and graphical representation of system operation in real time. A...
5561711 Predictive calling scheduling system and method  
A predictive scheduling system and method for assigning a telephone call to a telephone agent. The system includes processing and switching equipment capable of implementing the method steps of...
5557666 Method for displaying an absent-message in a private exchange system  
A method for displaying an absence message in a private exchange system. More specifically, a method for displaying on a calling party's telephone, a message containing the reason for a called...
5555553 Method for supporting communication in a communication system using intermediaries between called parties  
A method and a system for supporting communication for a first user who desires to be able to communicate with second foreign users in an environment in which communication can take place via...

Matches 201 - 250 out of 304 < 1 2 3 4 5 6 7 >