Matches 51 - 100 out of 304 < 1 2 3 4 5 6 7 >


Match Document Document Title
8380241 Communication assistance system and method with prosperity marketing  
A communication assistance system includes a database having a plurality of listings therein, each of the listings includes a least one contact name and a contact information. A means is provided...
8379837 Method and system for providing and managing public telephone directory service  
An apparatus for use in a directory service is disclosed. The apparatus may include a memory configured to store a local directory and a processor configured to manage the local directory, the...
8374332 Automatic call completion in a directory assistance system  
A method, system and apparatus for automatic call completion in a directory assistance system in concert with the public switched telephone network (PSTN). In accordance with the present...
8358767 System and method for efficient call management for directory assistance services  
A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for...
8358766 Operating a directory assistance call center based upon directory assistance database and caller ID data  
A system and method is provided to operate a directory assistance call center based upon data stored in a directory assistance database and a line information database (LIDB). A caller can access...
8335307 System and method for improved directory assistance including re-dial feature  
A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the...
8335495 Displaying business directory information on a mobile handset  
The graphical display capability and the digital data communication capability of wireless mobile handsets are used to present a customized directory of a called enterprise on the display screen...
8325904 System and method for facilitating privacy in directory assistance communications  
A method for providing directory assistance, including receiving at least one request from a requester for an un-listed contact information, where the un-listed contact information is stored in...
8320896 Unified communication access system  
Embodiments disclosed herein provide systems and methods that allow a mobile device to fully access unified communication services. In a particular embodiment, a mobile device receives a user...
8306208 Enhanced directory assistance services in a telecommunications network  
Directory assistance provides telephone number look up services to callers based on the business or caller name as listed in a telephone directory. As such, directory assistance in the prior art...
8300792 Changing assigned priority of active voice or data session  
An active call between two parties can be established as a call having priority over other users in a tiered priority system. Changes to the level of priority are permitted if made by an...
8295466 Technique for continually assisting a user during an information assistance call  
A user may want to search for relevant information and/or conduct a transaction through an information assistance service. During an information assistance call, the user may return to an...
8290125 Voice response unit shortcutting  
A system, method and program product for providing voice response unit (VRU) shortcuts. A system is provided that includes: a user interface for allowing a user to input a targeted VRU, a goal,...
8254548 Method and system for providing directory assistance to erroneous telephone calls  
A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a...
8254549 Method and system for providing directory assistance to erroneous telephone calls  
A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a...
8254554 Telephone directory assisted dialing with automatic call connect by either an intermediate network node or the calling party's terminal  
The application relates to a network assisted calling service comprising a service call to an assistance entity which translates an indication of a destinatin party into a destination identifier...
8254547 Method and system for providing directory assistance to erroneous telephone calls  
A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a...
8239422 Methods and apparatus to provision network resource records  
Methods and apparatus to provision network resource records are described. An example method of provisioning a plurality of resource records in a telephone number mapping system includes receiving...
8233608 Method of and system for automatically switching between free directory assistance service and chargeable directory assistance service  
A method of redirecting a directory-assistance call includes receiving a directory-assistance request from a caller, determining via a free directory-assistance service whether information...
8184797 System and method for improved directory assistance searches  
A system and method for improved directory assistance searches involving feedback from previous calls made to telephone numbers in a vendor database, in order to improve the quality of customer...
8175248 Method and an apparatus to disambiguate requests  
A method and an apparatus to disambiguate requests are presented. In one embodiment, the method includes receiving a request for information from a user. Then data is retrieved from a back-end...
8175249 Technique for effectively collecting and analyzing data in providing information assistance services  
In an information/call center where calls are received, requesting information concerning entities, goods and services, directions to a given destination, etc., data is collected in processing...
8155296 Method, system, and article for audibly identifying a called party  
A dialed number of a called party is received from a calling party. Based on the dialed number, a name of the called party is retrieved from a database. An audio message which includes the name of...
8144858 Unrecognized number identifier  
Communication address identification information is obtained. A communication address number is collected from a customer at a telecommunications apparatus in response to a trigger being initiated...
8139753 Method and apparatus for handling a telephone call  
One embodiment of the invention provides a method of handling a telephone call. The method includes providing a multi-tenanted computer-telephony integration (CTI) server. The different tenants...
8139748 Communication assistance system and method  
A communication assistance system provides access to information corresponding to a plurality of subscribers. The system includes a means for receiving incoming communications from a plurality of...
8116444 System and method of publishing contact information  
A system and method of publishing contact information is disclosed. In a particular embodiment, the method includes receiving a command to publish a collection of contacts to a plurality of...
8098800 Method and apparatus for bulletin board messaging in a voice mail system  
The present invention provides an option to record messages that can be geared to specific audiences, using PIN-restricted access as needed. The present invention provides a method and apparatus...
8090080 Method and system for an automated departure strategy  
A method and system for an automated departure strategy from an automated system includes a track engine and an error engine. The track engine allows for the tracking and storing of one or more...
8090090 Method and apparatus for monitoring telephonic members and providing directory assistance  
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination...
8085923 System and method for efficient call management for directory assistance services  
A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for...
8081739 Methods and systems for voice activated dialing  
Methods for routing a call based on voice activated dialing (VAD). A VAD device module may respond to a VAD instruction, or to a call received with a VAD instruction with a corresponding call...
8081742 Technique for effectively providing a personalized information assistance service  
A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized...
8073118 Providing effective advertising via synchronized telephone and data streams  
Information, such as advertising, is presented to VoIP users (12) via a combination of telephone and data streams during session initiation via an IP phone or a personal computer (18). A proxy...
8036365 Communication assistance system and method  
A communication assistance system is provided for accessing information corresponding to a plurality of subscribers. This system is comprised of a telephone switch for receiving calls from a...
8031855 Method for providing enhanced directory assistance upon command using out-of-band signaling  
A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded...
8027451 Electronic call assistants with shared database  
A telephone exchange (1) arranged to communicate with communication units (2, 3, 4, 5, 7) and to provide a plurality of electronic call assistants to the communication units, a first electronic...
8027336 Enhanced directory assistance system with voice over IP call handling  
A method for operating a directory assistance system responsive to Voice over IP device requests including receiving a first directory assistance request from at least one Voice over IP device and...
8023633 Communication assistance system and method  
A communication assistance system for providing access to information corresponding to a plurality of subscribers includes a telephone switch for receiving calls from a plurality of requesters...
8014509 Automated telephone attendant  
A telephony system (100) includes a user device (110, 130) configured to enable a user of the telephony system (100) to place and receive telephone calls, and a service node (180, 185) configured...
8009819 Semi-supervised training of destination map for call handling applications  
A method of semi-supervised synonym inference for a call handling application, such as automated directory assistance or call routing, is described. In one embodiment the method comprises...
7995735 Method and apparatus for managing customer data  
Embodiments of the technology disclosed herein provides an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other...
7991140 Enhanced directory assistance system  
An enhanced directory assistance system includes a telephone switch for receiving calls from at least one caller desiring to receive directions. A direction module is configured to receive a...
7983400 Method and apparatus for converting a voice signal received from a remote telephone to a text signal  
A telephone call is established between a local telephone (110) associated with a local party and a remote telephone (104) associated with a remote party. The local telephone (110) receives a...
7974398 Virtual personal assistant for handling calls in a communication system  
Connecting a caller with a plurality of destinations using a destination list received from a caller or a designated user. Attempts are made to connect the caller with each of the destinations in...
7974401 One number LAN based calendar  
A system and method for providing data communication between an information system, such as a LAN, and a communication system, such as a PBX operating under control of an automatic call routing...
7961861 Telephone search supported by response location advertising  
A platform for the delivery of dynamic, interactive audio advertisements played in response to a consumer initiated request for information via a telephone. The platform invention provides...
7957395 Systems and methods for a hybrid telephony service  
The systems and methods for a hybrid telephony service may provide a plurality of user accounts that each user may have a circuit-based telephony service identifier, a packet-based telephony...
7945039 Operator services customization with advanced intelligent network integration of a profile database  
An Advanced Intelligent Network architecture is used by a first telecommunications service provider having an operator services switch to provide enhanced call processing for operator services...
7940910 Directory integration in mobile systems  
Embodiments for generating a sorted integrated directory are described. The sorted integrated directory integrates contacts from disparate directories into a common directory. The formation of the...

Matches 51 - 100 out of 304 < 1 2 3 4 5 6 7 >