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7372950 |
Method for supporting the communication of information via a communications system
The invention concerns a method for supporting the communication of information via a communications system, as well as a service unit, an electronic agent, software products and servers for...
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7328006 |
Method and communication system of associated phone calling
A method for an associated phone calling is disclosed, that a mobile terminal needs to have association relationships with one or multiple communication terminals in a network. First, having...
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7280649 |
Personal auto attendant apparatus and method
A method for operating a telecommunications server including configuring a personal auto attendant associated with a particular telephone extension, the personal auto attendant including a series...
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7221742 |
Voicemail box with caller-specific storage folders
A method and system are provided for creating and utilizing caller-specific memory locations or folders within a single voicemail box of a telecommunications network-based voicemail system. A...
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7200413 |
Methods and system for enhanced directory assistance using wireless messaging protocols
Directory assistance provides telephone number look up services to callers based on the business or caller name as listed in a telephone directory. In the prior art, directory assistance provides a...
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7180991 |
Dynamic, interactive call notification
A system and method that provides a dialog with the called party when a call is received, a process is initiated to communicate with the calling party and a process is initiated to communicate with...
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7167551 |
Intermediary device based callee identification
A method, system, and program for intermediary device initiated callee identification are provided. A trusted telephone network detects a call receipt connection from a destination device. The...
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7149300 |
Transfer function for messaging platform in public telephone system
A messaging system includes a messaging platform for storing a message from a calling party or transferring the calling party to a transfer station, a switching mechanism for receiving a call from...
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7145999 |
Incoming call forwarding communication system and the method
A communication system is provided, in which the communication system includes: a part for receiving a call establishment request from a communication terminal, and sending, to the communication...
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7136475 |
Call Management system with call control from user workstation computers
A Call Management System provides for management of calls directly by system users at their workstation computers via a digital data network such as a digital networks not controlled via the user's...
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7130405 |
Identifying a call made or received on behalf of another
A system, system, and program for identifying a call made or received on behalf of another are provided. In particular, a call request for a call is detected. A context for the call is requested...
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7116773 |
Reverse caller-identification
A reverse caller identification system. Telecommunications devices are registered with respect to specific locations and are monitored with respect to users proximity to said devices. Prior to...
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7116770 |
Communication network management
A communication network and an associated network manager server according to the invention includes one or more instances of a first object type and one or more instances of a second object type....
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6999572 |
Automated call connection system
A method and system are provided for automatic call connection. A call back request is initiated by a first user and then sent to a second user. After the call back request is received by the...
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6928155 |
Process for including functions of an automatic call distributor system in an interactive voice response system
A method for incorporating functions of an automatic call distribution system into an interactive voice answering system wherein the interactive voice response system coupled to an automatic call...
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6925162 |
Method and system for negotiated call forwarding
A call forwarding system that prevents unwanted call forwarding activations from taking place. The system requests approval prior to activating call forwarding. The approval is obtained by sending...
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6920213 |
Methods and apparatus for facilitating the interaction between multiple telephone and computer users
AIN based call routing, transfer and conferencing methods and apparatus are disclosed. In various embodiments initial call routing is based on the availability of a party to service a call as...
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6912272 |
Method and apparatus for managing communications and for creating communication routing rules
A method and apparatus for managing communication, such as telephone calls. One or more of a plurality of predetermined values are assigned to each of one or more of a plurality of predetermined...
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6907118 |
Method and system for facilitating call-related activities
A method is disclosed for facilitating a call related to a computer activity. The disclosed method includes associating a computer activity with a call activity. That method also includes...
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6856678 |
Method for updating call redirection destinations in a communication network
A method for updating call redirection destinations, in which a call redirection destination which has been changed by a user entry on a first subscriber terminal is stored for a second subscriber...
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6853719 |
Provision of media content to telephony callers on-hold
A method of providing media content, such as music and video, to callers on hold involves the generation of the media content locally in the environment of the held caller, rather than the...
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6842512 |
Systems and methods for managing electronic communications
An interaction manager system and method are provided to aid a caller in communicating with a callee. An interaction space is provided to a caller's communication device. This interaction space can...
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6842505 |
Communications system enhanced with human presence sensing capabilities
A communications system, which has a plurality of terminals connected thereto, has one or more object presence detecting devices associated with the individual terminals. The detecting devices...
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6834101 |
Ain based call retry and enhanced call waiting services
AIN Monitor_For_Change functionality is used to implement an AIN based call retry service and an AIN based enhanced call waiting service. The AIN Monitor_For_Change functionality allows a service...
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6826271 |
Enhanced caller identification
Apparatus and a method for providing accurate caller identification to a called party. If a call is transferred to a called party, the called party receives the identification of the caller, not of...
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6714630 |
System and method for screening calls
A system for screening telephone calls is provided. The system includes a ring detector that generates ring status data, such as a first data value when a ring signal is being received and a second...
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6647107 |
Multi-user answering system and method
A system and method for receiving calls for a plurality of persons. The system receives an incoming telephone call at a communications host, such as a PBX, from a caller for called person and...
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6646712 |
Command system for performing centralized management of data in a command desk
The invention stores command data such as a trunk number, a dial number and the like in storage units 202 and 205 of a command desk 2 , and when the kind of a connection is inputted from the...
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6633635 |
Multiple call waiting in a packetized communication system
In a packetized communications system call waiting functionality is expanded to provide for handling of unlimited calls concurrently of one or more service types. When a subscriber is engaged in an...
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6621896 |
Self-screening telephone
A telephone having a self-screening mode. The self-screening mode made be switched on and off via an enabling circuit. When activated, the self-screening mode informs the caller that the call is...
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6603852 |
Operator call-fielding scenario system
An operator call-fielding scenario system which displays a response scenario to an operator who is responding to an incoming call includes a memory unit which stores a plurality of scenario parts...
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6603847 |
Incoming call routing system with integrated wireless communication system
The incoming call routing system for a communication system that serves a facility, and which functions to automatically direct the incoming call to the specific service provider who is presently...
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6597685 |
Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network
An Internet Protocol-capable call center system has a managing computer connected to a plurality of PCs at agent stations on a local area network. The managing computer is adapted to receive and...
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6587555 |
Virtual PBX
The invention provides a virtual private branch exchange (VPBX) that allows a plurality of individuals to be associated with a single telephone number. In one possible embodiment, when a call is...
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6519334 |
Method for processing incoming call in exchange system
An exchange system minimizing ring noises generated when processing an incoming call. Upon receipt of an incoming call from a central office line, the exchange system generates a ring to a called...
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6459785 |
Method of providing a dial-in function in telecommunication systems
A method and a device are described for providing or simulating a direct dial-in function by providing an extension dialing function in telecommunication systems that have no direct dial-in...
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6434121 |
Telephone agent call management system
A computer connected to an ISDN central office switch via an ISDN digital subscriber line, provides management information regarding activities of a plurality of telephone agents. The computer has...
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6385315 |
Video voice separation system
An arrangement of plural filter circuits on a single card, and interconnection and mouthing of numerous cards on a single rack to facilitate maintenance, is provided for use in a telco. In each of...
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6385308 |
Telephone system and method for personalized announcements
A telephone system provides personalized announcements to calling parties in support of branded products and services of the system and others during call processing to called parties. A processor...
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6363142 |
Network directed call pickup service
A system and apparatus for enabling supplementary service functions, such as directed call pickup, to be implemented in a communications network having more than one server. The multi-server call...
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6330325 |
Automatic log-off signaling for telephone systems
A telephone agent availability monitoring system is disclosed for use in telephone switching networks known as "automatic call distribution" systems (ACD's). The inventive monitoring system...
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6263071 |
Telecommunications functions management system providing distinctive alerting based on caller selected option
The personal communications controller (PCC) may be programmed with a customized service configuration based on which telecommunications functions in connection with multiple telephone terminals...
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6169786 |
Method for accomplishing complete re-dial
In a method of leaving a message for a calling party in an automatic long-distance re-dialing service where a called party returns a call from the calling party but the calling party does not...
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6064666 |
Cross service common user image association
An apparatus and means enabling a user to operate across multiple service domains using a single IDENTIFIER, ID. A Cross Service Association Domain mapping system is used to allow the desired...
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6026156 |
Enhanced call waiting
A method of and apparatus for providing telecommunication services to a user. When the user is engaged in a first telephone call via a telephone switch with a first party and a second party...
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5987110 |
Method and system to bypass alternate routing plans applied to directory numbers
In an intelligent switched telephone network wherein a redirection service is operative with respect to communications directed to a directory number to direct communications away from the...
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5974084 |
Method of operating a modem in the presence of interrupted dial tone
According to the present invention, a method is provided enabling an analog modem to dial out while a dial tone is interrupted or stuttered due to at least one unheard message at a Central Office...
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5949852 |
Method for recording messages for absent parties
A method is described for electronically recording messages after the called telephone goes off-hook. The method may be physically implemented by an apparatus in the home or office, or by a system...
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5926543 |
Headset amplifier with automatic log on/log off detection
Existing automatic log on/log off systems in telephone systems determine whether or not a workstation is occupied and whether calls can be directed to that workstation by determining whether or not...
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5862209 |
Method for providing caller directive announcements in a personal communication system
In a personal communication service (PCS) environment, a plurality of messages are stored which are used to provide caller directive announcements. The caller directive announcements are associated...
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