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7391857 |
Methods and apparatus for forwarding caller ID data from a call answering device utilizing a call control system
Methods and apparatus for forwarding Caller ID data on demand when retrieving messages from an answering device using an endpoint telecommunications device and an associated call control system...
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7376226 |
Systems, methods and devices for a callback/callback reminder feature
A telecommunications device. The device includes a receiver for receiving an incoming call and a processor in communication with the receiver. The processor has a callback/callback reminder module...
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7362854 |
Portable electronic device having integrated telephony and calendar functions
The phone number or other identifying information of an incoming phone call or other network communication is optionally stored, and a call-back is optionally scheduled. The user is prompted...
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7359498 |
Systems and methods for arranging a call
According to one embodiment of the present invention, a method of arranging a call with a service provider is disclosed. The method includes: determining whether the service provider accepts...
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7315518 |
Method and apparatus for the prevention of unwanted calls in a callback system
In one method and apparatus for blocking unwanted calls in a callback system, parameters associated with a callback request (e.g., the user device to which the call is to be directed, the IP...
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7308476 |
Method and system for participant automatic re-invite and updating during conferencing
A method for conferencing may include monitoring a status of participants in a conference and recording the conference in response to at least one participant being disconnected or exiting the...
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7308081 |
Methods and systems for telephony call completion
The present invention is directed to processing calls to busy telecommunications lines. In one embodiment, the presence of a subscriber accessing a computer network over a first telephone line via...
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7302051 |
System and method for providing an automatic telephone call back from information provided at a data terminal
The system and method provides an automatic telephone call back in response to a request for assistance made at a remote data terminal by an inquiring party. The inquiring party provides...
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7292686 |
Exchange node
An exchange node operable to establish a backward connection comprising part of a call session, the exchange node being operable, on the occurrence of a fault in a backward direction of the...
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7289612 |
Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail
A method and apparatus are described for ensuring a real-time connection between users and selected service providers using voice mail. The system enables seekers of a wide array of services to...
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7269163 |
Remote control telephone dialing system and method
An apparatus for allowing a calling party to initiate a telephone call from an Internet-enabled device. The apparatus includes a server for receiving an originating telephone number and a...
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7257213 |
Call scheduling in a telephone network using a telephony interface
A system and method to allow telephone subscribers to schedule calls for future placement on a telephone network using a telephone interface. In an illustrative implementation, a telephone...
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7245712 |
Method and apparatus for processing routing requests
The invention provides a method and apparatus for communication and provision of routing address information. The prior owner of a called telephone number is referred to herein as a “prior...
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7233655 |
Multi-modal callback
A method and system for generating multi-modal callback messages for a user of a wireless terminal connected to an access network. A multi-modal response is generated in response to a request for...
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7227939 |
Security features for an integral PLC modem
At least one exemplary embodiment of the present invention includes a method comprising receiving a connection request at a modem integral to a programmable logic controller, and allowing access to...
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7224791 |
Mechanism for queuing calls
A call processing apparatus (SW) comprises a first queue (Q 1 ) for temporary storage of an incoming call and several parallel second queue systems (Q 21 –Q 23 ), each corresponding to a...
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7218714 |
Method of calling service among devices in home network
This invention discloses a method of calling service among devices in home network, comprising following steps: a service calling party obtains a service handle of the called service by using the...
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7203298 |
Call completion services for hybrid public/private communications networks
A communications network with callback completion to public network stations. An enterprise private network (EPN) includes a communications server, e.g., a private branch exchange (PBX) managing...
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7200215 |
Time based regulation of access to callees
A method, system, and program for time based regulation of access to callees are provided. An authenticated identity of a caller placing a call is preferably detected. Then, a communication link...
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7200210 |
Voice controlled business scheduling system and method
A fully automated, voice controlled business appointment/reservation system is provided. The system has a natural language voice user interface that emulates a live office administrator for...
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7196630 |
Method and apparatus for routing a communication to a user based on a predicted presence
A method and apparatus are provided for analyzing a user's communication activity to determine presence patterns at one or more communication devices. A user's presence at one or more communication...
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7194069 |
System for accessing data via voice
A system for providing access to data via a voice interface. In one embodiment, the system includes a voice recognition unit and a speech processing server that work together to enable users to...
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7184536 |
Intelligent forwarded telephone call handling with a call answering system
The present invention allows calls that have previously been handled by an answering system to be identified when they are forwarded from a switch back to the answering system. In one embodiment,...
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7181201 |
System and method for routing a call to a called party's landline or wireless communication unit
A method and system are provided for routing a call to a called party's landline or wireless communication unit based on the availability of the wireless communication unit. A call placed to a...
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7167899 |
Web-content aware automatic call transfer system and process for mobile users and operators
The Web customer contact system is based on distributed execution of service logic programs that can be dynamically altered based on changing business needs. The distributed and dynamic program...
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7162018 |
Customer responding system, computer terminal, customer responding method and recording medium
When a call from external telephone network can not be forwarded to a telephone terminal used by a requested communicator, a client PC of the communicator who took the call, accepts an inputting of...
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7158625 |
Method and apparatus for automatically terminating a call
Systems and techniques for automatically terminating a call in a communications system involve a first subscriber unit originating a call to a second subscriber unit and terminating the call when...
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7155002 |
Call-to-make reminder system
A system to remind a user of calls he should make, to prevent protracted negligence, comprises a telephone service server that generates a call-to-make reminder page based on the urgency of...
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7149299 |
System and method for call completion on busy subscribers
System and methods for allowing the extension of the ISDN/GSM Call Completion to Busy Subscriber Supplementary Service across a Network Boundary between a general Switched Circuit Network (SCN)...
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7146163 |
Sender-address-based telecommunications operator callback system and method
A Sender-Address-Based Telecommunications Operator Call-back System and Method is disclosed. Unlike the prior systems, the present invention eliminates the use of a direct inward dialing telephone...
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7145997 |
Method and system for callback in case of an emergency session
The invention relates to a method and system for enabling a callback from an entity to an equipment initiating a session wherein nodes involved in handling the session, are adapted to store...
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7139381 |
Method and apparatus for initiating telephony contact
A trigger signal from a remote location can be used to automatically trigger a call from a telecommunications device. The device is preferably a programmable telephone which stores a dialling...
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7127053 |
Call scheduling on a telephone network using a telephony interface
A system and method to allow telephone subscribers to schedule calls for future placement on a telephone network using a telephone interface. In an illustrative implementation, a telephone...
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7123705 |
Call initiation via calendar
A system and method for initiating calls via electronic calendar is disclosed. A call list is associated by a user to a particular time and day within the electronic calendar. When the particular...
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7116768 |
Collect callback
In an implementation of collect callback, a call-in service establishes a communication link with a caller and initiates a collect callback option for the caller. A switch receives callback data...
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7103170 |
System and method for providing a call back option for callers to a call center
A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor...
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7103002 |
Communication management in networks having split control planes and user planes
Methods of re-establishing a connection between a radio network node and a core network having a control plane entity and a user plane entity in a communication network and of detecting faulty...
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7095835 |
Time based regulation of use of a telephone line
A method, system, and program for time based regulation of use of a telephone line are provided. An identity of a first caller requesting use of a telephone line is detected. Use of the telephone...
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7062026 |
Telephone apparatus and start control method
An alert control method in telephone equipment allowing communication with a certain person to be ensured is disclosed. A last-communication time of day related to a name of a person to communicate...
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7058047 |
Network call-back data capture method and apparatus
A method for operating a telecommunications system comprises receiving over a computer network, a plurality of data packets from a first telecommunications system, in a second telecommunications...
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7046769 |
Computerized system for the receipt, recordation, scheduling and redelivery of telephone messages to predetermined telephone numbers
An automated, computerized voice message storage and redelivery system and method comprises a computer for executing software commands, a telephone connection operatively connected to the computer...
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7027578 |
Call-back number voice capture method and apparatus
A method for operating a telephone server includes receiving an incoming call from a first user for a second user at a telephone extension, prompting the first user to speak a message, receiving a...
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7020478 |
Server for controlling telecommunication and/or computer equipment using short messages of stationary or mobile telephones
A server for controlling telecommunications and/or computer equipment having a digital transmission link to the equipment. The server can receive and interpret short messages (SMS or UUS messages)...
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7020258 |
Expandable multiline dialing apparatus
There is disclosed an expandable multiline dialing controller which is connected to a computer hosting a database of telephone contact records. The controller is rendered expandable by a capacity...
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7013129 |
Queuing for radio channel availability
Apparatus and a method for establishing a cellular mobile call. If no radio traffic (voice or data) channels are available for a calling Mobile Station (MS), then a test is made to determine the...
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7003090 |
Method of establishing a communication channel to intelligent support for ebusiness applications
The present invention relates to method and system for providing online information in a networked user environment in which an end-user runs an application program and transmits data to an online...
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6999755 |
Method and device for providing information of unfinished call
The present invention relates to a method and apparatus for providing a calling number of an incomplete call, and in more detail, a method and apparatus for providing a calling number of an...
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6999572 |
Automated call connection system
A method and system are provided for automatic call connection. A call back request is initiated by a first user and then sent to a second user. After the call back request is received by the...
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6975720 |
Method of processing an inbound call in a call center
A method for call center to processing inbound call from a caller during a busy time is disclosed in which the caller will be assigned a place in the queue, an identification and a time window. The...
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6970547 |
Universal state-aware communications
A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The...
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