Sign up
Matches 1 - 50 out of 259 1 2 3 4 5 6 >


Match Document Document Title
8914007 Method and apparatus for voice conferencing  
A method, apparatus computer program product provide acoustical echo control for distributed voice conferencing including distributed voice conferencing that utilizes spatial audio processing. In...
8908846 System to capture communication information  
Apparatuses and methods to mask identification information to create billing mechanisms in an online listing system are disclosed. In one embodiment, a computer-implemented method of operating an...
8781092 Systems and methods for callback processing  
Systems and methods for allowing a call center to accept and schedule callback appointments for the service of inbound calls at times which are convenient for the inbound caller as well as...
8654946 System, method, and computer program for sending a missed call notification to a receiver based on an instruction from a caller  
A system, method, and computer program product are provided for sending a missed call notification to a receiver based on an instruction from a caller. In use, an instruction is received from a...
8619964 Controlling a call completion  
Methods and devices for controlling a set-up of a call from a calling entity (CE201) to a called entity in a telecommunications network are described. The telecommunications network comprises a...
8611516 Method and communication device for establishing an alternative communication transmission  
The invention relates to methods and a communication device for establishing a communication transmission (ALTV), wherein upon detecting an original signaling (SIGRA) directed from a first terminal...
8600032 Method and system for a gateway transfer  
Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a call...
8594296 Multimodal callback tagging  
Users in an enhanced communication system are enabled to tag other users so that the tagging user is notified when both the tagged and tagging users meet a predefined criterion of presence states...
8577008 Asynchronous calls using intermittent callback for delay sensitive applications  
A call handling system receives an asynchronous call request, from a call requester, requesting performance of an operation, where the call request includes a delay parameter specified by the call...
8548148 Customer callback reward system and method  
A system and method for handling calls at one or more call centers. In an exemplary method of the invention, it may be determined whether a call should be transferred from the VSS to an agent of a...
8542813 Method and system for providing a camp-on service in telecommunications  
According to one embodiment of the invention a method for facilitating communication includes receiving an indication that a caller desires to camp-on a telephone associated with a campee and in...
8509417 Enhanced call on-hold services  
A first voice call is put in an on-hold state in response to a resource being unavailable. In response to putting the first voice call in the on-hold state, a first data communication is...
8503651 Teleconferencing configuration based on proximity information  
Teleconferencing systems may adapt to changes associated with participating terminals by monitoring characteristics of the terminals and modifying audio streams in accordance with detected changes....
8483380 Providing communication to a subscriber having a plurality of terminals  
The invention relates to a method for providing communication, comprising a plurality of communication subscribers, comprising at least one first piece of address information associated with a...
8447334 Network control device and network control method  
As a network control device which controls a call connection between a calling party terminal and a called party terminal, a network control device determines whether the own network control device...
8422642 Message system for conducting message  
A message system includes a first communication terminal, a second communication terminal and a communication circuit which connects the terminals. The first communication terminal displays a first...
8396201 Asynchronous calls using intermittent callback for delay sensitive applications  
A call handling system receives an asynchronous call request, from a call requester, requesting performance of an operation, where the call request includes a delay parameter specified by the call...
8391458 Emergency call prioritization  
A system and method of operating a communication system is described. A communication interface receives a first user request for a voice service from a communication device. In response to...
8374317 Interactive voice response (IVR) system call interruption handling  
Embodiments of the present invention address deficiencies of the art in respect to interactive voice response (IVR) system session management and provide a method, system and computer program...
8358764 Method and apparatus for automatically scheduling a telephone connection  
A method and apparatus are provided for automatically scheduling or rescheduling a voice connection (e.g., a telephone call) when one attempt to establish the connection fails. A recipient of a...
8358763 Camping on a conference or telephony port  
In one embodiment, a scheduling/conferencing system provides a user with the ability to set up a camp-on request for a person invited to attend a conference session in response to one or more...
8320548 Method for processing the busyness of flexible alert group with multi-user type  
A method for processing the busyness of flexible alert group with multi-user type, the method comprises: a caller dials a guiding number of Flexible Alert (FA), and the calling is connected to an...
8311202 Customer callback reward system and method  
A system and method for handling calls at one or more call centers. In an exemplary method of the invention, it may be determined whether a call should be transferred from the VSS to an agent of a...
8311203 User-initiated return communication  
Techniques to defer an incoming communication and then schedule a follow up communication are disclosed. A communication recipient can defer an incoming communication and schedule a return...
8295472 System and method for incorporating customer hang-ups and web submissions into a phonecall-based support workflow  
A method for managing calls and web-submissions includes receiving a web-submission at a first time; generating a first ticket associated with the web-submission; generating a first digital file...
8284919 Network system and communication device  
A network system may include a first communication device, a second communication device composed separately from the first communication device and an address database. The first communication...
8270576 Network protocol converter  
An arrangement includes an input to receive DTMF tones, logic to convert the DTMF tones to SMPP protocol, and an output to provide the SMPP protocol.
8228905 CTI control system  
When a telephone a belonging to an office a calls up a telephone b belonging to an office b, a subscriber of the telephone a operates a WS a connected to a computer network and edits camp-on...
8229091 Interactive voice response to short message service text messenger  
A method is disclosed that includes receiving a selection of an interactive voice response (IVR) option. The method also includes receiving, at an IVR system, a first spoken message. The first...
8189759 System and method for automatic call back using availability information  
A system and method are provided for controlling execution of a call back to a called party, comprising determining availability status of the called party, evaluating compatibility of the...
8102985 Method and system for providing a camp-on hold service  
A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also...
8041019 Methods and apparatus for call back disposition and re-evaluation in interactive voice response based customer care  
An interactive voice response (IVR) system which assists in identifying repeat callers, understanding whether they are calling for the same reason as one of their previous calls, and properly...
7974659 Repeat dialing in wireless networks to called parties that are powered off  
A wireless network is disclosed that provides repeat dialing to called parties that are powered off. The wireless network includes an originating MSC system, a Home Location Register (HLR) system...
7957514 System, method and computer program product for conveying presence information via voice mail  
A system, method, and computer program product are provided for conveying availability information of a calling party to a called party. A PBX serving the telephones of the calling and called...
7940919 Periodic and automatic telephone redialling system and method  
A periodic and automatic telephone redialling system and method applicable to a dial-type communication device is proposed to provide a periodic and automatic telephone redialling procedure on...
7853001 Method and system for providing a camp-on service  
A method for providing a camp-on service includes receiving from a caller a request to communicate with a called party via a first communication method and notifying the caller that the called...
7822186 Methods and systems for time-based delivery of calls  
Methods and systems are provided for managing the scheduling of calls and automating the process of making and delivering such calls. Any endpoint (e.g., telephony-enabled) device can be used with...
7792549 Repeat dialing in wireless networks to called parties that are powered off  
A wireless network is disclosed that provides repeat dialing to called parties that are powered off. The wireless network includes an originating MSC system, a Home Location Register (HLR) system...
7760860 Methods and systems for enabling a reply call to a voice mail message  
Methods and systems for enabling a subscriber to reply to a voice mail message that has been made available for the subscriber at a voice mail system (VMS). In response to an indication, the VMS...
7738645 Mobile terminal and multimedia contents service providing system and method for call connection waiting using the same  
The present invention relates to a mobile terminal and a terminal communication system, and more particularly to, a mobile terminal, which allows multimedia contents service for waiting for call...
7672440 Single point of contact personal communication system  
A computer/telephony integrated single-point-of-contact system (CISS) enabling a user to contact another using multiple devices with a single contact attempt is disclosed. A plurality of computer...
7660405 System and method for employing state information to enhance network functionality  
A system and method for enabling an enhanced camp-on feature for a communications device. In an illustrative embodiment, the system includes a first mechanism for providing information pertaining...
7630486 Method and system for handling a queued automatic call distributor call  
A method for handling a queued automatic call distributor call includes receiving a call from an endpoint of a caller over a first connection. The call comprises a request for service. The method...
7613470 Repeat dealing in wireless networks to busy called parties  
A wireless network is disclosed that provides repeat dialing to busy called parties. The wireless network includes an originating MSC system that serves a calling party, and a terminating MSC...
7596210 Presence enhanced outcalling  
An outcalling system considers subscriber presence information in determining when to initiate attempts to deliver messages to the subscriber. The subscriber presence state may provide insight into...
7590232 System and method for tracking individuals  
A client identity verification system and method which includes receiving a spoken voice sample from a client. Identifying the match of the client, verifying client information, changing parameters...
7499529 Systems and methods for providing filtered message delivery  
A system (140) that delivers messages receives a message intended for the receiving party. The system (140) determines whether the message should be delivered to the receiving party and converts...
7469044 Callback when not engaged by means of automated redialling in communication networks  
The invention relates to a method of redialing in telecommunication networks for a call back when not engaged, whereby a caller carries out a call attempt to reach a callee, whereby the callee does...
7443283 Methods and apparatus for connecting an intimate group by exchanging awareness cues and text, voice instant messages, and two-way voice communications  
A personal communicator with context awareness in a wristwatch form for connecting intimate friends and family via awareness cues and text, voice instant message, or synchronous voice connectivity....
7440563 Telecommunication and advertising business model and method of utilizing same  
A telecommunication and advertising business model and method of utilizing same that permits users to make telephone calls for a predetermined amount of time according to the destination of the...
Matches 1 - 50 out of 259 1 2 3 4 5 6 >