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8447334 |
Network control device and network control method
As a network control device which controls a call connection between a calling party terminal and a called party terminal, a network control device determines whether the own network control device...
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8422642 |
Message system for conducting message
A message system includes a first communication terminal, a second communication terminal and a communication circuit which connects the terminals. The first communication terminal displays a first...
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8396201 |
Asynchronous calls using intermittent callback for delay sensitive applications
A call handling system receives an asynchronous call request, from a call requester, requesting performance of an operation, where the call request includes a delay parameter specified by the call...
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8391458 |
Emergency call prioritization
A system and method of operating a communication system is described. A communication interface receives a first user request for a voice service from a communication device. In response to...
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8374317 |
Interactive voice response (IVR) system call interruption handling
Embodiments of the present invention address deficiencies of the art in respect to interactive voice response (IVR) system session management and provide a method, system and computer program...
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8358764 |
Method and apparatus for automatically scheduling a telephone connection
A method and apparatus are provided for automatically scheduling or rescheduling a voice connection (e.g., a telephone call) when one attempt to establish the connection fails. A recipient of a...
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8358763 |
Camping on a conference or telephony port
In one embodiment, a scheduling/conferencing system provides a user with the ability to set up a camp-on request for a person invited to attend a conference session in response to one or more...
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8320548 |
Method for processing the busyness of flexible alert group with multi-user type
A method for processing the busyness of flexible alert group with multi-user type, the method comprises: a caller dials a guiding number of Flexible Alert (FA), and the calling is connected to an...
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8311202 |
Customer callback reward system and method
A system and method for handling calls at one or more call centers. In an exemplary method of the invention, it may be determined whether a call should be transferred from the VSS to an agent of a...
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8311203 |
User-initiated return communication
Techniques to defer an incoming communication and then schedule a follow up communication are disclosed. A communication recipient can defer an incoming communication and schedule a return...
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8295472 |
System and method for incorporating customer hang-ups and web submissions into a phonecall-based support workflow
A method for managing calls and web-submissions includes receiving a web-submission at a first time; generating a first ticket associated with the web-submission; generating a first digital file...
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8284919 |
Network system and communication device
A network system may include a first communication device, a second communication device composed separately from the first communication device and an address database. The first communication...
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8270576 |
Network protocol converter
An arrangement includes an input to receive DTMF tones, logic to convert the DTMF tones to SMPP protocol, and an output to provide the SMPP protocol.
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8228905 |
CTI control system
When a telephone a belonging to an office a calls up a telephone b belonging to an office b, a subscriber of the telephone a operates a WS a connected to a computer network and edits camp-on...
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8229091 |
Interactive voice response to short message service text messenger
A method is disclosed that includes receiving a selection of an interactive voice response (IVR) option. The method also includes receiving, at an IVR system, a first spoken message. The first...
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8189759 |
System and method for automatic call back using availability information
A system and method are provided for controlling execution of a call back to a called party, comprising determining availability status of the called party, evaluating compatibility of the...
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8102985 |
Method and system for providing a camp-on hold service
A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also...
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8041019 |
Methods and apparatus for call back disposition and re-evaluation in interactive voice response based customer care
An interactive voice response (IVR) system which assists in identifying repeat callers, understanding whether they are calling for the same reason as one of their previous calls, and properly...
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7974659 |
Repeat dialing in wireless networks to called parties that are powered off
A wireless network is disclosed that provides repeat dialing to called parties that are powered off. The wireless network includes an originating MSC system, a Home Location Register (HLR) system...
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7957514 |
System, method and computer program product for conveying presence information via voice mail
A system, method, and computer program product are provided for conveying availability information of a calling party to a called party. A PBX serving the telephones of the calling and called...
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7940919 |
Periodic and automatic telephone redialling system and method
A periodic and automatic telephone redialling system and method applicable to a dial-type communication device is proposed to provide a periodic and automatic telephone redialling procedure on...
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7853001 |
Method and system for providing a camp-on service
A method for providing a camp-on service includes receiving from a caller a request to communicate with a called party via a first communication method and notifying the caller that the called...
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7822186 |
Methods and systems for time-based delivery of calls
Methods and systems are provided for managing the scheduling of calls and automating the process of making and delivering such calls. Any endpoint (e.g., telephony-enabled) device can be used with...
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7792549 |
Repeat dialing in wireless networks to called parties that are powered off
A wireless network is disclosed that provides repeat dialing to called parties that are powered off. The wireless network includes an originating MSC system, a Home Location Register (HLR) system...
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7760860 |
Methods and systems for enabling a reply call to a voice mail message
Methods and systems for enabling a subscriber to reply to a voice mail message that has been made available for the subscriber at a voice mail system (VMS). In response to an indication, the VMS...
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7738645 |
Mobile terminal and multimedia contents service providing system and method for call connection waiting using the same
The present invention relates to a mobile terminal and a terminal communication system, and more particularly to, a mobile terminal, which allows multimedia contents service for waiting for call...
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7672440 |
Single point of contact personal communication system
A computer/telephony integrated single-point-of-contact system (CISS) enabling a user to contact another using multiple devices with a single contact attempt is disclosed. A plurality of computer...
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7660405 |
System and method for employing state information to enhance network functionality
A system and method for enabling an enhanced camp-on feature for a communications device. In an illustrative embodiment, the system includes a first mechanism for providing information pertaining...
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7630486 |
Method and system for handling a queued automatic call distributor call
A method for handling a queued automatic call distributor call includes receiving a call from an endpoint of a caller over a first connection. The call comprises a request for service. The method...
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7613470 |
Repeat dealing in wireless networks to busy called parties
A wireless network is disclosed that provides repeat dialing to busy called parties. The wireless network includes an originating MSC system that serves a calling party, and a terminating MSC...
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7596210 |
Presence enhanced outcalling
An outcalling system considers subscriber presence information in determining when to initiate attempts to deliver messages to the subscriber. The subscriber presence state may provide insight into...
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7590232 |
System and method for tracking individuals
A client identity verification system and method which includes receiving a spoken voice sample from a client. Identifying the match of the client, verifying client information, changing parameters...
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7499529 |
Systems and methods for providing filtered message delivery
A system (140) that delivers messages receives a message intended for the receiving party. The system (140) determines whether the message should be delivered to the receiving party and converts...
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7469044 |
Callback when not engaged by means of automated redialling in communication networks
The invention relates to a method of redialing in telecommunication networks for a call back when not engaged, whereby a caller carries out a call attempt to reach a callee, whereby the callee does...
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7443283 |
Methods and apparatus for connecting an intimate group by exchanging awareness cues and text, voice instant messages, and two-way voice communications
A personal communicator with context awareness in a wristwatch form for connecting intimate friends and family via awareness cues and text, voice instant message, or synchronous voice connectivity....
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7440563 |
Telecommunication and advertising business model and method of utilizing same
A telecommunication and advertising business model and method of utilizing same that permits users to make telephone calls for a predetermined amount of time according to the destination of the...
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7409050 |
Method and apparatus for managing missed-call lists
A method and apparatus for managing a missed-call list in a telephone device by flagging a missed-call entry as “called-back” when a telephone call is placed to or received from the party lis...
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7391857 |
Methods and apparatus for forwarding caller ID data from a call answering device utilizing a call control system
Methods and apparatus for forwarding Caller ID data on demand when retrieving messages from an answering device using an endpoint telecommunications device and an associated call control system...
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7359498 |
Systems and methods for arranging a call
According to one embodiment of the present invention, a method of arranging a call with a service provider is disclosed. The method includes: determining whether the service provider accepts...
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7308081 |
Methods and systems for telephony call completion
The present invention is directed to processing calls to busy telecommunications lines. In one embodiment, the presence of a subscriber accessing a computer network over a first telephone line via...
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7301661 |
Communication terminal device and method of controlling same
A communication terminal device which comprises an SIP call control unit that performs call control by using an SIP (Session Initiation Protocol), a recognition unit that recognizes that a calling...
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7260202 |
Wait-time service in a telecommunications network
A method for providing a wait-time service in a telecommunications network and a telecommunications system, comprising user terminals connected to a network via radio path. When a terminal user...
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7245711 |
Virtual interaction queuing using internet protocols
A method and system for processing a call when a call recipient is unavailable by using virtual interaction queuing techniques over IP networks are disclosed. The method includes queuing the call...
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7231031 |
AIN call queuing
An inexpensive alternative for call queuing is provided by queuing calls at an intelligent peripheral within an AIN telecommunication system. A call to the subscriber line is detected at a local...
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7203298 |
Call completion services for hybrid public/private communications networks
A communications network with callback completion to public network stations. An enterprise private network (EPN) includes a communications server, e.g., a private branch exchange (PBX) managing...
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7185045 |
Ethernet interface device for reporting status via common industrial protocols
An Ethernet interface device, and associated system and method, for reporting the status information data of Ethernet devices through common industrial protocols. The Ethernet interface device...
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7167899 |
Web-content aware automatic call transfer system and process for mobile users and operators
The Web customer contact system is based on distributed execution of service logic programs that can be dynamically altered based on changing business needs. The distributed and dynamic program...
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7149299 |
System and method for call completion on busy subscribers
System and methods for allowing the extension of the ISDN/GSM Call Completion to Busy Subscriber Supplementary Service across a Network Boundary between a general Switched Circuit Network (SCN)...
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7146163 |
Sender-address-based telecommunications operator callback system and method
A Sender-Address-Based Telecommunications Operator Call-back System and Method is disclosed. Unlike the prior systems, the present invention eliminates the use of a direct inward dialing telephone...
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7116773 |
Reverse caller-identification
A reverse caller identification system. Telecommunications devices are registered with respect to specific locations and are monitored with respect to users proximity to said devices. Prior to...
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