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7606561 Emergency ringing facility for mobile phones  
Systems and methods for an emergency ringing facility able to remotely override a silent mode of a wireless communication device are disclosed. The systems comprise profile-management applications...
7602896 Call waiting priority alert  
A method for delivering a priority call waiting alert service to a telephone subscriber. An embodiment of the present invention may be implemented on an Advanced Intelligent Network (AIN). When a...
7526073 IVR to SMS text messenger  
Wireless service providers use SMS to notify users of text messages from other wireless users using text-based communications. SMS is used in conjunction with an Interactive Voice Response system...
7453994 Sequential presentation of long instructions in an interactive voice response system  
A method of presenting instructions to a user sending an incoming communication to a service center includes presenting a menu to the user. The menu includes a plurality of procedure descriptors to...
7443973 Caller control of internet call waiting  
Caller Control of Internet Call Waiting (ICW) Services are provided to disconnect an active ICW session and data connection and to prevent establishment of a subsequent data connection. In an...
7440562 Phone line supervisory controls  
Controlling use of a telephone line includes receiving a specification from a first entity that defines one or more supervisory controls on use of a controlled telephone line by a second entity....
7421072 Location-based bridging in call centers  
A call center apparatus for automatically bridging a mobile user (e.g., a supervisor, etc.) into an existing conversation between a telephone operator and a caller is disclosed. The illustrative...
7412382 Voice interactive system and method  
A voice interactive system includes an acoustic processing part 11 for performing acoustic signal processing with respect to an input voice signal, a voice recognizing part 12 for recognizing...
7197127 Method and system for priority based telephone call screening  
Method and system for managing incoming telephone calls in which each incoming call is associated with a telephone number. A time constraint, a telephone use status, and a treatment option to...
7151924 Communication system, hold control method therefor, telephone set, control method therefor and recording medium  
There is obtained a telephone set capable of preventing a noise generated by an operation of application software during voice communication from being sent to a speech counterpart. In a mobile...
7133515 Subscriber control of busy line interrupt and line treatment codes  
The present invention deploys an intelligent voice response (IVR) unit to interface between the subscriber and the operational support system of the telephone system. After proper authentication,...
6931117 Caller control of internet call waiting  
Systems, methods, and apparatuses are disclosed for providing Caller Control of Internet Call Waiting (ICW) Services. In an embodiment, a calling party places an incoming call to a called telephone...
6870917 Methods and systems for call interruption services  
Methods and systems are provided that can automatically facilitate busy line validation (BLV) and emergency interrupt (EI) services with the aid of various sensors and systems that can...
6600816 Connection management servicing method for communication channel  
A service method of connection management for a communication line is established to perform a desired connection of the communication line in accordance with a telephone caller's request when the...
6597779 Method, apparatus and system for call holding  
A method and system for managing a telephony connection on hold to reduce the use of resources within the telephony network and/or to allow the user on hold to place their telephony device into an...
6597685 Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network  
An Internet Protocol-capable call center system has a managing computer connected to a plurality of PCs at agent stations on a local area network. The managing computer is adapted to receive and...
6563915 Method and apparatus for an automatic barge-in system  
The invention provides a system that includes a method and apparatus for automatically barging-in on telephone calls. When a first party is talking to a second party, a third party may be...
6519335 Apparatus, method and system for personal telecommunication incoming call screening and alerting for call waiting applications  
An apparatus, method and system are provided for personal telecommunication incoming call screening and alerting for call waiting applications. During a first telecommunication call, the method...
6496568 Method and apparatus for providing automated notification to a customer of a real-time notification system  
An automated method and apparatus for notifying subscribers of a customer message manager notification system upon changes in some real-time data is disclosed. Subscribers are notified in an order...
6418216 Caller-controller barge-in telephone service  
A caller-controlled barge-in telephone service, managed by telephone systems, intercepts telephone calls directed to instantly busy telephone lines predesignated as objects of this service, and: 1)...
6411682 Computer controlled paging and telephone communication system and method  
The invention provides a method and an apparatus for placing a caller into telecommunication with a subscriber. A call from the caller, directed to the subscriber, is detected and, in response...
6381322 System for processing incoming calls based on call priority for telephone stations having multiple lines  
A system for providing call precedence for incoming telephone calls received by a switching system for a telephone station that has a plurality of lines connected to said telephone station. The...
6310946 Method for interrupting a telephone call after receiving a busy signal  
A telephone subscriber placing a telephone call through a telecommunications network (10) to a telephone line carrying an existing call may interrupt that call by entering an interrupt code to the...
6208726 System and method for automated emergency call breakthrough  
An emergency breakthrough system allows users to break through a busy signal, using an automated rather than operator assisted technique. Upon receipt of a busy signal, rather than hanging up and...
6175621 Priority call on busy  
A method and a system for setting a priority level of a call in which a request is received for changing a priority level of a call to one of a plurality of available call priority levels, the...
6005847 Method and apparatus for facilitating communication between multiple platforms via single, multi-channel communication conduit  
Methods and apparatus are described for facilitating multiple data communications with a first platform (100, 102, and 104) using a single communication conduit (108) having first and second...
5991386 Method and arrangement for the connection of multiple terminals to one subscriber line of the telephone network, and a terminal  
In an arrangement for the connection of two or more terminals (1, 1') to one subscriber line (3) the terminals (1, 1') are connected to a chain so that the connection from the subscriber line (3)...
5960362 Method and apparatus for access regulation and system protection of a dispatch system  
A method and apparatus to provide access to a dispatch system is disclosed. A communications manager (40) grants an exclusive system talker privilege to one remote unit (10) in the system at a...
5812656 System for providing prioritized connections in a public switched network  
The invention uses a connection having a predetermined priority, switched through the existing call processing switch fabric, to connect between customer premise equipment (CPE). The connection is...
5802155 Method and apparatus for controlling regular and supressed ringing connections in a telecommunications network  
The invention uses a suppressed ringing connection, switched through the existing call processing switch fabric, to connect between two customer premise equipments (CPEs) for long duration, low...
5732387 Method and apparatus for call establishment in a satellite communication system  
A subscriber unit (26) contains location data that expires after predetermined time periods that are based on the subscriber's mobility. When the location data has not expired, the subscriber unit...
5668861 Telecommunications system with notification hold  
Apparatus and a method of implementing a notification and hold service in a telephone network is disclosed. A calling telecommunications device is placed on hold by the called telecommunications...
5666364 Method for prioritizing services provided by different network entities  
An apparatus and associated method employ the concept of a central busy list for coordinating the receipt of incoming calls to a subscriber subscribing to the calling services of separate first and...
5463617 Method for providing caller interrupt in a time division multiplexed wireless communication system  
A first communication unit (101) transmits, to a central controller (105), a request for a group call. The central controller allocates a first inbound (11), a second inbound (12), and an outbound...
5363435 Method and apparatus for seizing a trunk circuit in a telecommunications private branch exchange  
Method and apparatus for seizing a truck circuit in a telecommunications private branch exchange. In traditional private branch exchange, internal extension that have previously not been...
5034975 Voice announcement device for improving functionality of multi-line telephones  
Apparatus that allows a called party, while engaged in a first call, to indicate to a second calling party that he/she is aware of the second call and will respond to the second call within a...
4958153 Method and apparatus for priority control of incoming calls at ISDN terminals  
The invention relates to method and apparatus by which the order in which ISDN terminals answer incoming calls can be easily established and changed by the ISDN user. The order is established by...
4942601 Method of making a call reservation and sending an interrupt tone in a private branch exchange (PBX)  
Disclosed is a method that gives a priority service to enable a subscriber with an urgent message to call another subscriber who is already engaged in a telephone conversation, regardless of the...
4899374 Method for a program-controlled telephone switching system in which performance features relating to the setup of a call connection can be initiated from a subscriber station  
A method for automatically connecting an indicating telephone conditions in which when a subscriber calls another subscriber and when the called subscriber's phone is busy, a central controller...
4847893 Method for monitoring telephone status changes  
A method is disclosed for controlling the monitoring of telephone status changes by an associated processor. A status change inquiry message is transmitted from the associated processor to the...
4839892 Concentrator system capable of completing emergency calls under congested traffic  
In a radio concentrator system formed by a central station and remote stations, demand-assigned data channels are constantly monitored to detect when they are congested. When an emergency call is...
4802206 Calling system for enabling speech transmission from a caller to a called busy party in a telephone system  
A telephone exchange equipment system for enabling transmission of a speech message from a fresh calling party to another busy party without interruption of the connection for the original...
4145578 Position access preference method  
A method is disclosed of preferentially accessing a group of positions (12 in FIG. 1) for a first type of call over a second type of call in a telephone system (FIG. 1) in which the positions (12)...
4096358 Key telephone system signal priority arrangement  
A key telephone system signal priority arrangement is disclosed wherein each type of call in a key telephone system is assigned a distinctive priority. When a call is directed to a station engaged...
3963875 Universal answer arrangement for a PABX  
A universal answer arrangement for a PABX in which incoming trunk calls are automatically connected, when all operator positions are busy or unattended and equipped for universal answer service, to...
3956595 Circuitry for providing executive ringback in a PBX system  
In a telephone switching system wherein a plurality of line circuits are terminated in station sets, the line circuits are interconnectable to a plurality of trunk circuits through a multistage...
3944750 Circuitry for providing call override in a PBX system  
In a telephone switching system wherein a plurality of line circuits are terminated in station sets, the line circuits are interconnectable to a plurality of trunk circuits through a multistage...
3934095 Method and system for short term queuing of telephone calls in automatic inter-city telephone call connection system  
The specification discloses a system for automatically controlling the connection of telephone calls between a plurality of input telephone trunk lines at a user's dedicated telephone switching...
3917910 Circuitry for providing call override in a PBX system in accordance with a supplied class of service  
In a telephone switching system wherein a plurality of line circuits are terminated in station sets, the line circuits are interconnectable to a plurality of trunk circuits through a multistage...
3865985 TELEPHONE CONTROL SYSTEM HAVING WAKEUP, MESSAGE WAITING, SPECIAL MESSAGE AND FIRE ALERT MODES  
A telephone control system for use with a telephone which is connected to a telephone substation and where the system has a plurality of audio message transmitting means and a plurality of calling...
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