Sign up


Match Document Document Title
8831196 Telephony interface for virtual communication environments  
A telephony interface for realtime network communications in virtual communication environments allows telephony communicants to interact with other communicants in an immersive communication...
8831203 System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution  
A system for managing customer involvement with a contact center involves one or more monitoring applications executing on one or more computerized servers associated with the contact center, the...
8831198 Abbreviated login for conferencing  
The system and method store an address of a communication device (e.g., a telephone number). A system access code of a user and a user access code are also stored (e.g., in a profile). The user...
8831195 Communicating with an automated interactive telecommunications service system  
A method for accessing and interacting with an interactive telecommunications service system according to one embodiment can include activating a programming mode, and entering a plurality of...
8831190 Telephone number-based advertising  
Methods, systems, and apparatus, including computer program products, in which a first telephone number is associated with a second telephone number, and a web-based advertisement is served for an...
8824651 System and method for performing an action on a phone in response to a user initiating an outbound call to one or more select phone numbers  
The present invention provides a system, method and software application for associating one or more phone numbers with an action on a phone and performing an action on the phone in response to the...
8818338 Service platform for cellular telephony  
A single platform for the provision of multiple services over a cellular telephone network, comprises a generic definition of a cellular service, which is designed to take specific service-defining...
8817962 Intuitive system, method and computer-readable medium for accessing customer support  
A system for providing user support includes a setter configured to set up at least one communication service for a user including providing a unique communication identifier of character strings...
8817963 Cross-platform presence  
Systems, methods, and computer program products for providing cross-platform presence are described. In some implementations, a cross-platform presence server can be provided that allows a caller...
8817969 Systems and methods for query input via telephony devices  
Providers of goods and services may desire human input regarding the products that they offer. A vocal query service provides a mechanism to present queries to human respondents. A human respondent...
8811961 Method and apparatus for MTC in a wireless communication system  
Provided are a method and apparatus for machine-type communication (MTC) in a wireless communication system. An MTC device receives, from a base station, a notification message which notifies of...
8811585 Communication routing plans that are based on communication device contact lists  
A communication system periodically receives contact lists from communication devices. The communication system processes the contact lists to generate a routing plan. The communication system...
8804934 System and method to enable access of multiple service providers in a single call  
The present invention proposes a system and a method to enable an IVR mashup interface to ease the selection of services over a communication device and enhances the caller experience by ways of...
8804928 System and method for allowing virtual private network users to obtain presence status and/or location of others on demand  
A system and method can support a virtual private network based on a public telecommunication infrastructure. The virtual private network can receive a request from a caller for place a call to a...
8804933 Method for managing information in a telephone and telephone for managing information  
Mobile telephone manages stored telephone data and includes a memory that stores telephone data related to at least one of incoming telephone calls to and outgoing telephone calls from mobile...
8804703 Method and apparatus for providing shared services  
The present invention enables an overlay capability to be invoked on network systems and elements that are designed to support multiple customer bases. Depending on the registered identification of...
8798580 Method and system for activating services on a wireless terminal  
A method and apparatus for setting a wireless terminal for a service are disclosed. The wireless terminal automatically sends identification information to a server by dialing a predetermined...
8798238 Call handling treatment for voicemail systems  
A voicemail system (100) can include at least one processor (104) and at least one communication interface (102) operatively linked and in communication with the at least one processor (104) that...
8798251 Methods and systems for computer enhanced conference calling  
Methods and systems for establishing a computer-enhanced conference call are disclosed. Methods and systems consistent with the present invention establish a computer-enhanced conference call...
8798254 System and method for recording and distributing customer interactions  
A system and method for recording and distributing calls are provided. A call may be associated with an information record. Parameters in the information record may be used to determine if the call...
8798250 Autocorrect for phone numbers  
A system and method are provided for automatic correction of numeric input, such as telephone numbers. The communications device configured to perform automatic correction can receive a numeric...
8798596 Global contact synchronization  
A situational and global context aware calendar, communications, and/or relationship management method and system is disclosed. The system is configured to receive non-calendaring related context...
8792628 System and method for enhanced do-not-disturb  
A system and method for incremental do-not-disturb. User input is received to activate the incremental do-not-disturb on a telephone. The incremental do-not-disturb is activated for a time period...
8793388 Method and apparatus for processing a call to an aggregate endpoint device  
A method and an apparatus for processing a call to an aggregate endpoint device over a network are disclosed. For example, the method receives a session request by a Serving-Call Session Control...
8787546 Apparatus, system, and method for automated call initiation  
Apparatus, systems, and methods for communication analysis and handling, such as automated analysis and handling of telephone calls. In some implementations, the method may comprise initiating a...
8787542 Customized caller ID based upon called party number  
A “customized” caller ID service platform is utilized within a telecommunications network (which may be the PSTN, an IP network, or any other network for supporting voice communication) to all...
8787360 Method and apparatus for processing multiple services per call  
A method and apparatus for enabling multiple services to be invoked in a specific precedence per call are disclosed. For example, the present method allows a subscriber to interact with a plurality...
8787554 System and method for a digital network for switching web service messages  
The present system and method comprises an improved marketplace for providing and consuming services. Using the present system, generally via one or more APIs, comprises a method for integrating...
8787543 Ambient telephone communication system, a movement member, method, and computer readable medium therefor  
An ambient telecommunication system includes at least one transmitter and a corresponding receiver for transmitting and receiving an electronically or digitally encoded information signal between...
8787548 System and method for distributed communication control within an enterprise  
Systems and methods for providing distributed call control are provided. In exemplary embodiments, a communication user interface is provided on a client device associated with an individual. The...
8787544 Internet protocol for IP private branch exchanges  
An Internet protocol query for Internet protocol private branch exchanges including a private branch exchange that is connected to the public switched telephone network for receiving a call setup...
8787549 Programmable caller ID  
Methods and systems are disclosed for providing Programmable Caller ID Screening services. One method monitors a telephone call for a call screening request for commercial, residential, and other...
8787545 Caller name identification using data structure synchronization of a wireline network and a wireless network  
A device may receive a request to enable service on a wireless network for a user device. The user device may be associated with a wired network. The device may request network provisioning...
8781105 Methods and systems for processing and managing communications  
An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to...
8781104 System and method for enabling tracking of contract provisions in a service message switching marketplace  
The present system and method comprises an improved marketplace for providing and consuming services. Using the present system, generally via one or more APIs, comprises a method for integrating...
8781095 Communication apparatus and controlling method of the same  
A communication apparatus having an abbreviated dialing function allowing input of a destination number with fewer key input operations and a method of controlling the communication apparatus...
8781077 Method and system for validating channel discrepancies  
An approach for analyzing data generated by a plurality of provisioning systems to validate the status of various assets of a service provider network is disclosed. A validation system retrieves...
8781094 Contextual call routing by calling party specified information through called party specified form  
Context-based call routing is provided in a unified communication system by enabling subscribers to define a routing document, which is published by the communication system to callers who...
8774163 Communication system and method for implementing IP cross-domain interconnecting via border media gateway  
A communication system for implementing IP cross-domain interconnecting via Border media Gateway (BG) includes: different IP domains, each of which includes: a Media Gateway Controller (MGC) for...
8775635 Simultaneous visual and telephonic access to interactive information delivery  
A method and system for providing a visual interactive voice response session are provided. A visual interactive voice response server determines whether a session identifier database includes a...
8774381 Messaging gateway for directory and anonymous services  
A subscriber who seeks to block access to contact information may receive identifying information for people attempting to access the subscriber's contact information. The subscriber also may be...
8774393 Managing a contact center based on the devices available for use by an agent  
In a contact center, agents are assigned to support customers using various media, such as audio, video, and/or text communications. The various media types have a related application. The mediums...
8774773 Systems and methods for selectively allowing communication of a voice-call-availability status for a mobile device  
A mobile communication device having a feature enhanced contact list and related systems and methods are described. The enhanced contact list can display a voice call availability indication for...
8767940 System, method and apparatus for placing a telephone call  
In one embodiment, the methods and apparatuses detect an identity of a caller; receive an assigned incoming telephone number; identify a recipient associated with the assigned incoming telephone...
8767934 Associating a topic with a telecommunications address  
A topic is associated with a temporary communications address such as a temporary telephone number. This assignment may be effected by the user when the temporary address is obtained by the user....
8767932 Accessing a calendar server to facilitate initiation of a scheduled call  
A conference control server accesses a calendar server in order to identify calls scheduled by an organizer and to facilitate initiation of the calls at the scheduled time. A method for integrating...
8767939 Telephonic service and power supply status management of a communication terminal depending on the presence of a user  
To manage a continuity of telephone service in relation to a user associated with a communication terminal (TC) and with at least one communication device (DC), a server (SC) connected to the...
8767593 Method for managing, scheduling, monitoring and controlling audio and video communication and data collaboration  
This invention relates to a conferencing and data collaboration operation and management system and method and, more particularly, to a managing, system and method for scheduling, monitoring and...
8767946 Methods and systems for processing and managing communications  
An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to...
8767931 Provisioning in communications systems  
Provisioning is described for use in communications systems. The provisioning includes receiving a message at an inbox of a device. The message includes information of an electronic location of a...