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7620163 |
Method and system for forecasting telephony traffic trends using number portability records
A method and system for forecasting telephony traffic trends on a network of a given service provider includes storing number portability records in a database. Each record contains information...
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6975711 |
Method and system for forecasting telephony traffic trends using local number portability databases
A method and system for forecasting telephony traffic trends on a network of a given service provider includes storing local number portability (LNP) record portions in a LNP database. Each LNP...
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6636589 |
Cascade accounting of connection-oriented communication sessions in a telecommunication system
A connection-oriented telecommunication system (SYS) comprises a first network (A), at least one transit network (B, C) and a second network (D). The exchanges (EX, N 10, N 20, N 30, N 40 ) of...
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6633640 |
Methods and apparatus for analysis of load-balanced multi-site call processing systems
A multi-site call processing system includes multiple distributed call center sites, and utilizes a load balancing process to distribute calls among the sites for handling by agents. The system...
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6526135 |
Automated competitive business call distribution (ACBCD) system
The ACBCD distributes calls for business service in a given business category to competing businesses on the basis of proportionate shares allocated to the individual competitors, all without...
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6466648 |
Repetitive call control method, switch using the method, and recording medium storing repetitive call control program
A switch includes a repetitive call detection unit which detects a repetitive call which occupies channels in an identical channel group. A release unit releases the channels occupied by the...
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6301342 |
Method relating to telephone communications including the transmission of advertising messages
A method relating to telecommunications in which the telephone of a first subscriber is connected to the telephone of a second subscriber via a standard telephone network and the call is billed to...
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6208721 |
Method and apparatus for identifying telephone callers who have been unsuccessful in reaching a called destination
A system identifies calling parties who are unable to successfully complete calls to a called party. Call attempt failure records are retrieved from a local exchange carrier that services the...
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5933480 |
Method for billing and controlling fraud in providing pay information services
A group conferencing arrangement for a counseling service permits the simultaneous connection of two or more service representatives to a call-in caller, i.e. without the need for one service...
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5930344 |
Method and apparatus for tracing a specific communication
A method and apparatus using information stored in a communications switch to trace a specific communication in a network, including an in-progress communication. A search request with a set of...
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5911134 |
Method for planning, scheduling and managing personnel
A method for planning, scheduling and managing personnel in an environment in which there is a varying workload by time of day and by day of week to be staffed with a team having a variable number...
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5867565 |
Intelligent network having service control node and service switching node for achieving traffic data collection processing
A communication network having intelligent network functions which collects traffic data for call services without requiring alteration of or addition to programs in all of the service switching...
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5825769 |
System and method therefor of viewing in real time call traffic of a telecommunications network
In a telecommunications network, to provide both statistical reporting functions and reporting on a call by call detail basis, a "TRAFFICVIEW" Server (TVS) system is incorporated with a MCI Traffic...
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5815565 |
Service evaluation system and method for a telephonic switch
A service evaluator system and method for evaluating, based on DNIS numbers, incoming telephone calls routed through a telephonic switch, such as an automatic call distributor (ACD) 100 is...
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5805686 |
Telephone fraud detection system
A fraud detection system is disclosed for telephone PBX calls. The system includes a fraud data server for buffering the call detail records relating to inbound 800 number calls and outbound...
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5768352 |
Generalized statistics engine for telephone network
Data incorporated in call detail records (CDR), obtained from network switches, are subjected to processing by a statistics engine which maintains separate counts for CDR events relating to certain...
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5742667 |
Notification of toll free call charging status
A caller who calls an 800 number is given an audible or visual indication that the call will not incur any charges for services provided on that call by the called party. If such charges will be...
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5734709 |
System for customer configuration of call routing in a telecommunications network
In a telecommunications network operable for routing calls such as 800 calls, to a plurality of customer destinations, a system allows the customer to configure the routing of calls by entering...
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5687223 |
Method for acquiring statistics in a telephone network employing flexibly changeable rules
Data incorporated in call detail records (CDR), obtained from network switches, are subjected to processing by a statistics engine which maintains separate counts for CDR events relating to certain...
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5606601 |
Centralizing storage and verification element for telephone network
A telephone network has elements that generate application data field (ADF) requests to data access points, requesting routing information for telephone calls. The data access points respond with...
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5537611 |
Network management of special service calls
In a telecommunication network, a DATA ACCESS POINT (DAP) database is used to route traffic between originating calling stations and terminating called stations for special service processing...
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5528678 |
Revertive calling automatic call distributor
A cooperative network/premises-based automatic call distributor system and method is provided which minimizes networking costs associated with distributing calls to telemarketing agents in multiple...
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5448634 |
Method and apparatus for data transfer and circuit setting for communication network system
A method of and apparatus for controlling a data transfer by a transfer deliverer node from a terminal equipment belonging to the transfer deliverer node to another node, in a network system having...
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5410589 |
Telephone system adapted to report to customers telephone facility traffic data
A telephone system adapted to provide preselected customer traffic data to preselected customers having customer facilities. The central office switch of the central office serving the preselected...
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5291550 |
Dynamic network call distributor
This invention relates to a method of distributing calls among a plurality of destinations of a customer. The calls are distributed according to a customer specified policy to maximize revenue or...
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5164983 |
Telemarketing complex performance management system
A telemarketing complex is managed by a system that compiles and processes traffic analysis data obtained from customer premises-based information sources as well as public switched...
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4989234 |
Systems for capturing telephonic mass responses
Recipients of a promotion broadcast over an essentially one-way medium are prompted to respond thereto through their telephone sets having different subscriber telephone numbers, and the task of...
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4987587 |
Method and apparatus for providing 800 number service
Apparatus and method for providing an on-site 800 number customer-made determination of a further action to be taken in response to a caller dialing an 800 number associated with the 800 number...
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4348554 |
Method of providing virtual private network telephone service
A method is disclosed for providing private network types of telephone services via the public switched network without having it provide private hardware facilities. The method is described with...
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