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Match Document Document Title
8149993 Evaluating performance of a voice mail sub-system in an inter-messaging network  
One preferred embodiment of the present invention provides a system and method for evaluating the performance of a network interface sub-system of an inter-messaging network of voice mail systems....
8116433 Calls per second network testing  
Systems and methods for calls per second network testing are disclosed. The methods may be performed by a network testing system or other computing device. The method may include receiving user...
8112282 Evaluating prompt alternatives for speech-enabled applications  
A computer-implemented method is described for optimizing prompts for a speech-enabled application. The speech-enabled application is operable to receive communications from a number of users and...
8085908 Voice-messaging with attachments  
A network method for using a network telephone voice-mail service, by which a caller may leave a voice-message that includes the identification of an attachment, which may include, as examples...
8031858 Call flow framework for consistent troubleshooting across multiple vendors and locations  
A call flow guidance system helps a call center agent navigate the maze of complex call flows that apply to an enormous spectrum of caller issues, and further improves adoption rates and training...
8019049 Method for generating reliability tests based on orthogonal arrays and field data  
A method for generating reliability tests for a telephone system is based upon sampling an orthogonal array which covers various combinations of test parameters. Field data is collected of actual...
8000451 System and method for managing network switch transaction dependencies  
A system for populating a telecommunications switch with data for call processing is provided. The system includes a map of a transaction and a component operable to process the map. The map of the...
7933384 Evaluating performance of a voice mail system in an inter-messaging network  
One preferred embodiment of the present invention provides a system and method for evaluating the performance of an inter-messaging network of voice mail systems. This preferred embodiment includes...
7826597 Methods and apparatus to handle customer support requests  
Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first...
7787598 Method and system for automatic generation and testing of voice applications  
A method (100) and system (30) to enable automatic generation and testing of voice applications includes generating (102) a test driver application (TDA) (32) and generating (104) a modified...
7725103 Mobile communication device dynamic service application and dynamic service application scripting  
A dynamic service application is stored and executed on a mobile or wireless communication device (e.g., a cellular telephone) to enable it to be programmed without specialized hardware, software,...
7680250 Interactive method and system of testing an automated call telephonic communication system  
An interactive method and system of testing an automated call telephonic communication system. The method and system includes a testing system configured to test an automated call telephonic and/or...
7668299 System using script command to generate audio quality test case to test a network  
A device translates a script command into a test case for testing a network, receives an audio input based on the test case, performs a quality test of the audio based on the test case, and...
7653549 System and method for facilitating call routing using speech recognition  
A computer-implemented method is described for optimizing prompts for a speech-enabled application. The speech-enabled application is operable to receive communications from a number of users and...
7649982 Network-test system and method using script command in a server to emulate a tty device and define a tty test case  
A device translates a script command related to teletype (TTY) communications in a network, and generates or receives a TTY signal based on the translated script to test the network.
7561927 Numerical controller which can call program described in script language  
A program interpreter which interprets and executes a numerical control program can recognize predetermined mnemonics (script mnemonics) prepared for instructions for setting, loading, and...
7508920 Scheduling of automated tests in a telecommunication system  
Automated tests are scheduled for a telecommunication network. A time slot array is created and a subset of the time slots are marked as unavailable according to respective maintenance windows. A...
7412034 Multi-protocol, multi-interface communications device testing system  
A multi-protocol, multi-interface communications device testing system is disclosed. The system simultaneously controls communication channels of a communications platform though multiple Interface...
7359490 Systems and methods for facilitating placement of telecommunications test calls  
A method for placing a test call in a telecommunications network. The method includes retrieving an indication of a translation change for a telecommunications switch from storage and placing a...
7308079 Automating testing path responses to external systems within a voice response system  
A method of testing path a voice response system can include establishing a voice link between a test system and a voice response system and playing voice prompts to the test system over the voice...
7164758 System, evaluation device and method for verifying connection-related communication data determined by a digital exchange  
A system and method for ensuring that a digital switching exchange is able to properly collect data on the charges incurred for pay connections by providing a verification of the accuracy of the...
6957064 Method for automated retune of telecommunications data in a wireless network using lucent equipment  
A method and system are provided for updating data in a database associated with a wireless network. The wireless network includes Lucent equipment that operates pursuant to a digital retune of the...
6914962 Call-flow verification method and apparatus  
After implementation of an interactive voice response (IVR) system providing voice prompts (i.e., utterances) to aid a telephone caller, it is desirable to provide call-flow verification to...
6898272 System and method for testing telecommunication devices  
An invention is provided for testing telecommunications devices. Broadly speaking, test data is encoded prior to testing a SUT. Then, during testing, the encoded test data is transmitted to the...
6826259 Method for emulating a terminal and test apparatus for testing a telecommunication network  
A method for emulating a terminal for testing a telecommunication network has the terminal being assigned a user interface programmable by a user for executing a communication sequence, the...
6810112 Method and apparatus for testing an information notification service  
A testing method is used to perform a test of an information notification service function of a switching apparatus which can provide the information notification service in compliance with a...
6715134 Method and apparatus to facilitate generating simulation modules for testing system designs  
One embodiment of the present invention provides a system that facilitates generating a simulation module for testing a system design. The system operates by receiving a system specification, which...
6621895 Enhanced communication services for data networks  
An Enhanced Communication Services layer is adapted for connection intermediate a content application layer and a transport services layer of a communication network. The content application layer...
6587543 System and method for the automated testing of a telecommunications system  
A system and method for the automated testing of a telecommunications system. In operation, the automated test system may be used to test the functionality of telephony applications residing on...
6539538 Intelligent information routing system and method  
An intelligent information router system comprising a telephony controller coupled to a private branch exchange through a link interface. The telephony controller may communicate with a handle...
6529583 PSTN call simulator and method of operation for testing PSTN-To-IP network telephone services for individual and group internet clients prior to availability of the services  
A telephone call simulator generates telephone calls for large sets of subscribers in a PSTN-IP telephone service for purposes of validating various telephone services, e.g. call waiting, call...
6516051 Testing voice message applications  
This invention relates to bulk testing of voice messaging applications by playing back an interaction from a recorded script. During development of a voice response system and application it is...
6499017 Method for provisioning communications devices and system for provisioning same  
A method of provisioning communication devices is provided which preferably includes transferring a customer order to an order database. The transferred customer order preferably includes an order...
6466646 Method for verifying the proper functioning of a system  
The invention concerns a method which consists in modelling the system under study using a system of automatons synchronised by a set of messages; in deriving from said modelling a system of linear...
6427000 Performing automated testing using automatically generated logs  
The present invention performs automated testing on service applications using automatically generated logs, so that new testing applications do not need to be created for each new release of a...
6421424 Client simulator and method of operation for testing PSTN-to-IP network telephone services for individual & group internet clients prior to availability of the services  
A client simulator for simulating client behavior in groups or individuals to telephone services in a test system for testing telephone services between subscribers in a PSTN and clients in a...
6400807 Simulation of telephone handset  
A system for developing and testing a telephony application on a interactive voice system without using associated telephony hardware. The telephony application normally sends and receives hardware...
6185281 Automated testing of a telecommunications platform  
A system for automatically testing a telecommunications platform comprises an application file and a telecommunications platform (TP) testing program. The application file has at least one data...
6154524 Method and apparatus for automatically and adaptively adjusting telephone audio quality and DSL data rate in a DSL system  
In a communications environment where it is desirable to allow the simultaneous transmission of digital subscriber line (DSL) signals and conventional plain old telephone service (POTS) signals on...
6148277 Apparatus and method for generating model reference tests  
A test generation method and apparatus for generating an executable testcase from a high-level functional description that is generated from functional description data relating to a target system....
6134515 Controlling a first type telecommunications switch upon translating instructions for a second type telecommunications switch  
A telecommunications exchange comprises a switching device (1201) of a first type through which telecommunications connections are routed. An access unit (1202) connects the switching device to a...
6091802 Telecommunication system tester with integrated voice and data  
An apparatus and method for testing a telecommunication system, which runs telephony applications such as voice-mail, telephone banking systems, automated directory assistance, and multi-branched...
6055298 Method and system for execution of test procedures with respect to electronic exchange  
A method for the execution of test procedures to test an electronic exchange by inputting commands of a series of test procedures to a test equipment connected to a server, wherein both the...
6049590 Telecommunications switch configuration  
6011830 Operational test device and method of performing an operational test for a system under test  
The invention relates to an operational test device and a method of executing an operational test for a test system which can assume a number of operating states. A test case generator (TCG) is...
5987633 System, method and article of manufacture for time point validation  
A system software solution for testing various network elements/entities and processes in a telecommunications network is provided. A network under test contains network entities which save data to...
5940471 Method and apparatus for obtaining feedback regarding network services  
A method and apparatus for obtaining real-time, call by call, feedback from customers as to their perceived quality of network services may be accomplished after a communication, via a network...
5940472 Intelligent services network test system  
A telecommunication services test system which can be used to automatically test services that include intelligent network elements such as automated response units, and manual network elements...
5787147 Test message generator in a telecommunications network  
A test message is constructed using a set of predefined natural language message types and keywords. The constructed test message is then interpreted during run-time and converted to a properly...
5761272 Method of and system for performing telecommunications stress testing  
A method of and system for managing telecommunications system testing. The system displays a list of available originating and terminating bulk call generators. The user can graphically select the...
Matches 1 - 50 out of 54 1 2 >