|
Match
|
Document |
Document Title |
|
|
7623517 |
Multicast packet forwarding equipment
In a multicast network which permits client nodes to join only a source-specific multicast group, when a multicast group join request is received from a client node provided with an any-source...
|
|
|
7623472 |
Dynamic peer application discovery
Dynamic discovery of active peer applications and information related thereof in a network is described. In one embodiment of the present invention, the discovery and information related to peer...
|
|
|
7619996 |
Determining presence for interaction routing
An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server...
|
|
|
7596108 |
Digital data broadcasting systems, methods and components that selectively rebroadcast data packets based on analysis of propagation characteristics
Digital data broadcasting is performed by analyzing propagation characteristics in a broadcast propagation area to determine a rebroadcasting strategy. Data packets are broadcast, and at least one...
|
|
|
7586859 |
Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
A software application for recommending workforce resource allocation in a communication center based on requirements of events represented in a communication-center queue has a first interface for...
|
|
|
7580381 |
Determination of the positions of mobile communication terminals with the aid of navigation data of various origins
A telecommunications system comprises a terrestrial repeater (TR) telecommunication network, a satellite positioning network (CS) which delivers signals containing navigation data, and mobile...
|
|
|
7580374 |
Systems and methods for setting future teleconference calls
Systems and methods relate to setting-up a future telephone conference between a host party and at least one participant party. The host party dials into a system and enters the meeting date/time...
|
|
|
7577422 |
Lawful interception of multimedia calls
A method of performing lawful interception of a multimedia call between two or more terminals. The method comprises detecting the initiation of said call at monitoring equipment located in the call...
|
|
|
7567653 |
Method by which call centers can vector inbound TTY calls automatically to TTY-enabled resources
The present invention is directed to a contact processing system that includes:
(a) a gateway operable to receive an incoming contact and transmit at least one TTY character to the...
|
|
|
7567524 |
Method and system for providing communication control functionality at a remotely located site using a distributed feature architecture
A method for providing communication control functionality at a remotely located site using a distributed feature architecture which provides communication features and data records to an Enhanced...
|
|
|
7558220 |
Method and device for providing a communication session
A method and device for providing a communication or chat session with a plurality of users, in particular for mobile radio networks according to Global System for Mobile communication (GSM) or...
|
|
|
7555306 |
Method and system for mobile device performance monitoring
A method for monitoring performance of a mobile device involves intercepting a first monitoring request from a monitoring management host, where the first monitoring request is associated with the...
|
|
|
7539182 |
Signalling in a telecommunications network
A method of monitoring information associated with a given termination of a Context defined for a Media Gateway (MG) of a telecommunications network. The method comprises specifying an additional...
|
|
|
7523203 |
Shared distribution media resources in a communication network
A method for sharing distributed media resources includes determining at a first call manager that a telephony device controlled by the first call manager requires the use of a media resource...
|
|
|
7505578 |
Load balancing in a network of contact centres
Load balancing between agents in a network skillset has become a particular problem. Not only is there a need to ensure efficient use of agent resources in the network skillset but increasingly...
|
|
|
7505424 |
Voice conference apparatus, voice conference system and method for realizing a voice conference
A voice conference apparatus consists of at least one base conference block having three or more signal ports, each including an input for a digitalized voice signal and an output for a digitalized...
|
|
|
7502926 |
802.1X protocol-based multicasting control method
The present invention discloses an 802.1X protocol-based multicasting control method. According to the method, an authenticated subscriber intercepts the message while sending a request message for...
|
|
|
7486628 |
Wireless network communications
Currently, networks are used within most enterprises to allow for sharing of resources such as printers and to allow for central server features to be available such as backup operations, shared...
|
|
|
7460496 |
Routing emails to a plurality of agents
An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server...
|
|
|
7453831 |
Session control using a multicast address
A method ( 800, 900 ) and apparatus ( 1001 ) for controlling a session between communication units ( 141 - 146 ) sharing a group Internet Protocol (IP) multicast address. The method includes...
|
|
|
7453830 |
Internet architecture for software based ACD
A method and apparatus are provided for setting up a voice call between a client and one of a plurality of agents of an organization. The method includes the steps of detecting a contact request...
|
|
|
7436825 |
Method and apparatus for distinguishing between services of all frequency bands and specific frequency band
Disclosed is an apparatus and method for transmitting information for distinguishing between a packet data service in all of a plurality of frequency bands and a packet data service of a specific...
|
|
|
7415499 |
Method and apparatus for listening for incoming calls on multiple port/socket combinations
In one embodiment, the invention provides a method comprising loading a set of transport components into a memory; initializing each transport component of the set of transport components to listen...
|
|
|
7400592 |
Picture distribution system and method thereof
A plurality of distribution devices accommodate one or more respective cameras. Respective picture monitors are connected to a plurality of receiving devices. The plurality of distribution devices...
|
|
|
7391856 |
Intelligent switching system for voice and data
A teleconferencing system for voice and data provides interconnections among user sites via a central station. User stations at user sites each alternate operation between a data mode connecting a...
|
|
|
7376092 |
Method and apparatus for implementing persistent and reliable message delivery
A method and apparatus provide for persistent caching of methods delivered via a publish-subscribe network. At a first node, a message having data via the network is received. The data is...
|
|
|
7372831 |
Packet transmission acknowledgement in wireless communication system
Transmitting an acknowledgement/negative acknowledgement (ACK/NACK) signal in association with a packet transmitted on an uplink is disclosed. The method includes the steps of receiving a packet...
|
|
|
7366780 |
System and method for controlling and managing sessions between endpoints in a communications system
In a communications system having a plurality of endpoints ( 240,242,246 ) each including a logical entity and its physical counterpart, a system for controlling and managing session between at...
|
|
|
7324464 |
Communication system with connectable interface device
The communication system includes multiple participating devices connected with each other by a data line. At least one connection device for connection to a corresponding participant device...
|
|
|
7308023 |
Dual function clock signal suitable for host control of synchronous and asynchronous target devices
A host device in a data communication system provides a dual-function clock/enable signal at a single output port shared by at least one asynchronous target device and at least one synchronous...
|
|
|
7298763 |
Managing bandwidth on demand for internet protocol messaging with capability for transforming telephony calls from one media type to another media type
A system for assuring quality-of service for Data Network Telephone (DNT) calls, such as Internet Protocol Network Telephony (IPNT) calls has software for monitoring established DNT calls for...
|
|
|
7295568 |
Apparatus, method and system for decision making to support network selection for datascasting in hybrid networks
The disclosure details the implementation of an apparatus, method, and system for an network selector for datacasting in hybrid networks (NSDHN). In one aspect, the disclosure teaches an efficient...
|
|
|
7286661 |
Systems and methods for scalable hunt-group management
The present invention provides systems, methods, and apparatus for semi-stateless scalable and distributed management of telephone hunt group features in a PBX. In particular, the invention...
|
|
|
7257090 |
Multi-site teleconferencing system
A teleconferencing system ( 1 ) comprises multiple teleconferencing bridges ( 5, 6, 7 ) each having an associated database ( 8, 9, 10 ). A server ( 20 ) hosts a local engine ( 22 ) associated with...
|
|
|
7206885 |
Variable field bus coupling with long coupling length, particular for mobile operator control and monitoring devices
The invention relates to a system for coupling a mobile data input unit to a field bus, whereby a coupling unit is connected to the field bus via a spur line and a line driver and the signals at...
|
|
|
7203177 |
Bandwidth efficient conferencing system with distributed processing
A distributed intelligence conferencing system is disclosed, having a plurality of conferencing nodes to connect groups of participants to a conference. Each of the conferencing nodes provides for...
|
|
|
7187662 |
Table driven call distribution system for local and remote agents
A table driven call management system for an organization having a plurality of departments and agent. The call management system is capable of supporting local and remote agents each of which can...
|
|
|
7180888 |
Queue as callable entity in an IP telephony system
A queue server is established in a packet telephony environment, wherein the queue server is defined as a callable entity, separate from the H.323 workstation for which it is being used. The queue...
|
|
|
7165035 |
Compressed domain conference bridge
The system and method of the present invention comprises a compressed domain conference bridge. The method includes maintaining full intelligibility for all users even when there are multiple...
|
|
|
7162199 |
Method for real-time team coordination with unrealiable communications between team members
A system and method of coordinating team members, each team member having a mission processor, in real time for continued coordinated operation in the absence of reliable communications between...
|
|
|
7149215 |
Technique for multicasting receiver membership reports
A technique for distributing receiver membership reports containing receiver information for a plurality of multicast source systems in a multicast source notification of interest protocol is...
|
|
|
7133371 |
Methods for achieving reliable joins in a multicast IP network
Methods are described that enable host devices of a multicast IP network to reliably join multicast group address(es) in talkgroup or point-to-point calls. For a talkgroup call, a sourcing host...
|
|
|
7110747 |
Ciphering between a CDMA network and a GSM network
Shared secret data is used to authenticate and encrypt between a CDMA network and a GSM network such that a mobile station having a subscription in a GSM network can roam into a CDMA network and be...
|
|
|
7075900 |
Software based single agent multipoint conference capability
A method and apparatus are provided for providing a three-party connection among a first, second and third call participant during a voice-over-Internet-Protocol (VoIP) telephone call. The method...
|
|
|
7058704 |
Method and apparatus for implementing a service-level agreement
A method and apparatus is provided for generating, collecting, and manipulating useful information for validating or defining SLAs of web servers on a network. Web servers comprising a web farm on...
|
|
|
7023813 |
Methods for managing a pool of multicast addresses and allocating addresses in a communications system
In a communications system having a plurality of endpoints each including a logical entity and its physical counterpart, a method for managing a pool of multicast addresses. The method including...
|
|
|
7016341 |
Multimedia call center
A Multimedia Telecommunications Call Center provides integrated video, audio, data and telephony functionality, together with connectivity to the Internet, ISCN, PSTN, and other wide-area networks....
|
|
|
6985450 |
Device for aggregating, translating, and disseminating communications within a multiple device environment
Aggregator devices and methods are disclosed for establishing device interaction in an environment containing other electronic devices and the aggregator device. The aggregator device has a...
|
|
|
6982955 |
Communications network
An emergent network that is autonomous at the service level. Network nodes have policies that enable them to process different types of service requests, with the processing earning the nodes...
|
|
|
6973050 |
Transmission announcement system and method for announcing upcoming data transmissions over a broadcast network
In a broadcast system in which computer data and other content are delivered from multiple content servers to multiple clients at least partly over a broadcast network, a transmission announcement...
|