AcclaimIP-ad

Match Document Document Title
US20090012850 METHOD AND SYSTEM FOR PROVIDING A TRUE PERFORMANCE INDICATOR  
A method, system, and executable software product evaluate the performance of an individual. The method and system include receiving employment information for the individual. The employment...
US20060282276 METHOD AND SYSTEM FOR DETERMINING EFFECTIVENESS OF A COMPLIANCE PROGRAM  
A method and system for determining effectiveness of a compliance program may include collecting subjective data related to effectiveness of the compliance program and means therefore. The method...
US20080270181 Method and system for collection, validation, and reporting of data and meta-data in conducting adaptive clinical trials  
A method and system are described for centrally managing data in an adaptive clinical trial or other adaptive process that is conducted at a plurality of geographically remote sites. The invention...
US20050222899 System and method for skill managememt of knowledge workers in a software industry  
Workforce management enables enterprises to obtain best return on investment on workforce. Human capital forms a major investment in software services companies and effective management of these...
US20080004933 SYSTEM AND METHOD FOR PROVIDING DAILY AND LONG-TERM CONTACT, ALLOCATION AND FULL-TIME EQUIVALENT STAFF FORECASTING  
A system for, and method of, providing daily and long-term contact, allocation and full-time equivalent staff forecasting. In one embodiment, the system includes: (1) a first module configured to...
US20110093307 SYSTEM FOR PROVIDING A WORKFORCE PLANNING TOOL  
A system is described for providing a workforce planning tool. The system may include a memory, an interface, and a processor. The memory may store organizational information including the number...
US20100057510 SYSTEM AND METHOD FOR AN AUDIT TOOL FOR COMMUNICATIONS SERVICE PROVIDERS  
A method for auditing installation of communications facilities. Network engineering information is received. The network engineering information may include telecommunications installation...
US20080195456 Apparatuses, Methods and Systems for Coordinating Personnel Based on Profiles  
The disclosure details the implementation of apparatuses, methods, and systems for coordinating personnel based on profiles. Information and/or personnel directive providers, such as project...
US20090222484 Method and system for reviewing business activity of a business entity  
A method of reviewing business activity data of a business entity includes maintaining ticket records for a plurality of human-implemented jobs performed at a business entity. The method further...
US20070239520 Motivational apparatus and method of motivation  
The method and apparatus stimulate performance improvement and provide performance recognition. The method and apparatus serve to communicate goals, missions, and objectives; stimulate action that...
US20100293039 On-Demand Performance Reports  
A method is provided for rendering performance reports on a client device in a retail establishment. A request is received to render a summary performance report on the client device. Shift...
US20070198322 Systems and methods for workforce optimization  
Systems and methods are disclosed for an integrated process for optimizing operations at a contact center. In one embodiment, the method comprises: defining contact center business goals; planning...
US20100049583 METHOD AND SYSTEM FOR SELECTION OF INFORMATION  
Personal and/or group records of actions and events are kept, and statistical correlations between such actions and events are established. Actions undertaken by a user of an electronic device are...
US20070198323 Systems and methods for workforce optimization and analytics  
Systems and methods are disclosed for an optimizing operations at a contact center. In one embodiment, an integrated contact center comprises: a content recorder configured to record content of...
US20130066669 SERVICE EXCEPTION ANALYSIS SYSTEMS AND METHODS  
Various embodiments provide a service exception analysis system for identifying the existence of one or more service exceptions incurred during actual transport of one or more of a plurality of...
US20100076808 Method and System for Automated Center Workflow  
Described herein are systems and methods for automating workflow of assigning jobs and tracking the process. The exemplary method comprises receiving job data for a plurality of jobs, assigning a...
US20100010883 METHODS AND APPARATUS FOR FACILITATING A QUALITY ASSESSMENT OF A FIELD SERVICE OPERATION BASED ON MULTIPLE QUALITY ASSESSMENT CRITERIA  
Methods of generating and storage-mediums storing at least one data structure for facilitating a quality assessment of a locate operation performed by a field-service technician to identify a...
US20120253892 SYSTEMS AND METHODS FOR ASSESSING DELIVERY PERFORMANCE BASED ON OPERATIONAL DATA  
Various embodiments of the present invention are directed to a fleet management computer system for assessing delivery performance. According to various embodiments, the fleet management computer...
US20120130771 Chat Categorization and Agent Performance Modeling  
Chat categorization uses semi-supervised clustering to provide Voice of the Customer (VOC) analytics over unstructured data via an historical understanding of topic categories discussed to derive...
US20100324965 APPARATUS, METHOD AND ARTICLE TO EVALUATE AFFILIATE PERFORMANCE  
An affiliate evaluation system rates the quality of affiliates' marketing efforts in electronic commerce. Such may employ information from a customer relationship management (CRM) program, tool or...
US20050038685 System and method for delivery of goods during epidemic  
Goods are delivered to recipients during, e.g., isolation or quarantine during an epidemic such as SARS such that the contents of a package, once sterile, remain sterile until opened. Also, the...
US20060047566 Method and system for improving performance of customer service representatives  
The computer method for managing performance of a customer service representative comprising: establishing a target performance grade, collecting a set of quantitative data generated as a result...
US20110093313 System for Monitoring and Recording Hand Hygiene Performance  
A hand hygiene behavior management system capable of monitoring and recording information generated by the operation of dispensers as a method of assessing behavior of a group as an indication of...
US20070244743 Systems and methods for evaluating and compensating employees based on performance  
Systems and methods are provided for evaluating and compensating employees based on performance. In one implementation, a computer-implemented method is provided. According to the method,...
US20070282650 Sales force automation system with focused account calling tool  
A sales force automation method (30), comprises providing instructions which operatively direct a computer system (100) to employ one or more predetermined input-parameters (60), wherein each...
US20080140473 System and method for determining composite indicators  
A method for determining a composite indicator value associated with a number of indicators. Indicator representations, each associated with an indicator and based on its indicator values, are...
US20100125482 Contractor Assessment  
A contractor assessment system assists clients in identifying the best contractors for a large-scale construction project, including information on past performances (lagging indicators),...
US20090150197 System and method for managing the surety status reporting process  
A method is described for monitoring, documenting, analyzing, and reporting the status of a project being performed by a Principal for an Obligee. The monitoring, documenting, analyzing, and...
US20150012338 METHOD, APPARATUS AND SYSTEM FOR TRANSPARENT TRACKING OF WORKER PERFORMANCE  
A method, system and device are provided that collect and provide information related to worker productivity. The goods may be or include consumer products, commodities, equipment, food, food...
US20050154635 Systems and methods for assessing and tracking operational and functional performance  
Methods and systems for assessing and tracking operational and functional performance can include compiling performance data for an entity (e.g., an entire enterprise, a corporate business unit, a...
US20070265904 Method and apparatus for improved forecasting using multiple sources  
A method and apparatus for providing a triangulated forecast comprises receiving a sales forecasts from at least three sources, and triangulating the sales forecasts to obtain a triangulated...
US20050004834 Method and system for performance analysis for a function or service provided to or in an organization  
The invention relates to a method and system for the analysis and development of an organisation and the use of elements and sub-elements identified within the organisation in an efficient manner...
US20080147472 SYSTEM AND METHOD FOR COMPUTER NETWORK SCHEDULING AND COMMUNICATION  
Certain embodiments of the present invention provide for a system and method for computer network scheduling and communication. In an embodiment, a computer network scheduling and communication...
US20100010882 METHODS AND APPARATUS FOR QUALITY ASSESSMENT OF A FIELD SERVICE OPERATION BASED ON DYNAMIC ASSESSMENT PARAMETERS  
Methods, apparatus and systems for computer-aided determination of quality assessment for locate and marking operations. In one example, information related to a locate and marking operation is...
US20080249824 Method and System for Analysis of Financial Investment in Human Capital Resources  
A method and system for analyzing an organization's investment in human capital resources is provided to assist in improving the organization's overall financial performance. The method includes...
US20110231230 System for Optimizing Lead Close Rates  
A system is described for optimizing lead close rates. The system may create a seller scoring model that may be “trained” by a sales lead data over a period of time. The scoring model may be used...
US20070299718 Management activity tracking utility  
An activity tracking utility receives work activity information such as category and description of work performed, time spent, exceptions, and the like from a person performing the work or from a...
US20090094101 QUICK TO COACH: A Performance Management Tool  
The current invention is a human capital performance management tool which creates measurable performance expectations for correcting ineffective behavior. The tool provides managers a “what to...
US20050278189 Process & methods for content adaptive learning  
A Business system for Content Adaptive Learning for assisting teams with continuous improvement of customer service by a 360 degree view (Agent, Customer, & Manager) of their performance against...
US20070150325 Resource management system  
A resource management system identifies, tracks and corrects deficiencies in resources and predictions, decisions and actions in connection with buying, using operation and sale of human,...
US20070150330 Rules-based method and system for managing emergent and dynamic processes  
This invention details a method, and a device incorporating the same, for managing and controlling dynamic and emergent processes, including multi-entity business processes and enterprise...
US20140214498 SYSTEM AND METHOD FOR ENSURING TIMING STUDY QUALITY IN A SERVICE DELIVERY ENVIRONMENT  
A system for ensuring timing study quality in a service delivery environment, comprises a participation module capable of determining a level of participation by assets in the timing study, a...
US20060095317 System and method for monitoring retail store performance  
A system for monitoring the performance of at least one task associated with operation of a retail store. The system includes at least one monitoring device positioned and adapted to provide...
US20060085211 Measurement tool for effective sales management  
The invention is a tool to improve sales force effectiveness. The tool includes an assessment, and analyzing the assessment according to defined dependencies. The organization addresses the issues...
US20070226026 Method and system for monitoring achievement and attainment and calculating compensation via time-based organization hierarchies  
A method, system, and article of manufacture for defining and managing instances of time-based organization hierarchies, and for monitoring achievement and attainment, and calculating compensation...
US20060195335 System and method for career development  
A computer system and method is disclosed that aids in career development. Several client workstations and servers are coupled together over a communications network. A web server provides access...
US20110022432 WORK INFORMATION PROCESSING APPARATUS, PROGRAM, AND WORK INFORMATION PROCESSING METHOD  
To measure an action of a worker and analyze the measurement data to determine the type of the action and also determine the type of a work, thereby providing information for improving the work...
US20060074743 System and method for appraising job performance  
At least one work activity associated with an employee's job is identified. The employee identifies at least one additional work activity. At least one task for each of the identified work...
US20080021762 Method, system and program product for reporting a call level view of a customer interaction with a contact center  
A method and program product for reporting a call level view of a customer interaction with a contact center is provided. The method includes pulling data relating to a customer interaction from...
US20140180771 Teacher Observation and Evaluation System for Mobile Devices  
A teacher observation and evaluation system and method for mobile devices is provided, comprising providing a data server for storing and delivering selected information, including teacher data,...