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US20050043987 Customization of an interaction center manager's graphical dashboard  
Systems and techniques are described for a computer program product that can provide an interaction center (IC) manager's graphical user interface on an interconnected display device. The...
US20080059291 WORK ROLE YIELDS MANAGEMENT SYSTEM AND METHOD  
A system and method to diagnose, design, deploy, and manage a work role in the context of the complex modern relationship or affiliation existing between the organization and worker. In one...
US20060095313 Evaluating input ambiguity in a work system  
A method is provided for evaluating input ambiguity in a work system. The method includes receiving a response to a questionnaire from a person. The questionnaire includes a plurality of questions...
US20080046264 Novel Sales Methodology  
A comprehensive method for sales comprising an assignment of the individual's behavior, values and sales skills; the establishment of goals; the implementation of sales systems and tools to...
US20100324964 AUTOMATICALLY MONITORING WORKING HOURS FOR PROJECTS USING INSTANT MESSENGER  
An automatic work monitoring system may be implemented in an instant messaging application so that employee hours can automatically be tracked and associated with projects. The work monitoring...
US20070239512 CONTRACTOR MANAGEMENT METHOD AND SYSTEM  
A computer-implemented method for recruiting a contractor for a position in one of a plurality of organisations is disclosed. The method includes the steps of (a) determining the availability of a...
US20120296705 Method and System for Managing Network Marketing  
The present inventive subject matter is a method that can receive sales activity data from a plurality of users, calculate metrics based on the sales activity data, the metrics having an indicator...
US20070208575 Competency self-assessment approval  
A method, system, and computer-readable medium for using competency-related information for individuals to provide a variety of benefits is described. In some situations, individuals may propose...
US20050165634 Internet-based compensation survey  
The present invention relates to an internet-based compensation survey. Initially, a market is selected against which to be compared and a job is selected to be researched. The system provides and...
US20140164073 Systems and Methods for Analyzing Recognition Data for Talent and Culture Discovery  
Embodiments of the invention provide tools for creating recognition moments in real-time and generating recognition network graphs that represent the recognition connections throughout...
US20050209899 Segregation of duties reporting  
An embodiment of the invention is an audit system including a set of business processes that describe the operations of an enterprise. The audit system has a registry of incompatible business...
US20060047535 Method and system of business management  
A method and system for uniformly presenting, communicating, and implementing an idea through an organization's structure or portion thereof. The management method and system ensure that an...
US20050017066 Till control system  
A till control system (1) operable to control, track, and otherwise monitor access to a plurality of currency tills (10) broadly comprises a computer program to track the tills (10), a computer...
US20050251433 Method and system to assess, track and implement capital projects by municipalities  
A computer-based organizing, planning, implementing and tracking system is provided, the system is more particularly directed to a tracking method and system to assist municipal clients in...
US20080312963 PRODUCTIVITY WORKFLOW INDEX  
Provided are methods of providing productivity measure for a complex workflow process, be determining at least one Productivity Workflow Index (PWI) based on data regarding human computer actions...
US20100299164 Human Capital Management Computer System and Method  
The invention relates to a computer system, and associated operating method, for determining a training program to be taken by an individual to reach desired skills, comprising: a capabilities...
US20100076817 MANAGEMENT OF E-TICKETS  
A method and system is provided for managing a sales quota for the sale of one or more services or products, by an agent for a supplier, to ensure the agent does not surpass a first predetermined...
US20060026053 Goal tender system and method  
An improved system and method for monitoring the progress performed toward identified key business objectives. First, the objectives are defined and identified as tasks. Then, employees are...
US20140032280 EMPLOYEE PERFORMANCE EVALUATION  
Productivity of an employee is deduced from data representing the employee's usage of a computing device in carrying out tasks assigned to the employee in a number of usage sessions of...
US20090063258 Engineered Labor Standards ("ELS") Management  
An Engineered Labor Standards (“ELS”) scheduling system prepares preliminary estimates of task durations based on a subset of the conditions affecting task duration, then later prepares adjusted...
US20090164289 CALL CENTER SCHEDULE COMPLIANCE MANAGEMENT  
A method for call center schedule compliance management includes an information handling system (IHS) obtaining schedule information. The schedule information is associated with a schedule of an...
US20080294504 Method of Evaluating a Project Manager of a Project of a Provider  
A method evaluates a project manager of a project of a provider, the project being for a customer. The method includes utilizing a project manager scorecard comprising a plurality of predetermined...
US20100240963 SYSTEM AND METHOD FOR VERIFYING MEDICAL IMPAIRMENTS  
The present invention provides a method of verifying a medical impairment, comprising receiving a medical diagnosis of an injury, the numeric permanent impairment rating resulting from an...
US20080109299 Multi-tiered career progression system and method  
The present invention pertains to the computerized systems and methods for processing and evaluating employee career advancement in a multi-tiered environment, defining a career path or job...
US20140278829 ROADWAY MAINTENANCE CONDITION DETECTION AND ANALYSIS  
The present invention is a system and method for detecting traffic impacting snow or freezing rain weather events using data obtained from roadway weather information systems and traffic data...
US20120101865 System for Rating Agents and Customers for Use in Profile Compatibility Routing  
A method for routing transactions from customers to agents follows a process of receiving, at a routing server, a transaction to route, and soliciting the customers before connection to an agent,...
US20090292594 SYSTEM FOR EVALUATING AN EMPLOYEE  
A system for computerized employee evaluations. The system can include at least one processor in communication with a database; at least one client device for communicating with the processor. The...
US20150039402 WIRELESS MAINTENANCE MANAGEMENT MOBILE DEVICE APPLICATION PLATFORM AND RELATED SYSTEM  
A mobile device application platform for maintenance management implemented by a personal digital assistant is provided by providing the user with access to a wireless connection, comprising: a...
US20070174111 Evaluating a performance of a customer support resource in the context of a peer group  
A method, system and computer program product for evaluating a performance of an object customer support resource in providing a customer support service is disclosed. A peer group of customer...
US20080195464 System and Method to Collect, Calculate, and Report Quantifiable Peer Feedback on Relative Contributions of Team Members  
A system and method for collecting, calculating, and reporting quantifiable peer feedback on relative contributions of team members are provided. Team members may quantifiably evaluate other team...
US20120004951 TRACKING METRICS, GOALS AND PERSONAL ACCOMPLISHMENTS USING ELECTRONIC MESSAGES  
A method for tracking metrics, goals and personal accomplishments may include receiving, by a processing device, each electronic message tagged by the employee as a personal accomplishment. The...
US20070043608 Recorded customer interactions and training system, method and computer program product  
A system, method and computer program product for recording customer interactions, analyzing recordings and/or providing quality assessment and/or training is set forth. In an exemplary embodiment...
US20060259340 Management hierarchy for enterprise applications and methods and systems for generating reports using same  
A computer-implemented method of organizing, storing and representing human resource information and organizational responsibilities of an enterprise having a plurality of organizations in a...
US20050125272 Method for validating software development maturity  
A validation procedure for assessing the status a software engineering process for compliance, and improving the measured compliance, with the Carnegie Mellon SEI/CMM Software Maturity Model...
US20080262883 Systems and methods for compliance and announcement display and notification  
Systems and methods are provided for compliance and announcement display and notification.
US20150206090 METHODS AND SYSTEMS FOR DETERMINING A FATIGUE LEVEL OF AN OPERATOR  
A method for detecting a fatigue level of an operator includes monitoring an activity level of an operator in a first mode. The method also includes detecting a change in the activity level of the...
US20110054972 CALCULATION/DETERMINATION OF BUDGET AND EMPLOYEE ALLOCATION TARGETS USING A MODEL  
In various embodiments, systems, methods, and user interfaces are provided for calculating and/or determining budget and employee allocation targets using a model. In one example, users can create...
US20080313024 WORKFLOW MANAGEMENT SYSTEM AND WORKFLOW MANAGEMENT METHOD  
A workflow management system for managing a workflow including plural tasks is disclosed that includes a task data storing part for storing task data and a task control part for obtaining task...
US20080270200 SYSTEM AND METHODS FOR PANDEMIC PLANNING  
A method for pandemic planning includes conducting a preparation stage comprising identifying and inventorying core requirements of an entity's operation; conducting a planning stage including...
US20150235160 GENERATING GOLD QUESTIONS FOR CROWDSOURCING  
A system and method for generating gold questions for labeling tasks are disclosed. The method includes sampling a positive class from a predefined set of classes to be used in labeling documents,...
US20090171770 INTEGRATED PURCHASING SYSTEM  
A system for use in conjunction with an electronic purchasing guide may include definition of a purchasing objective, generation of an evaluation of the purchasing objective based on purchasing...
US20080228549 PERFORMANCE EVALUATION SYSTEMS AND METHODS  
A performance evaluation system. The system includes a performance evaluation module configured to enable employee performance reviews based on completion of a plurality of tasks and a plurality...
US20110301996 AUTOMATING WORKFLOW PARTICIPATION  
A workflow system allows defining criteria for an automated task agent to perform tasks for a participant automatically without input from the participant at the time the task is performed....
US20100185712 Behavior Mapped Influence Analysis Tool  
An analysis tool guides the selection of an external agent who will interact with a selected organizational actor. The analysis tool helps to minimize mismatches in personality and behavior...
US20050053902 Method for working out the behavioural strategy of a player using a cognitive virtual reality, device for carrying out said method and an information-carrying medium for said device  
This invention relates to means for working out behavioral strategy in diverse everyday-life situations, education, psychological training, as well as occupational selection and determining...
US20090327017 Teacher assignment based on teacher preference attributes  
A system for scheduling a teacher for teaching one or more students during one or more learning sessions comprises an online learning system having one or more nodes that creates one or more...
US20090070179 Impact meter  
A system, means, and method for providing real-time feedback to a contributor of a charitable cause is described. It allows the contributor to see both the good they are doing directly, and the...
US20090106068 SYSTEM AND METHOD FOR RESILIENCY PLANNING  
A method and a system for efficiently planning resiliency in a work environment based on resiliency parameters for a given definition of service, determining a best allocation plan with resources...
US20090177534 SYSTEM FOR PERFORMING PERSONNEL EVALUATIONS AND COMPUTER PROGRAM THEREOFOR  
A computer system and computer program product are provided that enable a supervisor to input performance evaluations for members of the supervisor's group. The supervisor is presented with an...
US20060100919 Employee recruiting systems and methods  
Methods and systems for employment recruiting are provided. In one aspect, a remote call center is used to make initial contact with the candidates to obtain information regarding their...