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US20120191499 COMPETENCE BUILDING SYSTEM  
Systems and methods for building competence in employees of an organization are described herein. In one implementation, a competence building system includes a deliverable definition module to...
US20120046985 METHOD FOR THE SECURE LOGGING OF CORRESPONDENCE AND NOTIFICATION THEREOF  
Systems and methods are disclosed that create a secure electronically recorded log utilizable in the field of emergency response material spill remediation. The system can receive information...
US20140278635 DELIVERY METHODS AND SYSTEMS UTILIZING A STAND-BY DELIVERY DRIVER  
A system and related methods of a stand-by delivery driver is disclosed. The system may include a computer configured to prepare a stand-by driver pool of available stand-by drivers. The system...
US20120239449 Notification System and Method  
A dispatching system adjusts resources to meet real-time changes in demand. When a customer requests service, a work assignment is generated and sent to an employee. When a customer cancels the...
US20140297347 Notification System and Method  
A dispatching system adjusts resources to meet real-time changes in demand. When a customer requests service, a work assignment is generated and sent to an employee. When a customer cancels the...
US20140019182 Notification System and Method  
A dispatching system adjusts resources to meet real-time changes in demand. When a customer requests service, a work assignment is generated and sent to an employee. When a customer cancels the...
US20110166902 NOTIFICATION SYSTEM AND METHOD  
A dispatching system adjusts resources to meet real-time changes in demand. When a customer requests service, a work assignment is generated and sent to an employee. When a customer cancels the...
US20110276358 Allocation of work items via queries of organizational structure and dynamic work item allocation  
Disclosed are systems and methods for identifying one or more individuals in an organizational model to work on a particular work item where the method includes receiving a query having one or...
US20150088567 METHODS FOR BUILDING PROJECT TEAMS AND DEVICES THEREOF  
A method, non-transitory computer readable medium, and a project team building device that builds a suggested team comprising members selected from a pool of candidates, wherein each of the...
US20150193710 ESTABLISHING A PROFESSIONAL RUGBY UNION LEAGUE IN THE U.S. THROUGH THE INTEGRATION OF ONE OR MORE TEAMS FROM AN EXISTING PROFESSIONAL AMERICAN FOOTBALL LEAGUE  
Described herein are examples of techniques for quickly and efficiently instituting and growing a professional rugby union league in the U.S. through the expansion and integration of one or more...
US20110087511 SYSTEMS AND METHODS FOR HYBRID DELIVERY OF REMOTE AND LOCAL TECHNICAL SUPPORT VIA A CENTRALIZED SERVICE  
The present solution is directed to a hybrid customer support model for providing remote online support service in conjunction with local onsite support service. A local technician provides on...
US20140358607 TEAM MEMBER RECOMMENDATION SYSTEM  
Techniques for discovering and recruiting team members for a team are described. According to various embodiments, a user request to identify one or more potential team members of a team is...
US20140039956 Skilled Based, Staffing System Coordinated With Communication Based, Project Management Application  
This dynamically active, skills collaboration system provides a comprehensive, skills-oriented posting and matching environment, an action-oriented engagement framework and an interactive project...
US20150227941 METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES  
According to one embodiment, a self-service system is to provide self-support knowledgebase (KB) information to allow users to navigate the self-support KB. A monitor is to track user interaction...
US20130166341 SERVICE PROVIDER SELECTION  
A population of service providers is filtered to identify candidate service providers. The filtering is based upon whether each server provider has a starting location within a geographic zone...
US20130103445 METHOD AND SYSTEM FOR SMART QUESTION ROUTING  
A user generated question corresponding to a product may be received at a computer system implementing a smart question routing module. The computer system may determine the product corresponding...
US20130346131 METHOD AND SYSTEM FOR AN INTEGRATED APPROACH TO COLLECTIONS CYCLE OPTIMIZATION  
Methods and systems are provided for an integrated approach to collections cycle optimization including optimizing personnel, communications, and collection resolutions, resulting in reducing the...
US20140350982 TUTOR REGISTRATION AND RECOMMENDATION SYSTEMS AND METHODS IN A MODULAR LEARNING SYSTEM  
A modular learning system registers tutors for association with various learning applications. The tutor provides identity items and tutoring preferences to the modular learning system. The...
US20110213634 SYSTEM AND METHOD FOR EFFECTIVE WORKLOAD DISTRIBUTION FOR SERVICE TECHNICIANS  
Disclosed is a software/computer based system/method that optimizes assignment of a service technician's territory (i.e., geographic area assigned to a service technician to support) based on a...
US20130046571 METHOD FOR PROACTIVELY PREDICTING SUBJECT MATTER AND SKILL SET NEEDED OF SUPPORT SERVICES  
A service center receives information representing user interaction of a user with a presentation while navigating the presentation at a remote device, where the presentation describes a possible...
US20120072254 SYSTEMS AND METHODS FOR PROVIDING WORKFORCE OPTIMIZATION TO BRANCH AND BACK OFFICES  
Systems and methods for providing workforce optimization are provided. A representative method includes: planning a first campaign to implement business goals; scheduling and deploying a workforce...
US20140129273 System and Method for Visual Role Engineering  
The system and method of visual role engineering uses a visual assessment tool to identify clusters of users and to define roles. A “cluster image” is generated that visually depicts the cluster...
US20120084112 PROVIDING COMMUNITY FOR CUSTOMER QUESTIONS  
A system for providing community for customer questions receives a customer question. The customer question may be classified into a classification from a plurality of classifications categorizing...
US20140350981 SERVICE PROVIDER ALLOCATION SYSTEM AND ALLOCATION MANAGEMENT DEVICE  
In the present invention, the allocation process of a service provider to a target case, which is performed for each case unit, is performed by calculating the grace period for extending the...
US20120130763 Method and System of Selecting Representatives Based On Various Criteria  
Systems and methods of providing customer support by matching consumers and pre-qualified service representatives are disclosed. Customer-to-business transactions can be facilitated by...
US20130030639 REMOTE DIAGNOSTIC AND REPAIR SYSTEM  
A system for remotely diagnosing and repairing a computer controlled asset includes an access point connected to a computer controlled asset thereby allowing electronic access to the computer...
US20110202380 MULTIPLE SIMULTANEOUS SESSION SUPPORT BY A REMOTE TECHNICIAN  
In a remote technical support system, a technical support controller receives an indication of a maximum number of support sessions to be serviced by a remote technician. Thereafter, the technical...
US20120259671 Systems and Methods for Professional Services Procurement  
Disclosed herein are systems and methods for selling, provisioning, transacting, fulfilling, delivering and supporting simple and complex business and technical professional services in an on...
US20150120351 SYSTEM AND METHOD FOR EMPLOYEE MANAGEMENT AND WORK ASSIGNMENT  
A software enabled method is provided for matching workers and their skills to employer needs at events. The system using a database of worker skills matches workers in number and skillsets to...
US20150095079 DETERMINING ONE OR MORE SKILLS REQUIRED TO ADDRESS THE PROBLEM SYMPTOMS OF A PROBLEM REPORT FILES  
An approach for evaluating at least one problem report based on keyword parameters of the at least one problem report is provided. According to at least one aspect, the approach comprises...
US20080103843 INTEGRATING INFORMATION FOR MAINTENANCE  
Systems and techniques for integrating information for the planning and performance of maintenance activities are described. In one aspect, a method includes receiving a collection of descriptions...
US20130262168 SYSTEMS AND METHODS FOR CUSTOMER RELATIONSHIP MANAGEMENT  
According to various exemplary embodiments, a social media message posted on a social media system is accessed. Moreover, an agent listed in an agent directory is classified as an expert of...
US20120296684 TASK ASSIGNMENT IN A WORKFLOW SYSTEM  
A computer-implemented method for assigning a task in a workflow system to a user of the workflow system includes receiving the task; determining, by a computer, a set of users who are authorized...
US20120203588 TASK ASSIGNMENT IN A WORKFLOW SYSTEM  
A computer-implemented method for assigning a task in a workflow system to a user of the workflow system includes receiving the task; determining, by a computer, a set of users who are authorized...
US20130226640 ELECTRONIC SELECT PROVIDER NETWORK  
A method of delegating a service order may include periodically establishing a plurality of tiers of service providers. The service order may be routed to one or more service providers from at...
US20120173296 METHOD AND SYSTEM FOR OUTAGE RESTORATION  
A method and system for managing electric grid operation and maintenance are provided. The system includes a work crew locator configured to receive a location of a work crew based on a location...
US20130035974 SYSTEMS, METHODS, AND COMPUTER-READABLE MEDIA FOR INNOVATION CO-CREATION  
Systems, methods, and computer-readable code stored on a non-transitory media for creating an innovation co-creation ecosystem by one or more computing devices, including designing an innovation...
US20130185107 SYSTEMS, METHODS AND COMPUTER READABLE MEDIA FOR MATCHING INDIVIDUALS WITH ORGANIZATIONAL JOBS/ROLES  
Systems, methods and computer readable media for matching individuals with jobs/roles include using profiles of the individual and profiles of the job/roles.
US20130096970 TOOL FOR DYNAMIC TEAM SELECTION FOR IMPROVED PERFORMANCE  
A team selection tool intelligently selects prospective team members in an objective manner to form a team. The team selection tool receives goal information including a goal for the team to...
US20140229211 MANAGEMENT AND ALLOCATION OF SERVICES USING REMOTE COMPUTER CONNECTIONS  
A computer-implemented method for allocating services among a plurality of service operators where each capable of providing at least one service and each service operator operating a respective...
US20140365255 SYSTEM AND METHOD FOR APPLYING PREDICITIVE ANALYSIS TO DETERMINE CLIENT SUPPORT REQUIREMENTS BY MEANS OF INDIRECT USER INTERACTION  
Systems and methods enable the processing of a customer-support request by allowing customers to initiate a support request through a computing device without the need for the customer to provide...
US20150106143 Optimizing Allocation of Configuration Elements  
Systems and methods for optimizing allocation of configuration elements in a service engagement. A plurality of Service Level Agreements (SLAs) corresponding to a service engagement is received. A...
US20140149162 Methods for tacit knowledge management and for transferring and developing tacit knowledge  
The matter addressed in the present document refers to two methodologies for Tacit Knowledge Management Levels of Similarity and Levels of Immersion. Respectively, they qualify professionals'...
US20140081688 SYSTEMS AND METHODS FOR ASSIGNING ACCOUNT OWNERSHIP IN AN ON-DEMAND SYSTEM  
The technology disclosed relates to automated assignment of sales opportunities and recommendations for assignments in an on demand system. In particular, it relates to customizing assignment of...
US20130124246 CATEGORY BASED ORGANIZATION AND MONITORING OF CUSTOMER SERVICE HELP SESSIONS  
A method and computer readable medium are provided for monitoring customer support sessions based on at least one category associated with the customer support sessions. A request from an...
US20150100360 AUTOMATED METHOD AND SYSTEM FOR SELECTING AND MANAGING IT CONSULTANTS FOR IT PROJECTS  
Techniques for selecting and managing IT consultants and IT projects are described. In one example embodiment, a list including IT consultant roles needed for performing various types of IT...
US20140278636 CADDIE MANAGEMENT SYSTEM  
A request for caddie services at one or more tee times is received over a network. From information stored in a database about two or more caddies, one or more caddies are selected for performing...
US20120066017 System and Method for Utilizing Industry Specific Competencies to Maximize Resource Utilization  
A computer-implemented method for identifying requirements associated with a job type and to matching personnel to the requirements including identifying any deficiencies in satisfying the...
US20140122145 SYSTEMS AND METHODS FOR SCHEDULING KNOWLEDGE SHARING SESSIONS  
A flexible scheduler for matching knowledge seeker(s) with a knowledge provider of a specific subject matter is provided. The scheduler searches a knowledge provider database to identify at least...
US20110161129 EXPERT LOCATOR BASED ON USER POLLING  
According to one embodiment of the present invention, a method for locating experts is provided. The method includes receiving a first query from a first user requesting the identity of persons...