Match Document Document Title
US20100250318 Apparatus, Methods and Articles of Manufacture for Addressing Performance Problems within an Organization via Training  
Apparatus, methods and articles of manufacture are provided to address performance gaps within an organization. Initially, a gap between actual work performance and expected work performance by a...
US20100274600 METHOD AND SYSTEM FOR MANAGING FIELD CONVERTIBLE CUSTOMER REPLACEABLE COMPONENTS  
A method and system for managing field convertible operator replaceable components associated with a rendering device. A file that defines a set of operator replaceable components can be created...
US20080183545 METHOD AND APPARATUS FOR DESIGNING AND PLANNING OF WORKFORCE EVOLUTION  
Mathematical means and methods are used within the context of mathematical models of a workforce evolution to address key issues in workforce design and planning. Examples of such mathematical...
US20060047556 Method and system for staffing  
Methods and systems of resource planning are described. In one embodiment, a rule set, that defines an authority of a program planner to create at least one project role, is evaluated. A...
US20070124191 Method and system for selecting participants in an online collaborative environment  
A method and system to select one or more participants in an online collaborative process are provided. The method includes receiving selection information and identifying a potential list of the...
US20060004616 Method and system for solution design and recording medium  
A solution design method and system for designing solution specification and estimating a period and a price speedily on the basis of customer needs, the budget of solution, the target period of...
US20120271675 DYNAMIC CANDIDATE ORGANIZATION SYSTEM  
One embodiment includes a dynamic candidate queuing system. The dynamic candidate queuing system includes a network comprising a server communicatively coupleable with one or more other computers....
US20090248464 Method, system and apparatus for managing context  
A method, system and apparatus of managing context is provided. A current context is determined. It is determined if a context object associated with the current context exists in a shared memory...
US20140067452 INTELLIGENT WORK MANAGEMENT BASED ON SATELLITE NAVIGATION SYSTEM DATA AND NETWORK NODE DATA  
A method, computer program product, and computer system for intelligently assigning a work task to an agent. From a database, the computer system retrieves information of a location of the work...
US20130013362 METHOD AND APPARATUS FOR A CRYPTOGRAPHICALLY-ASSISTED COMMERICAL NETWORK SYSTEM DESIGNED TO FACILITATE AND SUPPORT EXPERT-BASED COMMERCE  
The present invention is an expert matching method and apparatus for managing communications between an expert having particular qualifications and an end user seeking a solution to an expert...
US20080167930 METHOD AND STRUCTURE FOR END-TO-END WORKFORCE MANAGEMENT  
A workforce management tool includes an input section that receives data from one or more data sources that together reflect data of substantially an entirety of a workforce of an organization. A...
US20120259540 METHODS AND SYSTEMS FOR WORKFORCE MANAGEMENT  
Systems and computer-implemented methods for managing a workforce include receiving a request for support including a location of the request for support, converting the request for support into a...
US20050261951 Method and apparatus for processing marketing information  
A system and method (FIG. 2) for processing marketing information obtained through various sources. Marketing information, for example, a sales lead can be stored in a database (50), allowing...
US20070282622 Method and system for developing an accurate skills inventory using data from delivery operations  
A method and system for obtaining and storing accurate skills data relative to human resource objects of an enterprise. Relevant data is extracted from runtime processes that monitor the...
US20050080658 Method and system for determining a near optimal resource schedule  
Method and system for determining a near optimal schedule of resources in linear time by providing an optimal resource ordering scheme that increases customer satisfaction and resource...
US20140108079 WORK SKILLSET GENERATION  
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for analyzing work skills. In one aspect, a method includes receiving work task data specifying a...
US20130018686 WORK SKILLSET GENERATION  
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for analyzing work skills. In one aspect, a method includes receiving work task data specifying a...
US20080221977 Method for Statistical Process Control for Data Entry Systems  
A method for integrated or Web based statistical process control of a data capture/data entry system we call AIMED@Q SPC™ (“Automatic Integration and Management of Enterprise Data...
US20140122143 OPTIMIZING RESOURCE ASSIGNMENT  
A system is described that has a first engine configured to determine an assignment of a resource to a task. The assignment is based on a schedule representation comprising at least resource...
US20150262110 SYSTEMS AND METHODS FOR UTILITY CREW FORECASTING  
A system includes a utility analytics system having a memory configured to store an event forecaster. The utility analytics system also includes a processor communicatively coupled to the memory....
US20130110567 HUMAN CAPITAL ASSESSMENT AND RANKING SYSTEM  
The present invention provides a method and system for tracking career data using a computing environment. In one embodiment, this operates in a software as a service platform across a networked...
US20070276717 Headcount estimating system, method and tool  
A method, system and tool are disclosed for estimating headcounts. An input and selected metric are received. The metric is selected based on a span of control. A full-time equivalent is...
US20170186109 OIL-FIELD TRUCKING DISPATCH  
Provided is a process including: receiving a tank-nearly-full message indicating that a tank at an oil or gas related facility is or will be ready for a truck to unload and transport fluid...
US20170185946 Candidate Answer Fraud for Worker Assessment  
Particular embodiments may receive results from completion of a first set of a plurality of iterations of a workflow, the workflow comprising one or more tasks performed by one or more workers. A...
US20170185944 Best Worker Available for Worker Assessment  
Particular embodiments may receive, by one or more processors of an information processing system, results of a benchmark task performed by a set of one or more workers. Performance of each of the...
US20170185943 DATA ANALYSIS FOR PREDICTIVE SCHEDULING OPTIMIZATION FOR PRODUCT PRODUCTION  
At least one human resource sufficient to fulfill a received production order may be retrieved from a human resources database in which individual human resources are characterized based on skill...
US20170185942 GENERATION OF OPTIMAL TEAM CONFIGURATION RECOMMENDATIONS  
Embodiments include method, systems and computer program products to generate optimal team configuration recommendations. In some embodiments, parameters and project data associated with a project...
US20170178055 COLLABORATIVE PLANNING  
An aspect of collaborative planning includes receiving plan drivers that collectively span multiple knowledge domains, and receiving user profiles, each of which specifies domain-specific data...
US20170169392 AUTOMATIC BILL OF TALENT GENERATION  
A method and system comprising at least one database to store process model information comprising logical process model information and human resource dependency information. The human resource...
US20170161669 METHOD AND SYSTEM FOR SUBMITTING CONTENT DELIVERY TASKS  
A submitting method, system, and non-transitory computer-readable medium are provided for content delivery tasks. The method includes: receiving a plurality of task submitting requests from a...
US20170154340 COMPUTERIZED OPTIMIZATION OF CUSTOMER SERVICE QUEUE BASED ON CUSTOMER DEVICE DETECTION  
Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on...
US20170154339 SYSTEMS AND METHODS FOR PROVIDING PEER TO PEER TECHNICAL SUPPORT FOR DEVICES OVER A NETWORK  
A method is described that includes receiving identification of a drone configuration from at least one user. The method includes receiving identification of training abilities from a plurality of...
US20170154313 PERSONALIZED JOB POSTING PRESENTATION BASED ON MEMBER DATA  
Techniques for presenting a personalized job posting are described. A job publisher can access member data of a first member from a member database and a plurality of job postings from a job...
US20170154298 CLOUD-BASED GLOBAL ALARM ANNUNCIATION SYSTEM FOR INDUSTRIAL SYSTEMS  
A cloud-based global alarm annunciation broker assist in locating and contacting suitable technical support personnel in response to detected alarm events at a plant facility. The system comprises...
US20170154297 PURCHASE SUPPORT  
Purchase support can include a resource identifier including identifying information, a purchase, a support agent that has a capability to support the purchase, and a web-based real-time...
US20170154296 PRIORITIZING CONTEXTUAL INFORMATION SYSTEM, METHOD, AND RECORDING MEDIUM  
A prioritizing contextual information method, system, and non-transitory computer readable medium including dividing users into one or more groups, each group being associated with a task to be...
US20170148108 SYSTEM AND METHOD FOR CROWD SOURCING  
A method for crowd sourcing tasks may include identifying a group of potential candidates for crowd sourcing. Each candidate of the group of potential candidates may be identified based on the...
US20170147961 ADJUSTMENT OF CHANGE REQUESTS  
A method, computer program product and a computer system is provided. A processor receives a change request. A processor identifies a category of the change request. A processor identifies at...
US20170140474 SYSTEM AND METHOD FOR A MICRO-TRANSACTION BASED, CROWD-SOURCED EXPERT SYSTEM THAT PROVIDES ECONOMIC INCENTIVIZED REAL-TIME HUMAN EXPERT ANSWERS TO QUESTIONS, AUTOMATED QUESTION CATEGORIZATION, PARSING, AND PARALLEL ROUTING OF QUESTIONS TO EXPERTS, GUARANTEED RESPONSE TIME AND EXPERT ANSWERS  
The present invention relates generally to the field of providing a computer-implemented system and method that provides a micro-transaction based, crowd-sourced expert system marketplace in which...
US20170140323 FACILITATING COMMUNICATION SESSIONS BETWEEN CONSUMERS AND SERVICE PROVIDERS  
Disclosed herein is a method and system for facilitating communication sessions between a service provider and a consumer. More specifically, the embodiments described herein are directed to...
US20170140322 SELECTING A PLURALITY OF INDIVIDUALS AND AI AGENTS TO ACCOMPLISH A TASK  
The present invention provides a method, system, and computer program for selecting a plurality of workers to accomplish a task. The method includes: identifying a task from a description;...
US20170132724 DEFECT MANAGEMENT  
Technical solutions are described to for assigning a team to resolve a defect during a manufacturing process. The method includes identifying a root cause of a defect from a root cause database by...
US20170132682 Method and Apparatus to Automatically Provide Associate Assistance to a Customer  
A central computer system determines, via a product located in a retail shopping facility, that a customer is engaged with the product. The central computer system then automatically determines an...
US20170132555 SEMI-AUTOMATED MACHINE LEARNING PROCESS TO MATCH WORK TO WORKER  
Present invention discloses a semi-automated computer implemented system and method that in combination with human expertise assures the best suited available worker for a customer's project or...
US20170124676 METHOD AND APPARATUS FOR RESOURCE PAIRING  
A method and apparatus for pairing resources to equipment is provided herein. During operation a resource pairing engine (RPE) determines public-safety officers at the incident scene, determines...
US20170124506 Rules Based Driver Selection  
A method includes receiving a request for a ride from a user via a computer-implemented driver assignment platform; for each of multiple drivers, implementing, by the driver assignment platform,...
US20170124505 DISPATCH CONTROLLER AND METHOD FOR ASSIGNING A ROLE OF PURSUIT VEHICLE  
A method and dispatch controller for assigning roles to responder units in a suspect pursuit. The method and controller include determining that the suspect pursuit is active and identifying a...
US20170116558 Unmanned Aircraft System Deployment and Analytics Using the Same  
Systems and method for managing deployment of UAS and analytics using the same, are disclosed. One method includes receiving first data comprising a criteria associated with a UAS operation,...
US20170109683 MENTOR IDENTIFICATION SYSTEM  
Identifying mentors may include, responsive to receiving a mentorship request, generating search parameters, using a central request processor, from the mentorship request, and distributing the...
US20170103472 DISTRIBUTED ELECTRONIC DOCUMENT REVIEW IN A BLOCKCHAIN SYSTEM AND COMPUTERIZED SCORING BASED ON TEXTUAL AND VISUAL FEEDBACK  
A blockchain configured system and a method for facilitating an expertise driven review and scoring of electronic documents in a crowdsourced environment. The system includes a server computer, a...