Match Document Document Title
US20060277090 STAFF SCHEDULING  
Methods are provided of creating a deployment plan for staff members with single or multiple qualification for performing activities, each activity requiring at least a single qualification. The...
US20050114195 System and method for performing substitute fulfillment information complication and notification  
Disclosed is an Internet-based database system and method (ASP), that enables school districts and temporary employment agencies to automate the dispatching (24/7) of pre-qualified...
US20120209648 RESOURCE MANAGEMENT USING CONSTRAINT PROGRAMMING WITH EFFICIENT ORDERING OF VARIABLES  
A method for resource management includes associating respective variables with resource consumers, and identifying resources as values applicable to the variables. A group of the variables are...
US20100114672 Employee Talent Review Management Module  
Systems for reviewing talent of a number of employees of an organization are described herein. In one of several embodiments, a talent review module comprises a mechanism for gathering information...
US20080300966 INTEGRATED INTERVIEWING AND CAPTURE PROCESS  
One embodiment relates to a method or process for structuring and operating an integrated interviewing and capture process including providing a produced recording of the interview. In one...
US20050091103 Data base module and a method for the determination of personnel data  
A method and furthermore a data base module for the determination of personnel data. The data base module comprises: means for collecting actual competence values with respect to actual or...
US20080189163 INFORMATION MANAGEMENT SYSTEM  
An information management process generates channels that automatically send tasks to different users for different work flow stages according to different attributes assigned to the channel. The...
US20130110568 ASSIGNING WORK ORDERS WITH CONFLICTING EVIDENCES IN SERVICES  
A method of recommending an assignment for a work order includes receiving the work order, retrieving information from the work order, identifying a skill set needed to complete the work order...
US20050038689 Method and system for scheduling employees, allowing schedules to be checked for common errors and allowing employees to check and modify their schedule  
A computer system for allowing employees to be scheduled is described. The system is accessed through a website in the preferred embodiment. Information on the various employees is stored in the...
US20150066554 OPTIMIZING ORGANIZATION AND MANAGEMENT OF TEAMS  
An apparatus, method, and computer program product are disclosed for optimizing organization and management of teams. A data module collects activity data for a user, which is associated with the...
US20120215577 METHOD AND SYSTEM FOR OPTIMIZING CONTACT CENTER PERFORMANCE  
A method for assigning individual contact processing resources of a contact centre to contacts in the contact centre is disclosed. On receiving a new contact at the contact centre, a contact...
US20050283396 Drafting system and method for the music industry  
The present invention provides a system and method for providing a plurality of contestants each an opportunity to obtain a recording contract with participating record label. Each participating...
US20140052487 DEPLOYING DISPATCH FORM WITH IMPLIED WORKFLOWS TO MOBILE DEVICES  
A workflow system allows a user to define dispatch forms for use by workers working on jobs of various job types. A dispatch form is a combination of the form and a query for selecting jobs. A...
US20110060619 Device and method of using a push mode to realize non-real-time media routing  
This invention discloses a device of using a push mode to realize non-real-time media routing, wherein a master control module is used for receiving a queuing request and a routing strategy,...
US20120215579 METHOD AND SYSTEM FOR OPTIMIZING CONTACT CENTER PERFORMANCE  
A method for assigning individual contact processing resources of a contact center to contacts in the contact center is disclosed. On receiving a new contact at the contact center, a contact...
US20050004828 System and method for preference scheduling of staffing resources  
The invention provides a system and method for scheduling resources. In one respect, embodiments of the invention allow workers to indicate preferences for specific shifts during a planning...
US20060085237 Method of improving information technology processes of a business using value stream management  
A method for improving an information technology process of a business comprises the steps of selecting an administrative value stream having a series of steps, preparing a current state value...
US20120101867 System for Automatic Assignment of Agents in Inbound and Outbound Campaigns  
A workforce-management application is provided, resident on a digital medium, for reallocating human resources between two or more interaction-processing subsystems in a contact center. The...
US20060259337 System and method for managing business partner qualifications  
A system and method for managing business partner qualifications. According to one embodiment, an application receives a request by an external business partner to assign a qualification to an...
US20050216322 Data structure with experience descriptors  
A data structure includes two or more data records, each of which includes a first data field and a second data field. The first data field defines an analyst that is available to provide paid-for...
US20100191583 Accreditation Tracker  
Methods, computer-readable media, and apparatuses support the accreditation of an employee based on training provided to the employee. Different employment areas are supported, including services...
US20110112879 METHOD AND APPARATUS TO MANAGE A WORKFORCE  
A method for managing a workforce is provided. The method includes identifying customer interactions corresponding to an initial work volume handled by a workforce, and identifying comments within...
US20120053978 SELF-CONTAINED WEB-BASED COMMUNICATIONS PLATFORM FOR WORK ASSIGNMENTS  
The present invention extends to methods, systems, and computer program products for a self-contained web-based communications platform for work assignments. Embodiments of the invention provide a...
US20080183538 Allocating Resources to Tasks in Workflows  
Previous workflow engines have typically used definitions of workflows with tasks having pre-assigned resources or resources computed by earlier tasks in the workflow. Also, previous workflow...
US20100198647 TECHNICAL HOTLINE RESOURCE MANAGEMENT METHOD AND SYSTEM  
A technical hotline resource management method and system provides a business solution for contact centers which receive contacts both through telephone-based inquiries and web-based inquiries....
US20090119147 SYSTEMS AND METHODS FOR TECHNICAL SUPPORT BASED ON A FLOCK STRUCTURE  
An embodiment relates generally to a method of providing technical support. The method includes providing for a plurality of technical groups. Each technical group specializes in a technical area...
US20080103869 System and method for obtaining technical support services over a network  
A system and method for obtaining technical support services over a network. A registered seeker of technical support services submits a search request to a task matching server. The search...
US20090024441 APPARATUS AND METHODS FOR INFORMATION SHARING ACROSS ORGANIZATIONS  
A method of leveraging disperse expertise is disclosed. The method comprises identifying a problem to be solved; searching a database of experts; locating one or more experts to solve the problem;...
US20050096961 METHOD AND SYSTEM TO DETERMINE A NEED TO HIRE A NEW EMPLOYEE TO WORK WITHIN A MANUFACTURING SYSTEM  
A computer-implemented method and system for determining a need to hire a new employee. The need to hire a new employee is determined and based on a labor resource planning agent (LRPA) which...
US20080221961 ONLINE COLLABORATIVE GOAL MARKETPLACE  
A computer-implemented, online collaborative goal marketplace is provided. The marketplace may include a server programmed with the following modules: a goal creation module, a contribution...
US20070208588 SYSTEM FOR DEVELOPING A VALUES-BASED, BEHAVIOR-DRIVEN HUMAN RESOURCES SYSTEM  
The present invention includes a software system for developing a values-based, behavior-driven human resources system for at least one organization that includes a plurality of personnel. The...
US20080097804 SYSTEM AND METHOD FOR DEVELOPING AND MANAGING A MANUFACTURING PROCESS  
A method for developing and managing a manufacturing process may include presenting a graphical user interface to define a project for developing and managing the manufacturing process for a...
US20090012835 Methods for Increased Compensation for Hourly Wage Employees  
Three interrelated methods are presented for providing increased compensation of hourly wage and salaried employees based upon performance requirements and results. The present invention includes...
US20090177518 Method, system and program product for filling job orders  
A method, system and program product are disclosed for filling job orders, the method comprising: creating electronically a respective commitment reservation for each of a plurality of workers,...
US20120116829 OPERATIONS MANAGEMENT METHOD  
An operations management method 1000 is disclosed herein and in one embodiment, the method 1000 includes at Stage 1 determining at least one competitive gap of the business and identifying at...
US20080040193 System and method for dynamic staff bidding  
A system and method for implementing a dynamic staff bid system of scheduling and time slotting of staff personnel by administrative personnel. The present invention with the matching engine...
US20150081363 Group-Oriented Software Development  
A group-oriented software development technology is described. A software development project with a set of project parameters may be defined. The software development project may be divided into...
US20080167936 System and Method for Generating and Evaluating an Innovation  
A method for systematically generating and evaluating an innovation. The method includes identifying and selecting a new opportunity. The method also includes conceptualizing the new opportunity...
US20060277085 Method and system for supplying a number of service providers with technical service devices  
A method for supplying a number of service providers with technical service devices makes is possible to reduce the expense incurred by a service provider for supplying its service employees with...
US20080208671 SYSTEM AND METHOD FOR MATCHING PEOPLE AND JOBS USING SOCIAL NETWORK METRICS  
A computer-implement method and the associated system of computing resources provides an automated work force management capability that optimizes work assignments for individual workers using...
US20060173724 Methods and apparatus for work management and routing  
Methods and apparatus for service-level based and/or skills-based assignment of a work item to one (or more) of a plurality of resources based on fitness, for example, of skills required by the...
US20090292581 SYSTEM, METHOD AND COMPUTER-ACCESSIBLE MEDIUM FOR MAKING WORKER DISTRIBUTION PLAN ON THE BASIS OF UPDATED SKILL ASSESSMENT DATA  
According to exemplary embodiments of the present invention, system, method and computer accessible medium can be provided for making a worker distribution plan on the basis of updated skill...
US20090182598 METHOD AND SYSTEM FOR PLANNING OF SERVICES WORKFORCE STAFFING USING HIRING, CONTRACTING AND CROSS-TRAINING  
A method and system for workforce planning in one aspect provide an optimization model that produce, based on the availability profile and the demand profile of skill types, a workforce plan...
US20080244605 Method for task and resource management  
A method is disclosed for task and human resource management. In one embodiment, the method determines a set of skill information. The set of skill information includes at least one task skill and...
US20070067199 System and method for selecting a best-suited individual for performing a task from a plurality of individuals  
The present invention provides a computer implemented system and method for selecting a best-suited individual for performing a task from a plurality of individuals. The method including...
US20070282655 Method and apparatus for discovering and utilizing atomic services for service delivery  
A method, apparatus and computer readable medium for identifying and partitioning atomic services in an information technology (IT) environment are included within the invention. More...
US20070250370 Scheduling application and distribution method  
A scheduling application providing information and management through SMS messaging and other related communication methods is proposed. The application can allow a user to create and modify a...
US20100169150 METHOD AND SYSTEM FOR ASSIGNING STAFF AS A SERVICE IN A SERVICE NETWORK WITHIN A COMPONENT BUSINESS MODEL ARCHITECTURE  
A method and system are provided for using a component business model (CBM) architecture to provide a staff assignment service to an enterprise. A staff assignment scenario is described in terms...
US20090182609 SYSTEM AND METHOD FOR ASSESSING FIT BETWEEN A BUSINESS ISSUE AND PERCEPTION OF THE ISSUE BY POTENTIAL SOLUTION PROVIDERS  
A system is provided for screening requests for proposal and matching the requests with high potential solution providers. The system includes a host computer, a screening and matching process, a...
US20050228707 Method for real-time allocation of customer service resources and opportunities for optimizing business and financial benefit  
A method and systems architecture for allocating and adjusting service delivery resources in real-time on the basis of predicting associated financial profits and/or benefits to an organization....