Match Document Document Title
US20170103360 SYSTEM AND METHOD FOR INTELLIGENT TASK MANAGEMENT AND ROUTING BASED ON PHYSIOLOGICAL SENSOR INPUT DATA  
Systems and methods are shown for routing task objects to multiple agents that involve receiving and storing real-time sensor data for multiple agents, receiving tasks and, for each task, create a...
US20170091778 CONTEXT-AWARE SUPPORT INTEGRATION  
Technologies for enabling support providers to integrate into a support application and provide real-time support for requests based at least partly on authorizations associated with the support...
US20170091694 ESTIMATING WORKFORCE SKILL MISALIGNMENTS USING SOCIAL NETWORKS  
Estimation of workforce skill misalignments using social networks are described herein. A selection of geographical regions and a skill cluster is received from a computing device. For a...
US20170091693 TEAM PERFORMANCE BY REFINING TEAM STRUCTURE  
A method for improving team performance by refining team structure includes selecting a team of interest comprising a plurality of individuals, visualizing the team of interest using a graph...
US20170083849 GENERATING A DATABASE OF SKILLS  
Generating a database of skills possessed by a user includes with an electronic interaction tool, detecting an interaction between a requested user and an initiating user with regard to a...
US20170076245 AUTOMATIC PROFILE GENERATOR AND SCORER  
In an approach for dynamically determining a suitable SME for a particular critical situation, a processor receives an initial problem statement. A processor constructs a collaboration channel...
US20170076244 GENERATING A RECOMMENDATION REGARDING A MEMBER OF AN ORGANIZATION  
Generating a recommendation regarding a member of an organization includes extracting skills data with a corresponding timeline from a database for members of an organization to determine skills...
US20170076243 PROFILE SEARCHING AND MATCHING SYSTEM  
A system and method for searching electronic profile data of people or other entities in an organization, and identifying people whose profiles have selected values associated with selected fields...
US20170076242 WORK MANAGEMENT WITH CLAIMS/PRIORITY ASSIGNMENT AND DYNAMIC WORK ALLOCATION  
A work management system for claims/priority assignment and dynamic work allocation has a module configured to cause the processor to receive the plurality of claims from the plurality of claims...
US20170076241 METHOD AND SYSTEM FOR SELECTING CROWD WORKFORCE FOR PROCESSING TASK  
The disclosed embodiments illustrate methods and systems for selecting a crowd workforce for processing a task. The method includes receiving a request from a requestor to process the task. The...
US20170068963 SYSTEM AND A METHOD FOR LEAN METHODOLOGY IMPLEMENTATION IN INFORMATION TECHNOLOGY  
Disclosed is a method and system for providing a resolution to a ticket in an lean information technology framework. In one implementation the method comprises configuring a activity complexity...
US20170068922 METHODS AND SYSTEMS FOR MANAGING SKILLS OF EMPLOYEES IN AN ORGANIZATION  
According to embodiments illustrated herein, there is provided a method for training management in an organization. The method includes determining a skill gap in the organization, wherein the...
US20170061358 INTERESTED CANDIDATES  
Techniques for facilitating a member of an online social networking service to indicate a future career intent are described. Data corresponding to a career intent action by a member of the social...
US20170061357 CROWDSOURCING A TASK  
A system may receive task information identifying tasks to be performed by workers of one or more crowds. The system may obtain worker information describing the workers. The system may determine...
US20170053226 Staff exchange matching method and system  
The invention is a staff augmentation exchange matching system and method that provides sophisticated, automated matching to present relevant staff augmentation exchange opportunities to managers...
US20170046794 SYSTEM FOR SOURCING TALENT UTILIZING CROWDSOURCING  
A system may obtain a work request eligible for crowdsourcing and determine a work request type associated with the work request. The system may provide the work request to a group of talent...
US20170039507 Determining Users for Limited Product Deployment Based on Review Histories  
Methods, systems, and computer program products for determining users for limited product deployment based on review histories are provided herein. A method includes accessing a collection of...
US20170039506 IT SERVICES INTEGRATED WORK MANAGEMENT  
A method and system for work management with respect to delivery of IT services is provided. The method includes identifying via a plurality of integrated computer sensor devices within a work...
US20170039505 METHOD AND SYSTEM FOR CROWDSOURCING TASKS  
The disclosed embodiments illustrate methods and systems for crowdsourcing a task. The method includes identifying a first set of workers from workers, based on a performance of the workers on a...
US20170024681 SYSTEMS AND METHODS FOR DYNAMIC ALLOCATION OF MOBILE AGENTS  
Systems and methods for dynamic allocation of mobile agents to attend to customer needs by scheduling appointments between customers and mobile agents, the system including a receiving module, a...
US20170024680 MULTI-DIMENSIONAL APPROACH TO AGENT ASSIGNMENT  
Embodiments described herein provide an efficient multi-dimensional routing algorithm that takes into account decision factors including but not limited to skills of the agents, a channel to be...
US20170024679 PERSONALIZED USER SELECTION OF REMOTE VIDEO ASSISTANTS BASED ON REMOTE VIDEO CALL HISTORY  
The present invention relates to creating personalized user selection of remote video assistants based on the user's recent remote video assistant history. In this regard, once a user logs in to a...
US20170017915 COLLABORATIVE EXPERTISE NETWORKING SYSTEM AND METHOD  
Embodiments are directed to an apparatus or method that includes among other features, a search engine configured to permit a user to search the profiles of other users, a storage medium...
US20170017914 METHOD AND SYSTEM FOR MANAGING ONE OR MORE HUMAN RESOURCE FUNCTIONS IN AN ORGANIZATION  
According to embodiments illustrated herein, a method and a system is provided for screening candidates for job opportunities. The method includes grouping the candidates into batches based on...
US20170011325 Provisioning An Integrated Recruiting, Training and Financing Service Via A Network  
A system to receive an instruction to match candidates to a job announcement; identify first qualifications, of each candidate, that match parameters of the job; identify a second qualification,...
US20170011324 DISPATCH SYSTEM FOR MATCHING DRIVERS AND USERS  
A dispatch system in connection with a transport service is provided. The dispatch system receives pick-up requests from requesting users and identifies a plurality of proximate drivers in...
US20160364731 CUSTOMER SERVICE MANAGING METHOD, INFORMATION PROCESSING DEVICE, AND STORAGE MEDIUM  
A customer service managing method includes identifying a clerk to perform customer service from among a plurality of clerks based on a customer service request and clerk terminal information...
US20160364674 PROJECT MANAGEMENT WITH CRITICAL PATH SCHEDULING AND RELEASING OF RESOURCES  
Project management with critical path scheduling and releasing of resources may be provided. In some examples, an application, such as a project management application may receive tasks associated...
US20160350695 Bespoke Service-On-Demand Platform  
A computational system, which is a bespoke service-on-demand platform, is described. One or more computing units of a computational system can receive a request for performing a service associated...
US20160350694 IMPLEMENTING WORKFLOW BASED ON SOCIAL NETWORK NODES  
A work process may be implemented based on social and enterprise networks. Candidate workers involved in the work process may be identified. A work-social network may be generated by merging...
US20160343072 METHOD AND SYSTEM FOR BUSINESS CUSTOMER ON-BOARDING  
The business customer onboarding process enables banks or financial services providers to meet business customer's needs. A user interface is employed to guide a customer or financial advisor...
US20160335584 CREW PAIRING RELIABILITY ANALYZER  
For analyzing pairing reliability is disclosed, an apparatus, a method, and a computer program product are disclosed. The apparatus may include a pairing schedule module that receives a crew...
US20160335583 Systems and Methods for Scheduling Work Items  
Described herein is a computer implemented method comprising processing, using a computer processor, project data to generate a set of solution candidates for an activity of a work item, selecting...
US20160335582 Systems and Methods for Scheduling Work Items  
Disclosed herein is a computer implemented scheduling method. The method comprises processing project data to determine one or more team-specific scheduling solutions for work items, each team...
US20160328671 Skill Performance Evaluation System  
A skill performance evaluation system for determining skill performance metrics for a user. The skill performance evaluation system generates a user profile for a user having a particular craft,...
US20160321597 Device, System, and Method for Team Formation  
A device and method forms a team to be assigned to a requested service. The method as performed by a team service device includes receiving members of a service provider and the requested service,...
US20160314427 DATABASE, INTERFACE, AND METHOD FOR PERSONALIZED, SKILL-SET BASED CRM ENGAGEMENT  
The technology disclosed relates to providing skill-based access control to a set of sales and service opportunities. Specifically, skill-based criteria attributes secure opportunity records each...
US20160307141 Method, System, and Computer Program Product for Generating Mixes of Tasks and Processing Responses from Remote Computing Devices  
A method for evaluation of one or more remote workers is disclosed. The method includes sending a set of tasks. The set of tasks includes a first subset of tasks and a second subset of tasks. The...
US20160307127 SPATIO-TEMPORAL CREW PLANNING  
A method, system, and computer program product to perform infrastructure management include generating models of one or more work shifts, repair tasks, and safety tasks, each of the models...
US20160300178 SYSTEMS AND METHODS FOR AUTOMATED REAL-TIME TASK SCHEDULING AND MANAGEMENT  
Computer-implemented systems and methods are provided for automated task scheduling and management. In some embodiments, a system for automated task scheduling may comprise at least one processor...
US20160292616 SUPPORT PERSON SELECTION DEVICE, SUPPORT PERSON SELECTION METHOD, AND COMPUTER-READABLE RECORDING MEDIUM  
A support person selection device (10) selects a support person who is to provide support that a user seeks. The support person selection device (10) includes a support person candidate extraction...
US20160283906 METHOD AND SYSTEM FOR MATCHING DATA SETS OF NON-STANDARD FORMATS  
A computer-based system and method is described for converting non-standardized resumes and job listings into standardized profiles that can be easily searched, compared and referenced. Attributes...
US20160283888 SYSTEMS AND METHODS FOR USE IN MARKETING  
A computer implemented method is described. The method includes storing historic consultant performance data describing historical interactions between consultants and leads, together with...
US20160275434 Behavioral Profiling with Actionable Feedback Methodologies and Systems  
Embodiments of the present disclosure are directed to behavioral profiling with actionable feedback methodologies and systems. Benchmarking of profiles against empirical data can be utilized to...
US20160267423 SYSTEMS AND METHODS FOR MOBILE WORKFORCE MANAGEMENT SYSTEM TRUSTED AGENT WORK ORDER PROCESSING  
Systems and methods for mobile workforce management system (WMS) trusted agent work order processing are presented whereby an agency requiring extra workforce resources of a third party provider...
US20160253616 Computer Method and System for Determining Expert-Users in a Computer Network  
A computer method and system for ranking computer network portal users is provided. The system and method comprise a ranking module which determines rank of an individual in a community of global...
US20160253615 MOBILE COMMUNICATION SKILLS MATCHING APP  
A mobile computer application system utilizes a communication system to accept the personal skill sets of a plurality of individuals and accepts an inquiry from a person who wishes to see people...
US20160247112 PERSONAL SERVICES PROVIDER GEOGRAPHIC AUTO-SELECTION SYSTEM  
Techniques of selecting a personal service provider. The techniques include using one or more input/output mechanism(s) in computing device(s) to enable interaction with at least a customer...
US20160232475 SYSTEM AND METHOD FOR RATING DRIVERS  
A method for rating drivers includes associating each of a plurality of segments of a route with a respective one of a plurality of segment types. For each of the plurality of drivers, a...
US20160232474 METHODS AND SYSTEMS FOR RECOMMENDING CROWDSOURCING TASKS  
The disclosed embodiments illustrate methods and systems for recommending crowdsourcing tasks. A first crowdsourcing task is received from a requestor. Based on the first crowdsourcing tasks a set...