Matches 1 - 50 out of 440 1 2 3 4 5 6 7 8 9 >


Match Document Document Title
US20130268404 PLATFORM FOR PROVIDING LIFE-CYCLE PRODUCT SUPPORT SERVICES  
A support center receives a first request from a mobile device requesting a support service and establishing a communications session between the user of the mobile device and a support agent to...
US20130013475 Issue Resolution  
Systems and methods of resolving identified issues are provided. In at least some examples, the systems and methods may include receiving an identified issue, such as at an issue resolution...
US20120265696 METHODS FOR PROVIDING DYNAMIC AND PROACTIVE SUPPORT SERVICES  
According to one aspect of the invention, it is determined, at a support center, a relationship between a first product provided by a first vendor and a second product provided by a second vendor....
US20120310842 TECHNICAL SUPPORT AGENT AND TECHNICAL SUPPORT SERVICE DELIVERY PLATFORM  
An embodiment of a method for providing technical support service includes generating a plurality of problem resolutions that are determined to resolve an identified technical problem; attributing...
US20110264322 Method and System of Converting a Generic Tool and Customer Service System into a Specific Tool and Specific Customer Service System  
Provided is a method for converting a generic system into a specifically-branded system after the sale of an item. The method alleviates a supplier's inventory burdens by allowing the supplier to...
US20130018803 SYSTEM AND METHOD FOR PROVIDING TECHNICAL SUPPORT THROUGH A REMOTE SESSION  
A system and computer implemented method for providing technical support through a remote session. The method begins by receiving, at a customer support servicer, a customer support request. Next,...
US20110202424 RICH CONTENT CREATION, DISTRIBUTION, AND BROADCASTING SYSTEM  
A system for creating rich content displayable on a webpage. The system includes content files stored on a server and an editor displayed by a client in a Rich Internet Application (‘RIA’). The...
US20140119531 METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES  
According to one embodiment, a self-service system is to provide self-support knowledgebase (KB) information to allow users to navigate the self-support KB. A monitor is to track user interaction...
US20120265694 ONE-TOUCH PLATFORM FOR PRODUCT REGISTRATION AND SUPPORT  
According to one embodiment, a request is received at a support center a request from a user for registering a product, where the request includes a machine-readable code that uniquely represents...
US20150149366 METHODS TO NOTIFY USER OF DEAD REMOTE BATTERIES  
A method for providing technical support to a user of an electronic device includes requesting that the electronic device transmit a status message to a technical support network. The status...
US20130006781 SYSTEM AND METHOD FOR DISPUTING INDIVIDUAL ITEMS THAT ARE THE SUBJECT OF A TRANSACTION  
A system and method for disputing individual items that are the subject of a transaction includes storing, in a database, a record of a transaction in which a plurality of goods or services were...
US20120130831 SYSTEM AND METHOD FOR DISPUTING INDIVIDUAL ITEMS THAT ARE THE SUBJECT OF A TRANSACTION  
A system and method for disputing individual items that are the subject of a transaction includes storing, in a database, a record of a transaction in which a plurality of goods or services were...
US20130085885 SYSTEM AND METHOD FOR A PHOTOVOLTAIC PLANT MARKET EXCHANGE  
Systems and methods for providing a photovoltaic market exchange that permits registered users to create a request for quote (RFQ) for photovoltaic plant services, receive current RFQs, or submit...
US20140006292 DECISION PROCEDURE FOR CUSTOMER ISSUE RESOLUTION  
An improved technique involves providing a decision procedure to determine whether an unsolved customer problem goes to a public problem-solving forum or internal support. For example, when a...
US20140222499 System and method of integrating plurality of customer care service centers for registering and tracking customer requests using one single platform  
The present invention provides a system and method of integrating plurality of customer care service centers for registering and tracking customer requests using one single platform to address...
US20150170152 SYSTEM AND METHOD FOR PROVIDING ACTIONABLE INPUT BASED ON SOCIAL MEDIA  
A contact center system can receive messages from social media sites or centers. The messages may include a problem encountered by a customer. The system can review messages to identify the...
US20140046858 SYSTEM AND METHOD FOR FOSTERING SOCIAL CUSTOMER SERVICE  
Embodiments of the invention provide systems and methods for handling of customer service questions or requests within a customer relationship management system. According to one embodiment, a...
US20150052067 REMOTE SUPPORT OF COMPUTING DEVICES  
A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content...
US20140156537 POST-TRANSACTION SERVICE USING MOBILE DEVICE  
Embodiments of the invention are directed to systems, methods and computer program products for providing post-transaction service. In some embodiments, a system is configured to: determine a user...
US20140278785 SYSTEM AND METHOD FOR PROVIDING A SOCIAL CUSTOMER CARE SYSTEM  
The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care...
US20130282594 SYSTEM AND METHOD FOR PROVIDING A SOCIAL CUSTOMER CARE SYSTEM  
The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care...
US20130268332 SYSTEMS AND METHODS FOR ENHANCING CUSTOMER SERVICE  
A method is disclosed for determining that a consumer is within an area encompassing a merchant. A visual description of the consumer is transmitted to the merchant. Consumer status information is...
US20140114706 SYSTEM AND METHOD FOR AN AUTOMATED CONCIERGE  
A concierge system that coordinates incoming message requests between a wireless device and a merchant computer system having various service departments to fulfill a requested action. The...
US20120278159 METHOD AND APPARATUS FOR ENHANCING CUSTOMER SERVICE EXPERIENCE  
A technique is taught that improves how an organization engages with customers. In an embodiment, keywords are discovered to optimize for, and to integrate with, advertising systems to advertise a...
US20130282417 SYSTEM AND METHOD FOR PROVIDING A SOCIAL CUSTOMER CARE SYSTEM  
The present invention relates to customer relationship management systems integrated with social media and social networks. More particularly, the invention provides a social customer care...
US20140200937 METHOD AND SYSTEM FOR REQUESTING PRODUCTS AND SERVICES AND RATING EMPLOYEES AND SERVICE LOCATIONS KEYED TO IDENTIFICATION TAGS  
Disclosed is a method and system for entering customer service requests, ratings and reviews in a quality control system, keyed to employee-specific or service location-specific identification...
US20110071950 CUSTOMER-ORIENTED CUSTOMER RELATIONSHIP MANAGEMENT PROCESS AND SYSTEM  
A method and system for customer service and support integrated with social networks includes an Internet available server application where consumers and providers can create their profiles,...
US20100027469 POINT OF SALES AND CUSTOMER SUPPORT FOR FEMTOCELL SERVICE AND EQUIPMENT  
System(s) and method(s) are provided for a femto cell service framework for purchase of femtocell equipment and service and customer support thereof. A point of sale (POS) platform enables...
US20140156536 TRANSACTION PREPARATION USING MOBILE DEVICE  
Embodiments of the invention are directed to systems, methods and computer program products for performing preliminary steps of a transaction on a mobile device. In some embodiments, a system is...
US20130317992 METHOD OF INTERNET REAL-TIME CUSTOMER SERVICE  
The present invention provides a method of Internet real-time customer service, including the steps of: providing an online customer service system connected to Internet; providing an exclusive...
US20120030123 CUSTOMER SERVICE REQUEST EVALUATOR  
Apparatuses, methods, and systems for processing a customer support request for a game are provided. One method includes an operation for receiving a customer support request associated with a...
US20130006874 SYSTEM AND METHOD FOR PRESERVING CONTEXT ACROSS MULTIPLE CUSTOMER SERVICE VENUES  
Disclosed herein are systems, methods, and non-transitory computer-readable storage media for preserving context across multiple customer service venues. A system configured to practice the method...
US20140052644 SYSTEM, SOFTWARE AND METHOD FOR SERVICE MANAGEMENT  
A system, software and a method are provided for management of service issues including knowledge articles, service designs, and performance metrics. Components are linked such that incremental...
US20120259785 AUTOMATED CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND METHOD  
The present invention generally relates to online social networking. Specifically, this invention relates to a system and method for providing a content evaluation and social networking platform...
US20130036062 SYSTEM AND METHOD FOR IMPROVING CUSTOMER SERVICE EFFICIENCY  
The disclosed embodiments relate to a method for improving customer service efficiency. The method preferably comprises receiving information from a customer, identifying an issue based on the...
US20150220935 PAYMENT SERVICE SUPPORT APPARATUS, PAYMENT SERVICE SUPPORT SYSTEM, AND PAYMENT SERVICE SUPPORT METHOD  
Provided is a payment service support apparatus including: a payment waiting state detector which detects a state of a customer waiting for a payment, based on an image obtained by imaging a...
US20120246081 Systems and Methods for Automated Itinerary Modification  
Systems and methods are disclosed which allow for changes to be made to an existing order using an automated system. A user may interact with an automated agent using any communication modality...
US20110208603 CUSTOMER ONBOARDING  
Financial institutions are continuously seeking effective ways “to onboard” customers. As used herein, “to onboard” or “onboarding” refers to a financial institution building its relationship with...
US20150032640 SYSTEM AND METHOD OF PROVIDING PERSONALIZED DEALERSHIP SERVICE  
A method includes managing a customer database for an automobile dealership, identifying a customer in the database when a vehicle of the customer enters in proximity of the automobile dealership,...
US20110119196 CONFEDERATED KNOWLEDGE FOR TWO OR MORE INTERNET-ACCESSIBLE KNOWLEDGE MANAGEMENT SYSTEMS  
In an automated method system for coordinating navigations within two or more knowledge bases that would otherwise be functionally independent, context-continuity is maintained when an automated...
US20140358800 TELECOM MANAGEMENT SERVICE SYSTEM  
Methods and a system to provide telecommunications management services are provided. A method includes receiving a service request for change management or servicing a telecommunications equipment...
US20130124246 CATEGORY BASED ORGANIZATION AND MONITORING OF CUSTOMER SERVICE HELP SESSIONS  
A method and computer readable medium are provided for monitoring customer support sessions based on at least one category associated with the customer support sessions. A request from an...
US20110137809 ESTABLISHING SECURE TUNNELS FOR CUSTOMER SUPPORT  
The present invention is directed to a method and apparatus of establishing a secure tunnel to provide customer support to a customer site. One example method of operating may include transmitting...
US20150088671 PROVIDING CUSTOMIZED ENTERTAINMENT BASED ON WAIT TIME  
Systems and methods are disclosed for providing an entertainment consumption experience based at least in part on a determined wait time for ordered items. Such may generally also take account of...
US20060218020 Products and services insurance security method, product and system, and method of conducting business  
The present invention provides a method, product and system for insuring the cost and/or replacement of goods and/or services purchased and/or acquired by way of wireline or wireless telephone...
US20140006224 SYSTEM FOR PRE-PROCESSING SALES RETURNS  
Systems, methods, and computer program products are provided for pre-processing a sales return. The system may initiate a sales return transaction prior to a customer being physically present at a...
US20140222528 SEGREGATION OF CHAT SESSIONS BASED ON USER QUERY  
Embodiments of the invention relate to chat and, more particularly, to determining an that is to be action taken based on the type of chat session. The resolution of the chat is categorized to...
US20140350969 SYSTEM AND METHOD TO PROVIDE ALTERED BENEFIT BASED ON PREFERRED STATUS  
A method and a system to facilitate differentiated levels of service in a network-based marketplace are described. The system may include a transaction monitor to monitor activity of a user with...
US20110093394 MULTIPLE CUSTOMER AND MULTIPLE LOCATION PC SERVICE PROVIDER SYSTEM  
The present invention contemplates a system whereby a service provider can service a large number of customers (millions) and connect them to their rented PC from millions of locations around the...
US20110137698 SERVICE CALL-AHEAD SYSTEM AND METHOD  
Systems and methods for managing service orders are disclosed herein. A computer implemented method, according to some implementations of the present disclosure, includes storing an estimated...

Matches 1 - 50 out of 440 1 2 3 4 5 6 7 8 9 >