Match Document Document Title
US20110064204 STROKE DIAGNOSTIC AND INTERVENTION TOOL FOR EMERGENCY DISPATCH  
A system and method to assist an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency dispatch protocol includes interrogatories for a dispatcher to ask...
US20120183128 MENINGITIS DIAGNOSTIC AND INTERVENTION TOOL FOR EMERGENCY DISPATCH  
Systems and methods to assist an emergency medical dispatcher in responding to emergency calls are disclosed. A computer-implemented emergency dispatch protocol is provided that includes...
US20130148798 INTELLIGENT CALL LOG AND SCHEDULE INTEGRATION  
Described are embodiments that provide for an intelligent call log. Specifically, in embodiments, a call log module can be provided on a user's phone (or as a sequenced application) that analyzes...
US20150004947 Method for visualizing an IVR system  
The invention is a method of creating a dialstring for use with mobile smartphones and other computer-enabled telephones. A software app designed to implement the method recognizes input from the...
US20150139411 SYSTEMS AND TECHNIQUES FOR PRODUCING SPOKEN VOICE PROMPTS  
Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a...
US20140207464 Systems and Techniques for Producing Spoken Voice Prompts  
Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a...
US20140177811 SYSTEMS AND METHODS FOR COMMUNICATING WITH A CONTACT CENTER  
System and methods for communicating with a contact center are disclosed. A method includes: receiving a first message from a user equipment (UE), wherein the first message is received via a first...
US20110293077 PROCESS-INTEGRATED TREE VIEW CONTROL FOR INTERACTIVE VOICE RESPONSE DESIGN  
An Interactive Voice Response (IVR) system design approach is provided employing a dynamic form that evolves automatically as the user enters content, in order to provide visual guidance relative...
US20110066002 PANDEMIC DIAGNOSTIC AND INTERVENTION TOOL FOR EMERGENCY DISPATCH  
A system and method to assist an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency medical dispatch protocol includes interrogatories for a dispatcher...
US20110044431 Communications History Log System  
A method is provided in which information about one or more telecommunications session characteristics is stored in a communications history log. A prediction is then made for the occurrence of...
US20120189109 METHOD OF TELEPHONE SWITCHBOARD FOR CONNECTING DIRECTLY THE CALLBACK TO THE EXTENSION OF THE ORIGINAL CALLER  
The present invention provides a “Phone Log” in a telephone switchboard for recording the extension numbers, the phone numbers dialed by the extension numbers and the accumulated times. When there...
US20140301537 SYSTEM AND METHOD FOR MANAGING REQUESTS FOR MEDICAL TRANSPORTATION  
A call center for handling requests for medical transportation utilizes a system that assists a call center agent by automatically determining, or prompting the agent to ask for, all information...
US20140328472 System for Managing Spontaneous Vocal Communication  
A computer system providing access to both the Internet and the publicly switched telephone network allows providing an additional dimension of information capture for oral examinations, dating...
US20150237203 System and Method for Automatic Call Scheduling  
A computer system for connecting a user to a scheduled call, including a processor in communication with non-volatile memory and code for receiving a user phone number where the user may be...
US20130259217 Systems And Methods For Managing The Status Of Participants Of A Tele-Networking Meeting  
Systems and methods for managing the status of participants of a tele-networking meeting are disclosed. During a tele-networking meeting, a network device may monitor the talk time of each...
US20110075820 Systems And Methods For Managing The Status Of Participants Of A Tele-Networking Meeting  
Systems and methods for managing the status of participants of a tele-networking meeting are disclosed. During a tele-networking meeting, a network device may monitor the talk time of each...
US20110064211 SYSTEM AND METHOD FOR BUILDING A COMMUNICATION LINK  
This invention discloses a method to build a communication link between a client and a customer service of the dispatching company. The dispatching company has a plurality of dispatch lists, each...
US20110150195 INTERACTIVE INTERCOM SYSTEM FOR BUILDING ENTRY CONTROL  
An interactive building entry control system serves as an “electronic doorman.” The system includes an interactive intercom system that acts as an intermediary between visitors to a building and...
US20110306319 Telephone Security System  
Novel methods and devices for securing telephone access. A security code is associated with a phone number that is to be secured. A securing device that stores the security code is connected with...
US20110058660 SYSTEM AND METHOD FOR CALL LOGGING AND RETRIEVAL  
A system and method for call logging and retrieval includes receiving a call log of a first call made by a user. The call log of the first call may include, for example, the start and end time of...
US20130322608 MULTI-CHANNEL INTERACTIVE MESSAGE RESPONSE SYSTEM  
The current application is directed to a multi-channel interactive message response system that allows for interaction between users and the multi-channel interactive message response system...
US20100329441 Remotely controlled speakerphone providing access security  
A phone having activation by password or control codes that are transmitted by an authorized caller for validation of an incoming call and for control of the phone.
US20110103559 Voice Response Systems Browsing  
A method for voice browsing an integrated voice response server is described. The method includes visually displaying a representation of a choice tree for a service, where the service includes an...
US20120196558 EMERGENCY CALL ANALYSIS SYSTEM  
A method for communicating information associated with emergency calls communicated to emergency response centers includes receiving, by an emergency call analysis system, emergency call...
US20130177144 Global Tree Rules For an Interactive Voice Response System  
Methods, computer readable media, and apparatuses for managing calls in an interactive voice response system are presented. According to one or more aspects, a call from a user or customer is...
US20130281044 ALARM SYSTEM CALL-BACK NUMBER PROVISION AND RETRIEVAL  
A control panel of an alarm system at a premises stores call-back numbers/addresses and provides these to a monitoring center, as required. In embodiments, the call-back numbers/address may be...
US20140307866 SYSTEM AND METHOD FOR TELEPHONE CALL ROUTING USING A RELATIONAL ROUTING MATRIX  
A system, method, apparatus, means, and computer program code is provided wherein a telephone call is received. A telephone call routing matrix is accessed, from a relational database platform, to...
US20140161247 SYSTEM AND METHOD FOR TELEPHONE CALL ROUTING USING A RELATIONAL ROUTING MATRIX  
A system, method, apparatus, means, and computer program code is provided wherein a telephone call is received. A telephone call routing matrix is accessed, from a relational database platform, to...
US20110255672 Methods, Systems, and Products for Notifications  
Methods, systems, and products provide voicemail notifications. A first notification is received that indicates a caller has recorded a voicemail. In response to the first notification, the...
US20060133597 System for protecting personal information of a customer when receiving on-line services from a service provider  
Disclosed is an information protection system of an on-line service provider connected with customers' telephones through a telephone network for protecting important personal information of the...
US20150256662 PHONE FRAUD DETERRENCE SYSTEM FOR USE WITH TOLL FREE AND OTHER FEE GENERATING NUMBERS  
An automated method for determining the validity of an incoming phone call including receiving an incoming phone call, activating a controller in response to receipt of the incoming phone call,...
US20100323619 Headset Adapter and Methods for Communicating Between a Hands-Free Headset and a Landline Telephone  
A hands-free headset adapter comprises a first telephone connector configured to couple with the base unit of a landline telephone; a second telephone connector configured to couple with the...
US20110222672 SYSTEM AND METHOD FOR PROVIDING VOICE MESSAGING WITH DYNAMIC CONTENT  
A system and method for creating and distributing messages including dynamic content is provided. In one form, an entity provides a plurality of content segments for use in building a dynamic...
US20130005309 Method and System for Indicating Telephone Availability  
A telephone system is provided which allows a user to indicate their availability to receive phone calls and allows users to determine which other users are available to receive phone calls. The...
US20130101102 System and Method for Inbound Call Billing  
A system and method for billing an incoming communication. A code is received from a calling party during the incoming communication. Expenses of the incoming communication are allocated to an...
US20120121073 Dial Capture Alarm Interface with Integrated Voice  
In one aspect of the present invention there is provided a system that provides for one or more of the following: (a) allows a dial capture alarm communicator to both send event data and provide a...
US20150092928 EMERGENCY INCIDENT CATEGORIZATION AND ALERTING  
A method and system for identifying and addressing community issues that burden the emergency response system, the method including receiving an electronic report for an incident, matching a...
US20120321071 TECHNICAL SUPPORT AGENT AND TECHNICAL SUPPORT SERVICE DELIVERY PLATFORM  
An embodiment of a method for providing technical support service includes generating a plurality of problem resolutions that are determined to resolve an identified technical problem; attributing...
US20140270116 SYSTEM AND METHOD FOR DELIVERING A TARGETED MESSAGE TO A CALLING PARTY  
A system and method performed by a telephony system for delivering a targeted message to a calling party is disclosed. The system and method includes receiving a request for communication...
US20150085999 System and Method for Tracking Persons of Interest Via Voiceprint  
Disclosed are systems, methods, and computer readable media for tracking a person of interest. The method embodiment comprises identifying a person of interest, capturing a voiceprint of the...
US20130177141 System and Method for Tracking Persons of Interest Via Voiceprint  
Disclosed are systems, methods, and computer readable media for tracking a person of interest. The method embodiment comprises identifying a person of interest, capturing a voiceprint of the...
US20100329433 Method and system for enabling emergency calling from nomadic VoIP extension telephones  
A method and system for handling calls to emergency telephone numbers by a VoIP telephone that is configured as an extension to a home telephone. The VoIP telephone is provided with a home...
US20140161246 METHODS AND SYSTEMS FOR ENHANCED DIRECTORY ASSISTANCE USING WIRELESS MESSAGING PROTOCOLS  
Directory assistance provides telephone number look up services to callers based on the business or caller name as listed in a telephone directory. In the prior art, directory assistance provides...
US20120275590 SYSTEM AND METHOD FOR EFFECTING PREARRANGED NOTIFICATION FOLLOWING PLACING OF A CALL USING A PREDETERMINED NUMBER  
A system for effecting at least one prearranged notification after a calling instrument places a call using a predetermined number; the system including: (a) a jack unit for coupling the calling...
US20140254773 EMERGENCY CALLING TECHNIQUES  
Embodiments of the invention provide systems and methods for handling emergency calls. According to one embodiment, handling an emergency call can comprise receiving an emergency call from a...
US20140314224 SYSTEM AND METHOD FOR QUALITY AUTO-BLENDING IN CALL ROUTING  
A system and method blend particular quality considerations into the process of expanding the route choices in a route table, such that more calls can be successfully routed while maximizing...
US20150078546 DIALER FOR CALL ROUTING SYSTEMS  
A method for connecting a smartphone to a telephone via a call routing system includes presenting by the smartphone of a list of destination telephones that are connectible to the smartphone via a...
US20140169535 DELIVERY OF ALARM SYSTEM EVENT DATA AND AUDIO OVER HYBRID NETWORKS  
Delivery of alarm system event data and audio over hybrid networks is described. In one embodiment, delivering alarm system event data includes detecting an alarm event and communicating alarm...
US20120250833 Delivery of Alarm System Event Data and Audio Over Hybrid Networks  
Delivery of alarm system event data and audio over hybrid networks is described. In one embodiment, delivering alarm system event data includes detecting an alarm event and communicating alarm...
US20110243311 Method and System for Automatic Call Tracking and Analysis  
Methods and systems for automatic phone call tracking and analysis of the content and outcomes of a call are provided. These systems may provide businesses with the ability to track and view...