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Match Document Document Title
US20130177144 Global Tree Rules For an Interactive Voice Response System  
Methods, computer readable media, and apparatuses for managing calls in an interactive voice response system are presented. According to one or more aspects, a call from a user or customer is...
US20110222672 SYSTEM AND METHOD FOR PROVIDING VOICE MESSAGING WITH DYNAMIC CONTENT  
A system and method for creating and distributing messages including dynamic content is provided. In one form, an entity provides a plurality of content segments for use in building a dynamic...
US20100329434 MESSAGING SYSTEMS AND METHODS  
Managing voice messages across multiple voicemail systems. A server acts as a gateway and interacts with multiple voicemail systems and with multiple user devices. The server can retrieve voice...
US20140301538 SYSTEM AND METHOD FOR HIGHLY ASSURED DELIVERY OF AN IMPORTANT SEGMENT OF AN AUTOMATED CALL  
System and method to administer an outbound automated call from a call center, including: starting playback of an automated message during a call from a caller to a callee, wherein the message...
US20110150193 SYSTEM AND METHOD FOR MONETIZING TELEPHONE CALLS TO DISCONNECTED BUSINESS LISTINGS  
A method includes developing a call profile for a call that has been identified for intercept treatment, the call comprising a call from a caller to a disconnected listing. The developing...
US20120281821 System and Methods for Enhanced Multimedia in VoIP Networks  
Calls placed to a call recipient bypass the terminating messaging system, creating an enhanced message in the call originator's messaging system and delivering the enhanced message using alternate...
US20120328088 Targeted On-Hold Messaging System and Method Thereof  
A method for providing on-hold messaging, wherein the method receives a telephone call placed by a caller to a target, generates caller information, selects a first message based on that caller...
US20120213219 IN-VOICEMAIL-SESSION CALL TRANSFERS  
In one embodiment, a voicemail system stores a voicemail message left by a first caller for a second caller. The voicemail system facilitates the transfer of a call out of a playback of the...
US20120250838 On-Demand Call Blocking Service  
In a telecommunication system configured to provide a connection between a caller and a callee via a telephone network, wherein the telephone network is configured to connect the caller and the...
US20100290601 Method for Characterizing System State Using Message Logs  
A method that enables the run-time behavior of a system to be analyzed is disclosed. By analyzing the totality of the messages in the log or logs system behavior can be better understood. The...
US20110044437 Method and System for Presenting Dynamic Commercial Content to Clients Interacting with a Voice Extensible Markup Language system  
A system for selecting a voice dialog, which may be an advertisement or information message, from a pool of voice dialogs and for causing the selected voice dialog to be utilized by a voice...
US20130156171 SYSTEM AND METHOD FOR SERVICING A CALL  
A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by...
US20130156170 SYSTEM AND METHOD FOR SERVICING A CALL  
A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by...
US20130156165 SYSTEM AND METHOD FOR SERVICING A CALL  
A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by...
US20120307985 Method and Apparatus for Connecting a Caller Previously Diverted to Voicemail  
Disclosed is a method and apparatus for enabling communication between a first party and a second party. The method and apparatus determine that the second party is calling the first party while...
US20110064207 System for Advertisement Selection, Placement and Delivery  
An advertisement delivery system for publishing a voice-enabled advertisement chosen among multiple voice-enabled advertisements to a specific voice application version chosen among multiple voice...
US20120148036 SYSTEMS AND METHODS FOR HANDLING CALLS ASSOCIATED WITH AN INTERACTIVE VOICE RESPONSE APPLICATION  
A method for processing a call is provided. The method includes receiving an inbound call leg via a network device. The inbound call leg is processed using an interactive voice response (IVR)...
US20120321056 On-Hold Message System  
A programmable in-the-skin or intelligently connected message on hold delivery system is disclosed which comprises a message storage system and a processor for generating prompts which are...
US20110176665 METHOD, SYSTEM, AND COMPUTER PROGRAM PRODUCT FOR CONTACTING INTENDED CUSTOMERS  
A method, system, and apparatus are used to contact an intended customer. In one embodiment, one or more notification details associated with an intended customer are received. The notification...
US20140029737 Conserving Call Logic During Handoff  
Conserving call logic during handoff may be provided. First, a call may be received at a first server. Next, the first server may determine that it cannot handle the call. Then the call may be...
US20120076282 TELEPHONE NOTIFICATION METHOD AND SYSTEM, SIGNALING MONITORING UNIT AND SERVER  
A telephone notification method and system, a signaling monitoring unit and a server are disclosed. The telephone notification method comprises that: acquiring a hang-up signal of a target user...
US20120170724 METHOD AND SYSTEM FOR DELIVERING MESSAGES  
A method and apparatus for delivering a message. A plurality of audio messages destined for a recipient is received from a corresponding plurality of senders. Each of the plurality of audio...
US20110261935 System for Managing Voice Files of a Voice Prompt Server  
A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from...
US20130223601 TERMINAL, SERVICE SYSTEM AND CONTROL METHOD FOR PROVIDING MESSAGE COMMUNICATION FUNCTION WHILE CALLING  
The present invention relates to a terminal, a service system and a control method for providing a message communication function while calling. The service system comprises a call control system...
US20120163568 CONFERENCE ASSISTANCE SYSTEM AND METHOD  
A conference manager detects that a communication has been initiated between a communication device and conferencing system. A user of the conferencing system is identified. For example, the user...
US20120275581 Stateful Home Phone Service  
This application describes a system and associated method for routing messages, such as phone calls. The destination of incoming calls may be determined based on a variety of factors, such as the...
US20110317820 CENTRAL CALL PLATFORM  
A system and method for providing telephone services to a secure facility from an external, centralized call platform. An embodiment of the system includes a call processing center that is...
US20110274256 VOICEMAIL MODULE  
A voicemail module is described, which module is intended to be incorporated into a voicemail system of one or more end users. The voicemail module includes a plurality of settings, some of which...
US20150256681 Visual Voice Mail Delivery Mechanisms  
Systems and methods for voice mail delivery may include receiving a voicemail by a device of a subscriber, determining if the subscriber is a member of a group of members, and, upon a...
US20120275584 SYSTEMS AND METHODS FOR PROVIDING SELECTABLE OPTIONS TO A CALLING PARTY ON-HOLD  
A method for handling an on-hold communication includes receiving an incoming communication from an initiating party directed to a communication destination address assigned to a receiving party....
US20130064356 System And Method For Storing Call Recordings In A Call Center  
A system and method for storing call recordings in a call center is provided. Incoming calls to a call center are monitored. Retention criteria are obtained and ordered by importance. The...
US20140112457 METHOD AND SYSTEM TO PROVIDE PRIORITY INDICATING CALLS  
A method implemented to provide voice calls in a network. The method comprises receiving a voice call initiation request at a caller agent, wherein the voice call initiation request is triggered...
US20050100144 Voice recognition method and apparatus using model number lookup  
A voice response system for use in obtaining return qualification information for a product using a non-unique product identifier, including: a dial-in voice system operable to prompt a caller for...
US20120275583 TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS  
A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes,...
US20090161840 System and method for guest voicemail box  
A system and method for establishing guest mailboxes. User input to partition a voicemail box of a user is received to create a guest voicemail box. The voicemail box is partitioned to create the...
US20050105699 Communications terminal, voice spectrum information search server, individual information display system, individual information display method in communications terminal and individual information display program  
A communications terminal that displays the individual information of the caller at the start of a communication caused by an incoming call, comprising: a FLASH-ROM 10 forming a database that...
US20080037735 Triggering Call-Handling Events  
In one embodiment, a method includes identifying a call from a first endpoint to a second endpoint as originating while the second endpoint is connected to a voice mailbox associated with the...
US20130034216 System and Method for Handling Multiple Call Redirections in a Voice Messaging System  
A method for handling multiple call redirections in a voice messaging platform is provided that includes receiving a call at the voice messaging platform, wherein multiple, sequential redirecting...
US20130016818 TERMINAL AND METHOD FOR OFFERING TERMINATION-SIDE SERVICES  
A terminal and a method are described herein for offering termination-side services to a user. In one embodiment, the terminal (e.g., cellular terminal, enterprise or residential wireline device,...
US20060291632 Automated Cabin Queue System  
ACQS is an intelligent built-in system that will monitor the flow of traffic through the aisle of the cabin. Each passenger seat will have an interactive control pad that will alert the passenger...
US20100128857 CALL FORWARDING SYSTEM AND METHOD EMPLOYING VIRTUAL PHONE NUMBERS ASSOCIATED WITH LANDLINE AND OTHER DISCRETE TELEPHONE UNITS  
A system and method for forwarding calls to virtual phone numbers, the virtual phone numbers associated with landline and other discrete telephone units. A user cellular telephone can receive the...
US20060239424 Presence management system  
The present invention provides presence management to a multimodal communication network. A unified messaging system, providing the ability to deliver messages across multiple modes of...
US20070280440 Voice file retrieval method  
A voice file retrieval method comprising the steps of: inputting a word; determining if voicing of the word is needed or not; obtaining a storage home address of a voice file corresponding to the...
US20100183128 SYSTEM, METHOD AND DEVICE FOR MANAGING MESSAGES  
A system, method and device for managing messages. A caller dialing a particular line has a message managing device operatively connected to the line, that records a copy of the message to be...
US20120230478 CALLEE CENTRIC LOCATION AND PRESENCE ENABLED VOICEMAIL USING SESSION INITIATED PROTOCOL ENABLED SIGNALING FOR IP MULTIMEDIA SUBSYSTEM NETWORKS  
An architecture and method of voicemail based on session initiated protocol presence and location information of a callee is disclosed. A method of providing voicemail includes determining a...
US20110150191 Method and apparatus for call handling  
There is provided a system and method of call handling comprising a first communications device having an acceptor of call purpose from a first party for a call, a communications channel including...
US20130022182 INTEGRATED, INTERACTIVE TELEPHONE AND COMPUTER NETWORK COMMUNICATIONS SYSTEM  
A method comprising the steps of: receiving via internet a time, a date and a telephone number for a reminder telephone call (such as a wakeup call); storing in a database the time, date and...
US20120128137 METHOD FOR PLAYING A SEQUENCE OF ADVERTISEMENTS AS WAITING MESSAGE, AND CALL CENTRE SYSTEM  
A method for playing a sequence of advertisements as a waiting message of at least one private automatic branch exchange (“PABX”) is disclosed. A template sequence message may be created at the...
US20140016762 LOCAL PRESERVATION OF AN AGENT MESSAGE  
An agent of a contact center records an agent message. The recorded agent message is received at the contact center. The recorded agent message is stored. An agent actively using one of a first...
US20090034698 SYSTEM FOR PROCESSING RECORDED MESSAGES  
A system that incorporates teachings of the present disclosure may include, for example, a network element operating in a communication system having a controller element to receive from an...

Matches 1 - 50 out of 225 1 2 3 4 5 >