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US20130322608 MULTI-CHANNEL INTERACTIVE MESSAGE RESPONSE SYSTEM  
The current application is directed to a multi-channel interactive message response system that allows for interaction between users and the multi-channel interactive message response system...
US20110222672 SYSTEM AND METHOD FOR PROVIDING VOICE MESSAGING WITH DYNAMIC CONTENT  
A system and method for creating and distributing messages including dynamic content is provided. In one form, an entity provides a plurality of content segments for use in building a dynamic...
US20140023182 System and Method for Providing Advertisement Based on Speech Recognition  
This invention relates to a system and method for providing dedicated television advertisements based on speech recognition of telephone conversations. The home user makes telephone calls using a...
US20140086395 METHODS AND SYSTEMS FOR NAME PRONUNCIATION  
In an embodiment, a system maintains a database of a plurality of persons. The database includes an audio clip of a pronunciation of a name of a first person in the database. The system determines...
US20150201073 INTELLIGENT/SELECTIVE COVERAGE MECHANISM  
Disclosed is a system and method for enabling a caller to specify call coverage and bridging treatment preferences and or directives. The treatment may be specified by using SIP header parameters...
US20120288068 Identifying Caller Preferences Based On Voice Print Analysis  
A call directing system receives an incoming call from a caller. The caller is prompted to speak, thus enabling a prosody analyzer to generate an analysis of a prosody of the caller's voice. This...
US20120163563 METHOD AND SYSTEM FOR ROUTING CALLS BASED ON A LANGUAGE PREFERENCE  
A method that processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number...
US20130010936 CALL SCREENING REDUCTION SYSTEM  
A system and a method for conducting a telephone survey, which reduce the number of calls that are not answered by survey participants, are provided. The system comprises means of making outbound...
US20130294589 SYSTEM, METHOD AND SOFTWARE FOR A SPEECH-ENABLED CALL ROUTING APPLICATION USING AN ACTION-OBJECT MATRIX  
A system, method and software for facilitating a speech-enabled call routing application using an action-object matrix is disclosed. In operation, a natural language user utterance may be...
US20130094634 Method, System and Software for Implementing an Automated Call Routing Application in a Speech Enabled Call Center Environment  
A system, method and software for implementing an automated call routing application in a speech enabled call center environment are provided. In operation, the invention provides for the...
US20120314848 VOICE RESPONSE UNIT SHORTCUTTING  
Call specific information input by a user and user information pre-stored in a database are mapped to a voice response unit (VRU) map associated with a targeted VRU. A call with the targeted VRU...
US20120155620 Personal-Call and Feature Control System and Method for Controlling Telephones, Providing Extended Features for Such Telephones and Routing of Media-Rich Calls  
A Personal-CFC system and method is described for controlling a multiplicity of telephones, for providing extended feature sets globally to all such telephones and for routing of media-rich calls...
US20130235984 Verification Method and System  
Systems and methods for verifying and monitoring employees are provided. Employees call-in to the system at scheduled times. If an employee misses a scheduled call-in, an alert can be generated....
US20140079195 METHOD AND APPARATUS FOR PREDICTING INTENT IN IVR USING NATURAL LANGUAGE QUERIES  
An IVR system is disclosed in which customer experience is enhanced by improving the accuracy and intent prediction capabilities of an interactive voice response system. Customers are allowed to...
US20140254777 System and Method for Multi-Modal Audio Mining of Telephone Conversations  
A system and method for the automated monitoring of inmate telephone calls as well as multi-modal search, retrieval and playback capabilities for said calls. A general term for such capabilities...
US20120263281 PERSONAL HOME VOICE PORTAL  
A method of accessing voice services through a personal computing system can include receiving, in the personal computing system, a telephone call from a user registered with the personal...
US20130010935 APPARATUS AND METHOD FOR ENSURING A REAL-TIME CONNECTION BETWEEN USERS AND SELECTED SERVICE PROVIDER USING VOICE MAIL  
A method and apparatus are described for ensuring a real-time connection between users and selected service providers using voice mail. The system enables seekers of a wide array of services to...
US20130223600 CUSTOMER SERVICE SYSTEM, METHOD, AND SOFTWARE PROGRAM PRODUCT FOR RESPONDING TO QUERIES USING NATURAL LANGUAGE UNDERSTANDING  
The present invention uses natural language understanding to increase the ability of a customer service system to respond to a user's query in an automated manner. A customer service system...
US20140153703 CONTACT CENTER CALL BACK  
A method may include receiving a call from a caller and determining whether the call has been queued for at least a predetermined period of time. The method may also include interacting with the...
US20140140489 Telephonic-Based Engagements  
Described are techniques for providing broker services to consumers and service providers based on telephonic call-back engagements. The techniques include receiving a telephonic-based...
US20120300913 System and Method for Dynamic Call-Progress Analysis and Call Processing  
A telephony application such as an interactive voice response (“IVR”) needs to identify quickly the nature of the call (e.g., whether it is a person or machine answering a call) in order to...
US20120250838 On-Demand Call Blocking Service  
In a telecommunication system configured to provide a connection between a caller and a callee via a telephone network, wherein the telephone network is configured to connect the caller and the...
US20150023479 Advertisement Based on Speech Recognition  
This invention relates to a system and method for providing dedicated television advertisements based on speech recognition of telephone conversations. The home user makes telephone calls using a...
US20120230477 System and Method for Voice Activated Dialing from a Home Phone  
A system and method for remotely enabled voice activated dialing. Generation of a special dial tone indicating that a user may give the voice identifier is initiated. A voice identifier is...
US20130315385 SPEECH RECOGNITION BASED QUERY METHOD AND APPARATUS  
Embodiments of the present invention provide a speech recognition based query method and apparatus, relating to the communication field and capable of increasing the accuracy of speech recognition...
US20110200179 PROVIDING OF PRESENCE INFORMATION TO A TELEPHONY SERVICES SYSTEM  
In support of an interactive telephony services system, a presence gateway provides presence information regarding availability of a called party to communicate using an instant communications client.
US20120051525 TRANSPARENT VOICE REGISTRATION AND VERIFICATION METHOD AND SYSTEM  
A method includes registering a voice of a party in order to provide voice verification for communications with an entity. A call is received from a party at a voice response system. The party is...
US20130156165 SYSTEM AND METHOD FOR SERVICING A CALL  
A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by...
US20130336466 Dynamically-Changing IVR Tree  
Methods, systems, and products dynamically change an interactive response system. Responses to a menu of prompts are monitored. A presentation order of the menu of prompts is automatically updated...
US20130012158 Method and apparatuses for offline selection of pay-per-call advertisers  
Methods and apparatuses to connect telephone calls and track information about the telephone calls resulting from advertisements for groups of advertisers. In one embodiment, a method includes:...
US20150181037 SYSTEM AND METHOD FOR IMPROVED INSURANCE CALL ROUTING AND PROCESSING  
An insurance policy management system for administering and managing insurance inquiries related to disability and leave management via an interactive voice response platform that communicates...
US20060177017 Device for converting voice to numeral  
A device for converting voices to numerals is applied to an on-board navigation system having a mobile phone operated hands-free. Voice signals inputted into the device are processed to specify a...
US20140314214 COMMUNICATION BETWEEN USERS OF A TELEPHONE SYSTEM  
Each user of a telecommunications system may speak and record their own name, in their own voice, and a recording of their spoken name may subsequently be accessed by or delivered to other users...
US20140112461 ANALYZING SPEECH APPLICATION PERFORMANCE  
A method of analyzing speech application performance can include determining a call path for each of a plurality of calls from a log of an interactive voice response system having a speech...
US20140044243 METHOD AND APPARATUS FOR INTENT PREDICTION AND PROACTIVE SERVICE OFFERING  
An intelligent IVR system identifies a customer based on previous customer interactions. Customer intent is predicted for an ongoing interaction and personalized services are proactively offered...
US20130077771 System and Method of Dialog Trajectory Analysis  
The invention comprises computer-readable media, methods and systems for performing a dialog analysis and using that analysis to release an updated spoken dialog system. The method embodiment of...
US20150244863 System and Method for Indexing Automated Telephone Systems  
A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and...
US20070041519 Filler video streams in interactive voice response systems  
An apparatus and method are disclosed that enable an interactive voice response (IVR) system to select, tailor, and deliver a “filler” content stream to a calling telecommunications terminal...
US20130266128 System And Method For Prompt Modification Based On Caller Hang Ups in IVRs  
In a method for use in Interactive Voice Response (IVR) systems, an IVR is configured such that voice prompts provided to a caller vary systematically and caller hang-up activity is attributed to...
US20140334613 PERSONALIZED INTERACTIVE VOICE RESPONSE SYSTEM  
An interactive voice response method permits an intelligent interactive voice system to communicate with a caller. The method includes determining that a caller is a first time caller,...
US20130108030 System and Method for Creating Parallel Graphical Interface for Voice Menu  
A method of creating a parallel graphical interface in addition to a voice menu by an application that is running on a computerized mobile device during a phone call. When a user is initiating a...
US20070121814 Speech recognition based computer telephony system  
A computer telephony system interfaces with a user of a telephone by detecting an off-hook at the telephone. The system then automatically couples the telephone to a speech recognition system and...
US20130259211 SYSTEM AND METHOD FOR FINGERPRINTING DATASETS  
Systems and methods for the matching of datasets, such as input audio segments, with known datasets in a database are disclosed. In an illustrative embodiment, the use of the presently disclosed...
US20120275577 ALERTING A PARTICIPANT WHEN A TOPIC OF INTEREST IS BEING DISCUSSED AND/OR A SPEAKER OF INTEREST IS SPEAKING DURING A CONFERENCE CALL  
A method, system and computer program product for alerting a participant when a topic of interest is being discussed and/or a speaker of interest is speaking during a conference call. A...
US20150103983 PERSONAL TELEPHONE RECEPTIONIST  
An application and process for a mobile electronic device having a speaker, a visual display and a keypad, comprising a receptionist routine to screen an incoming call from a calling party to a...
US20110022386 SPEECH RECOGNITION TUNING TOOL  
Systems and methods for tuning a dictionary of a speech recognition system includes accessing a voice mail record of a user, accessing a recorded audio file of a name of the user in the voice mail...
US20130301815 SYSTEM AND METHOD FOR EXTERNALLY MAPPING AN INTERACTIVE VOICE RESPONSE MENU  
An interactive voice response (IVR) mapping system (IVRMS) is used in a transaction between a waiting party and a queuing party, wherein the queuing party has a queuing calling system (QCS). The...
US20120140905 PERSONALIZED INTERACTIVE VOICE RESPONSE SYSTEM  
An interactive voice response process that permits an intelligent interactive voice system to communicate with a caller includes receiving a call and connecting the caller with the system. The...
US20130003946 System and Method for a Visual Voicemail Interface  
A system and method for receiving information for voicemail. A call is received from a caller. A voicemail message from the caller is recorded. A caller identifier is received from the caller in...
US20130094633 METHOD AND APPARATUS FOR ENHANCING AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM  
Current interactive voice response (IVR) systems only allow customers to interact with a company's database using a telephone keypad or by speech recognition. Such IVR systems require a customer...

Matches 1 - 50 out of 372 1 2 3 4 5 6 7 8 >