Matches 1 - 50 out of 63 1 2 >


Match Document Document Title
US20110231247 Pay-Per-Call ad system  
A method and system are provided for connecting consumer searches and phone calls. In accordance with one or more embodiments, the method includes the steps of (a) receiving from a search system...
US20110002453 Method and system for connecting a telephone call to a third party  
A method and a system that allows a person to contact one or more companies with which the person has a relationship, such that the person can contact each company using a single telephone number....
US20110069827 METHOD AND SYSTEM FOR TRANSFER OF CALLS FROM AN IP BASED PHONE  
A system for and method of providing a call transfer is presented. In one exemplary embodiment, the system and method of providing a call transfer may comprise receiving, via a network interface,...
US20140086400 Method and System For A Gateway Transfer  
Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a...
US20120219142 CALL TRANSFER PROCESS AND SYSTEM  
A call transfer process involves receiving a voice call at a call center from a caller, and initially servicing the voice call by a call center advisor. The servicing includes obtaining...
US20140254775 SYSTEM AND METHOD FOR ASSISTING AGENTS OF A CONTACT CENTER  
An agent assisting system for providing assistance to agents of contact center during calls is provided. The agent assisting system includes a monitoring module configured to monitor parameters of...
US20060182253 Unifying business process object modeling  
A unifying process object modeling is disclosed. The unifying process of object modeling creates a fully traceable service construct that progressively cascades or decomposes from high level...
US20070116231 Selecting between automated and live communication channels based on current call center status  
In various embodiments, the present invention provides methods and systems for selecting between automated and live communication channels based on current call center status. A system and method...
US20070263828 Transferring a communications exchange  
Methods and systems for transferring a communications exchange using a mobile handset are described. A radio frequency (RF) signal is transmitted from a mobile handset to a base station to provide...
US20120177194 METHOD FOR CONNECTING CALL  
A call connection method is provided. When a terminal is in an IMS unregistered state, information indicating whether to perform a session transfer toward a CS domain is stored in a server during...
US20130121483 TELEPHONE, CONTROL METHOD THEREFOR, PROVISIONING SERVER, AND CONTROL METHOD THEREFOR  
There is provided a telephone that is capable of accessing a memory for storing subscription information that includes a phone number. The telephone comprises, among other things: a searching unit...
US20140369484 METHODS AND APPARATUS FOR TRANSFERRING AN ESTABLISHED COMMUNICATION SESSION IN A TELECOMMUNICATIONS NETWORK  
Measures for transferring an established communication session in a telecommunications network, the communication session being established between one of a plurality of communication clients...
US20110194466 Pull Based Data Driven Consultative Transfer  
A method for transferring a telephone call includes receiving a communication at a first client computer from a second client computer. The first client computer and the second client computer run...
US20100290611 MULTIMODAL CONVERSATION PARK AND RETRIEVAL  
Established multimodal conversations are enabled to be parked within an enhanced communication system such that a subscriber of the system can be notified through a variety of means and enabled to...
US20070269036 Cross-protocol universal call identifier  
A method is provided for operating a directory assistance system having a plurality of different network elements operating on different protocols. The method includes receiving, at a first...
US20130195264 METHODS AND APPARATUS FOR PROVIDING EXPANDED TELECOMMUNICATIONS SERVICE  
The present invention provides flexible call processing. For example, a call processor system can receive an inbound call intended for a called party and place an outbound call to the called...
US20110317591 Presence Based DTMF Signaling Enablement Of Voice Communication Controller And Method  
A voice communication controller (e.g., private branch exchange (PBX)) is described herein which can automatically enable an outbound dual tone multi-frequency (DTMF) feature for one of it's...
US20100158234 METHOD AND SYSTEM FOR TRUNK INDEPENDENT GATEWAY TRANSFER OF CALLS  
Techniques for providing a method and system for trunk independent gateway transfer of calls are disclosed. In one particular exemplary embodiment, the techniques may be realized as a computer...
US20090110175 Gateway and System and Auto Call-Transferring Method for VOIP  
A VoIP gateway, a VoIP phone system and an auto call-transferring method for VoIP are disclosed. The method is used in the VoIP gateway with a plurality of predetermined IDs, wherein the method...
US20070019618 Supervisor intercept for teleagent voice over internet protocol communications  
A system for transferring a call from one teleagent to another in response to a loss of voice quality in a voice over Internet protocol (VoIP) communication system. Network parameters that affect...
US20080260137 VOICE PORTAL COMMUNICATIONS  
A method includes receiving a telephone call at a network device and forwarding the telephone call to a proxy device. The method also includes forwarding the telephone call, from the proxy device,...
US20090161855 System and method for hold and re-ring  
A system and method for transferring calls. A voice communication is received. The voice communication is placed on hold in response to receiving user input. Multiple phones are rung...
US20130251116 Terminating A Call According To Reverse Signaling Data  
An incoming call is communicated to a first endpoint and a second endpoint. A call redirection message comprising a redirection number is received from the first endpoint, and it is determined...
US20070081654 Mobile enterprise applications over telephony systems and methods  
A method of facilitating telecommunication functionality on a mobile device. The method includes receiving a request for a telecommunications transaction from the mobile device and retrieving a...
US20090245499 CALL TRANSFER SYSTEM AND CALL TRANSFER CONTROL METHOD  
A home presence server has a storage area in which a SIP URI (hereinafter URI) of a call destination and a URI of a transfer destination are correspondingly stored. When a SIP server in a network...
US20090036107 METHOD, CALLEE STATION, AND COMMUNICATION SYSTEM FOR PERFORMING CALL TRANSFER FUNCTION  
A method is provided for transferring an incoming call. The method includes determining whether the incoming call is answered or transferred, converting caller information of the incoming call in...
US20090136016 Transferring a communication event  
A method of transferring a communication event from a calling user to at least one destination user is provided. The method comprises a communication client of the calling user establishing a...
US20060109974 System and method for IVR transfer of an inbound call  
In a method and system for transferring an inbound call received by a first agent, input information describing agent authentication and call destination is received from the first agent. The...
US20140169546 COMMUNICATION DEVICE AND METHOD FOR PERFORMING CALL TRANSFER FUNCTION  
A method for transferring a call from a callee device to a call-transfer device. The method includes providing transfer information. The transfer information records at least one ID of the callee...
US20050074110 Remote local number portability switchover  
Systems and methods are disclosed for an embedded media terminal adapter (EMTA) that remotely switches telephony services from a telephone service provider to a telephony/cable service provider,...
US20080101579 Telephone system, master device, and terminal accommodation method  
According to one embodiment, a telephone system including a first communication terminal configured to perform a telephone communication by use of proper address information, a master device which...
US20090129562 METHOD, SYSTEM AND DEVICE FOR DISPATCHING CALLS  
The present disclosure discloses a call dispatch method which can hold a plurality of calls concurrently for a flexible dispatch and which includes allocating a received call to a dispatch...
US20080037737 SYSTEM AND METHOD FOR EFFECTING AUTOMATIC TRANSFER OF TELEPHONE CALLS  
For use with call transfer circuitry associated with a central office, an automatic transferring system and method for automatically transferring a telephone call from a called party to a...
US20080043971 Transparent transfer of a two-way communication  
A first user at a first computing device communicates with a second user at a second computing device. Both devices communicate in real-time via a network service such as in instant messaging...
US20070041551 System and method of managing calls to a customer service call center  
A method of managing calls at a call service center is disclosed and includes monitoring a plurality of calls that are received at the call service center. Further, the method includes monitoring...
US20090268895 System and Method for Network Based Call Transfers  
A system and method for transferring calls between multiple devices. A call is communicated through a network device to a first phone utilizing a first communications service. The call is...
US20090296914 Method And System For A Gateway Transfer  
Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a...
US20060159251 Centralized call transfer method and system  
Call transfer method for transferring a call in progress between a first terminal (A) and a second terminal (B) by means of a telecommunication network (1), to a third terminal (C), which method...
US20080043970 MEDIA TERMINAL ADAPTER (MTA) ROUTING OF TELEPHONE CALLS BASED ON CALLER IDENTIFICATION INFORMATION  
Systems and methods are disclosed for a media terminal adapter (MTA) that contains a routing table for routing incoming telephone calls based on caller identification information. The MTA is...
US20090147941 Method and system for reducing a perceived call transfer delay between a target and a talker  
A method and system reduces a perceived call transfer delay between a target and a talker. The perceived transfer delay is caused by the reaction time of the talker when the call is transferred....
US20090316877 METHOD AND SYSTEM FOR A CALL TRANSFER  
A system for and method of providing a gateway transfer mechanism is presented. In one exemplary embodiment, the system and method of providing a gateway transfer mechanism may be realized as a...
US20100272250 Method and System for Pulling a Call  
A method and system for transferring a call from a first device to a second device. The method includes: a) transmitting a notification from a call management server to the second device to...
US20090207990 TELEPHONE COMMUNICATION CONTROL APPARATUS, TELEPHONE COMMUNICATION SYSTEM AND TELEPHONE COMMUNICATION CONTROL METHOD USED FOR THE SAME  
The present invention provides a telephone communication control apparatus that ensures a user to be reached by a person who is calling the user without requiring the user to open a number, which...
US20060023859 Subscriber alterable call transfer service  
A method and system are provided for implementing a call transfer service over a telephone network, a subscription for the call transfer service being alterable by a call transfer service...
US20100131271 SYSTEMS AND METHODS TO REDIRECT AUDIO BETWEEN CALLERS AND VOICE APPLICATIONS  
A call center environment is provided that allows a customer service representative to populate a workstation display screen with data using either keystrokes or voice input. The voice input is...
US20060227958 Intelligent wrong number intercept handler  
When people dial a wrong international telephone number from a regular phone or a mobile phone, the telephone switches intercept the call and the let the caller know that the number they have...
US20100046733 METHOD AND DEVICE FOR BLIND TRANSFER SERVICE  
This invention provides method and device for blind transfer service. The method comprises the following steps: first, user A establishes a call with user B, then, user B originates a call...
US20100098229 TELEPHONE RELAY SYSTEM, TELEPHONE RELAY APPARATUS AND TELEPHONE RELAY METHOD  
The present invention provides a telephone relay apparatus in which even in a telephone terminal which cannot recognize a subaddress, it is possible to attain information to judge whether or not...
US20100040218 CONSULTATIVE TRANSFER SERVICE METHOD AND APPARATUS  
This invention provides consultative transfer service method and apparatus. The method comprises the following steps: firstly, user A establishes a call with user B, and then, user B establishes a...
US20080181373 Call Messaging System  
Call messaging techniques are disclosed that allow a called party and a calling party to communicate without interfering with an on-going call in which the called party is participating, and...

Matches 1 - 50 out of 63 1 2 >