Matches 1 - 50 out of 59 1 2 >


Match Document Document Title
US20150237203 System and Method for Automatic Call Scheduling  
A computer system for connecting a user to a scheduled call, including a processor in communication with non-volatile memory and code for receiving a user phone number where the user may be...
US20140294168 SYSTEM AND METHOD FOR PROVIDING CALL-BACK OPTIONS  
A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a...
US20120163578 System and Method for Providing Call-Back Options  
A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a...
US20130243177 SYSTEMS AND METHODS TO CONFIRM INITIATION OF A CALLBACK  
Methods and apparatuses to initiate callback with confirmation. In one embodiment, a method includes: receiving a reference (e.g., a callback phone number) in a request for a connection to a...
US20130272514 One-click methods and systems for establishing a voice connection with a live person  
A one-click method for establishing a voice connection.
US20150131791 METHOD AND APPARATUS FOR IMPLEMENTING INQUIRY CALLBACK AND INFORMATION UPDATE SERVICES  
A system for implementing inquiry callback and information update services including a computer system having a miss call solution database. The computer system is configured to intercept an...
US20150092934 SYSTEM AND METHOD FOR COORDINATED CALL-BACK REVOCATION  
System and method to revoke call-back requests, the method including: transmitting a plurality of communication requests from a caller to one or more callees; determining mootness of a request for...
US20130163740 ASYNCHRONOUS CALLS USING INTERMITTENT CALLBACK FOR DELAY SENSITIVE APPLICATIONS  
A call handling system receives an asynchronous call request, from a call requester, requesting performance of an operation, where the call request includes a delay parameter specified by the call...
US20130310012 SYSTEM FOR MANAGING SCHEDULING CONFLICTS  
A system that incorporates teachings of the present disclosure may include, for example, a proactive scheduler having a controller element to determine a scheduling conflict between a called party...
US20130150005 SYSTEM FOR MANAGING SCHEDULING CONFLICTS  
A system that incorporates teachings of the present disclosure may include, for example, a proactive scheduler having a controller element to determine a scheduling conflict between a called party...
US20090041221 CALL SHUFFLING  
A method for automatically scheduling phone calls, including dynamically assigning priorities to each of a plurality of a user's contacts, selecting one of the plurality of the user's contacts...
US20050163296 Collect callback for web-based access  
Collect callback for Web-based access is described. In an embodiment, a Web-based resource provides a collect callback option via which a call source can obtain an access code to access the...
US20110044321 MIDCALL FALLBACK FOR VOICE OVER INTERNET PROTOCOL (VOIP) CALLS  
A method for performing midcall fallback is provided. The method includes assigning a direct inward dialing (DID) number to a first client. The DID number may be selected from a list of direct...
US20140348316 System and Method for Replacing Hold-Time with a Call-Back in a Contact Center Environment  
System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party...
US20080069330 RE-ESTABLISHING A PARKED CALL ON A SAME OR DIFFERENT DEVICE OR MEDIUM  
A method for permitting re-establishment of a parked phone call on a same or different device or medium may include registering information associated with a caller to permit re-establishment of...
US20070036320 Real time meeting setup service  
A method of automatically organizing a meeting can include selecting a customer profile associated with a customer, identifying a representative according to the customer profile, and determining...
US20140177816 CALLBACK SYSTEM AND METHOD AND COMMUNICATION TERMINAL USING THE SAME  
A callback system and method are provided. The callback method includes steps as followed: determining whether or not a phone number of a call request is one of the predetermined phone numbers in...
US20110176670 AUTOMATED CALLBACK REMINDER  
A call reminder functionality is provided by an arrangement that is operable with a network-enabled communication device in which a reminder to return a phone call can be generated in an automated...
US20090110172 METHOD OF QUEUING AND RETURNING CALLS TO AN INTERACTIVE VOICE RESPONSE SYSTEM  
The present invention provides a method for queuing and returning calls in an interactive voice response system. The method may include storing information indicating a phone number of a calling...
US20080212760 METHOD OF SCHEDULING CALLS  
An apparatus and method are provided for scheduling calls. The method includes the steps of providing a calling period with a plurality of sub-periods and determining a set of historical call...
US20090022297 SYSTEM FOR MANAGING SCHEDULING CONFLICTS  
A system that incorporates teachings of the present disclosure may include, for example, a proactive scheduler having a controller element to determine a scheduling conflict between a called party...
US20070274495 Systems and methods for expert communications  
Methods and systems for scheduling a communication between parties are presented. A system includes a wait-list module configured to determine and display information to a first party attempting...
US20090285380 SYSTEM FOR MANAGING WAIT QUEUES IN A HIGH VOLUME SYSTEM  
Embodiments of the present invention address deficiencies of the art in respect to call center wait queue management and provide a novel and non-obvious method, system and computer program product...
US20090110173 ONE TOUCH CONNECT FOR CALENDAR APPOINTMENTS  
A method that includes receiving an appointment reminder. It is determined whether any contact information is associated with the reminder. If so, the call key of the device is enabled, so that if...
US20080317232 System and Method for Automatic Call Back Using Availability Information  
A system and method are provided for controlling execution of a call back to a called party, comprising determining availability status of the called party, evaluating compatibility of the...
US20100091971 SYSTEM TO ESTIMATE BEST TIME TO CONTACT A CONTACT CENTER  
In one embodiment, a method includes obtaining a call from a caller, and determining whether to offer a first callback time to the caller. The first callback time is a future time for a contact...
US20110034154 SYSTEM AND METHOD FOR PROVIDING A REASON FOR IGNORING A CALL  
A system and method for providing a reason for ignoring an incoming call is disclosed. The system may comprise a network element having one or more computer processors and data storage units, the...
US20060182251 Call establishment based on presence  
An apparatus and methods are disclosed that enable a caller to specify a condition of availability for a return call when the caller is unable to reach the called user. A condition might indicate...
US20100322396 Telephone Carrier ID  
A method for providing communications network identification data (carrier ID) to a calling party and/or a receiving party in advance of the termination, acceptance or refusal of the call request...
US20060140375 System and method for automatically notifying a customer via phone of service restoration  
An automated IVR apparatus for notifying entities of costumer-specific information. An automated IVR application that enables subscribers to check the status of their DSL line and to report...
US20090285371 Enhanced Call Return in a Communications Network  
Methods for enabling enhanced call return in a communications network is disclosed. In some embodiments, the method includes receiving an incoming telephone call from a caller, wherein the...
US20100002851 METHOD AND EQUIPMENTS FOR ESTABLISHING TELECOMMUNICATION  
The present invention relates to a method for establishing telecommunication between at least a first and a second users within a telecommunication network comprising the following steps:...
US20080118047 Persistence of interrupted calls  
A system for recovering an unintentionally interrupted call in a telephony network includes an interrupted call data capturer and a re-connector. The interrupted call data capturer is deployable...
US20050243990 Method and apparatus for pre-arranging telephone connections between identifiable parties  
A system and method for pre-arranging telephone connections between identifiable parties is provided. A personal telephone includes an auto-rescheduling module, a resident directory, and a...
US20080089505 Method for Allocating a Characteristic for Allowing a Terminating Automatic Return Call  
In a method for allocating a characteristic for allowing a terminating automatic return call from an A subscriber to a B subscriber, which are each connected to a switching office, the B...
US20100190477 Mobile communication device for establishing automated call back  
A mobile communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application...
US20080056474 Method for Processing Telephone Call  
A method for processing telephone call includes: access number configuration information corresponding to a called number is stored in an access number configuration equipment in a communication...
US20060104429 Method and apparatus for selective call completion handling of user equipment  
Call completion menus are established by the telecommunications provider (of the called party) who may assign a number of options for the menu of a certain subscriber (called party) based on the...
US20060002538 System and method for minimizing queue callback faults  
Queue callback systems and methods handle scheduled callbacks to requesters in the absence of resources by providing a pre-established message soliciting the establishment of an alternate...
US20100014653 METHOD AND APPARATUS FOR SCHEDULING CALLBACKS VIA OFFLINE OFFER TASKS TO KNOWLEDGE WORKERS  
In one embodiment, a method includes a request that is obtained by a call center system from a customer. The method also includes identifying a first set of experts that includes at least a first...
US20110007888 CALLBACK SYSTEM, TRANSMITTING TERMINAL, TELEPHONE RELAY SERVER, CALLBACK METHOD AND CALLBACK PROGRAM  
The callback system comprises: a transmitting terminal which comprises a storing section configured to store an attribute data which is uniquely determined and given, and a transmission request...
US20070121873 Methods, systems, and products for managing communications  
Methods, systems, and products are disclosed for managing communications. One such method receives a communication from a sender. The communication is queued in a queue. Prior to removing the...
US20090028317 METHOD AND SYSTEM FOR PROVIDING CALLBACKS FROM A USER DEVICE USING AN IP NETWORK  
A system and method for providing callbacks includes a content processing system or head end and a user device generating a callback signal and communicating the callback signal to a head end or...
US20070223678 Call-Back Method in a Communication System  
This invention relates to a call-back method in a communication system for purposes of establishing a communication connection between a calling terminal (A) and a called terminal (B, C)...
US20080043966 Method for processing an untaken call on a called communication terminal  
The invention relates to a method for processing an untaken call on a called communication terminal, where at least for the untaken call a communication address for a caller or his calling...
US20060222156 Secure global telephone number system and method of operation  
Techniques for processing calls in a communications system. A method and a system for protecting a person's telecommunications identify includes associating a global phone number with at least one...
US20080144796 Establishing Communications Sessions  
A method of establishing a communications session in a communications system is disclosed. The communications system comprises a user terminal (100, 202), a mobile terminal (213) associated with a...
US20100027777 System and Method for A Smart Dialer  
A system and method for coordinating communications. User selection of multiple contacts from an address book are received. The user selection of multiple contacts are added to a contact schedule....
US20090067598 Method and arrangement for providing a communication in a communication system  
First information and second information is stored in the communication system for a callback after a first communication terminal attempts a call to a second communication terminal in which the...
US20050069117 Method for notifying an end user that a party has returned to a communication session  
The present invention provides a method for notifying a first user that a second user has returned to a call. A first user and a second user are engaged in a call on a communication path. The...

Matches 1 - 50 out of 59 1 2 >