Matches 1 - 29 out of 29


Match Document Document Title
US20130010944 INCOMING AND OUTGOING CALL CONTROL CUSTOMIZATION  
Customer communications can be controlled in accordance with customized rules. An entry menu includes options to modify an existing rule or create a new rule for controlling customer...
US20140378110 METHODS AND SYSTEMS FOR CALL MANAGEMENT WITH USER INTERVENTION  
Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service...
US20130094642 CALL SCHEDULING SYSTEM  
Disclosed are call schedule systems and techniques for establishing a phone call with one or more participants. A scheduled time can be set for the phone call and one or more messages related to...
US20110103564 System and method for communicating guest preferences to a telephony device  
A system and method for communicating guest preferences to a telephony device is disclosed. The system comprises a guest identification device (GID) configured to identify a guest and a digital...
US20150016596 FEATURE-BASED SOFTWARE SYSTEM FOR PROGRAMMING OF A BUSINESS PBX  
A system for processing phone calls comprising a network of servers in communication with telephonic communication devices, and software stored on and executable by the servers, the software being...
US20130016818 TERMINAL AND METHOD FOR OFFERING TERMINATION-SIDE SERVICES  
A terminal and a method are described herein for offering termination-side services to a user. In one embodiment, the terminal (e.g., cellular terminal, enterprise or residential wireline device,...
US20110305330 Method for Implementing an Open Charging (OC) Middleware Platform and Gateway System  
The art of present discloses a method and system for enabling mobile network operators to collect charging information from various other network elements; and indeed, is intended to exploit the...
US20110150197 SYSTEM AND METHOD FOR PROVIDING AUTOMATIC GENERATION OF A LOCAL SERVICE REQUEST  
A system and method for providing automatic generation of a local service request is disclosed. The system may comprise a front-end module configured to receive data associated with an order for a...
US20150110258 Apparatus and Method for Providing Enhanced Telecommunications Services  
An apparatus and method is disclosed for providing transparent enhanced telecommunications services to subscribers by implementing an enhanced services platform on a local network exchange within...
US20090285376 METHOD AND TOOLING FOR THE DEVELOPMENT OF TELECOM SERVICES  
A method of telecom software and service development that allows a user to model and create telecom services independent of telecommunications protocols and network layer details. The method of...
US20060227952 Enhanced provision of low-cost professional services  
A method is provided for providing low-cost professional services. The method includes the steps collecting information from a user regarding a desired professional service, creating at least one...
US20100111277 INTUITIVE SYSTEM, METHOD AND COMPUTER-READABLE MEDIUM FOR ACCESSING CUSTOMER SUPPORT  
A system for providing user support includes a setter configured to set up at least one communication service for a user including providing a unique communication identifier of character strings...
US20100061533 Portable Telephony Profiles  
A method for providing telephony services in an IP network includes enabling a first telephony device to adopt a telephony profile of a second telephony device in response to a telephony profile...
US20090296907 Telecommunications services activation  
Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and interfaces, and more particularly, to systems, devices and...
US20090285375 PROTOCOL INDEPENDENT TELEPHONY CALL LIFECYCLE MANAGEMENT SCHEME  
A method of telephone call management in process of service development that allows a user to model and create telephone call management schemes independent of telecommunications protocols and...
US20090161852 METHOD AND SYSTEM FOR MANAGING TELEPHONE NUMBER ALLOCATION  
A system and method in accordance with exemplary embodiments may include receiving, from a customer, limitation data associated with managing telephone number allocation, determining a limitation...
US20070025535 Measuring and improving customer satisfaction at automated customer service centers  
A quality evaluation system (100) has a communications interface (110) coupled to one or more service centers (120, 130), a memory (104), and a processor (102). The processor is programmed to...
US20080069327 Apparatus and method for providing enhanced telecommunications services  
An apparatus and method is disclosed for providing transparent enhanced telecommunications services to subscribers by implementing an enhanced services platform on a local network exchange within...
US20060227953 Service delivery platform and development of new client business models  
The present invention relates to systems and methods for delivering telecommunications services to customers. The systems and methods allow for the rapid creation and deployment of new...
US20120177191 Automatic key programming  
Methods are disclosed for programming shortcut keys on a computing device, such as a digital telephony device. One method comprises extracting user context information for a user from a server in...
US20070036315 Platform for rapid development of telecommunication services  
A system and method for creating and implementing telecommunications services are disclosed. The system comprises a service development platform that includes a communications module, and...
US20110211679 Voice Response Processing  
A method for transmitting choices to a caller has steps of (a) interacting by voice with a caller using a communication device; (b) encountering a point in the interaction that a choice between...
US20080253542 Provisioning of a service environment using web services  
To perform service provisioning in an infrastructure, a provisioning system receives a request to provision a service environment for an application. In response to the request, the provisioning...
US20090257576 Method, system and apparatus for requesting confirmation of a communication handling rule change  
A method, system and apparatus of requesting confirmation of a communication handling rule change is provided. A proposed change to a set of communication handling rules is determined. A time...
US20130136247 PERSONALIZING COMMUNICATIONS SERVICES USING ENVIRONMENTAL DATA  
Personalized communications services are provided when a communication from an initiating party is received at an interactive system. A computer of the interactive system automatically determines...
US20060165227 System and method for distribution of provisioning packets  
A software provisioning method and apparatus use a provisioning packet delivery mechanism having a database, a distribution service, and a confirmation service to receive, queue, and confirm...
US20070217588 Method for Distributing Software and Configuration Data With Time Monitoring, and Corresponding Data Network  
Distribution of software and configuration data is provided in data networks with a plurality of subscribers in a temporally defined manner. The software or data to be distributed is subdivided...
US20160165047 METHOD AND SYSTEM OF PROVIDING CONTEXT AWARE ANNOUNCEMENTS  
A method and system of providing context aware announcements is provided. Context call handling rules can be applied to determine a current context of an incoming call. At least one context aware...
US20150358462 METHOD AND SYSTEM FOR PROVIDING COMMUNICATION CONTROL FUNCTIONALITY AT A REMOTELY LOCATED SITE USING A DISTRIBUTED FEATURE ARCHITECTURE  
A method for providing communication control functionality at a remotely located site using a distributed feature architecture which provides communication features and data records to an Enhanced...

Matches 1 - 29 out of 29